Senior Business Travel Consultant

2 weeks ago

Birmingham, United Kingdom TravelPerk Full time

About Us

We are TravelPerk: a scaling unicorn valued at nbsp;since our creation in 2015 Backed by worldclass investors with portfolios including AirBnB Stripe Slack Trello Gusto Twitter Farfetch and Deliveroo our team comprises Aplayers from the travel and technology industries

Weve been named nbsp;by SaaS1000 and featured as one of the hottest startups to watch by both Forbes and Wired Were revolutionizing the B2B corporate travel marketworth over 13 trillion to connect people in real life in an enjoyable and sustainable way

TravelPerk is innovative We have welcomed and acquired the likes of nbsp;nbsp;and Albatross to the team Fromnbsp; tonbsp;nbsp;andnbsp; we are shaping the industrys future Our team continues to emerge stronger and stronger as we adjust to the new normaland thats where you come in

If youre ready to take off with us keep reading

Senior Business Travel Consultant With Galileo

We are TravelPerk: a scaling unicorn valued at since our creation in 2015 Backed by worldclass investors with portfolios including AirBnb Stripe Slack Trello Gusto Twitter Farfetch and Deliveroo our team is made up of Aplayers from across the travel and technology industries

Over the past few years weve been named by SaaS1000 and featured as one of the hottest startups to watch by both Forbes and Wired Were revolutionizing the B2B corporate travel marketworth over 13 trillion to connect people in real life in an enjoyable and sustainable way

TravelPerk are innovators During the last year we have welcomed and acquired the likes of and Albatross to the team From to and of course we are shaping the future of the industry Our team continues to emerge stronger and stronger as we adjust to the new normaland thats where you come in

nbsp;

Job Description

The candidate will join the Customer Care team and report to a Customer Care Team Leader You will be required to provide a 7 star service to our business travelers by assisting them with all their travel inquiries with the use of the Galileo GDS platformnbsp;

nbsp;

Responsibilities:

To provide 7star service to our customers To be able to solowork with no supervision using your own initiative To assist all clients with travel bookings amendments and cancellations and to process this in an efficient and competent manner Provide an excellent service via communications with customers and accuracy of bookings Communicate with customers whether this is by telephone email or in person in a professional and friendly manner Emails must be of a high grammatical standard telephone calls must be polite all information and confirmation notes given to customers must be accurate and most importantly all communications must give the customer the confidence that their enquiry will be handled to their satisfaction To be aware of and act in accordance with all Company Quality Standard and Procedures Dealing with phone calls and email requestsqueries from existing and potential clients Providing clients with suitable travel options and suggestions of the best way to meet their requirements Arranging all travel from flights to car hire to hotels etc Be involved in the ticketing processes for all travel; checking interlineticketing agreements and the BSP website Proactively maintaining relationships with clients at all times Helping with any problems clients may have and provide the appropriate customer service throughout the entire process unsupervised Processing responses to clients within the companies agreed service level agreements To actively get involved in the process operated by the company and make suggestions on possible improvements To be part of the team and actively help and assist colleagues as needed To carry out all reissues and revalidations unsupervised Provide assistance to other team members and quality check their work if required To assist and help colleagues with their queries amp; questions unsupervised and offer solutions To support the Team Leader at all times To ensure all service level agreements are met before completion of shift To actively maintain the GDS Queues using Galileonbsp; To mentor and actively support more junior members of the team

Must haves:

Expert knowledge of the Galileo Travel Booking systems Flights hotels Trains Car rentalnbsp;Previous experience as a Business Travel ConsultantA good communicator well organized and used to working to tight deadlines while under pressure A positive and professional telephone manner Confident in interacting with clients and suppliers on the telephone Be proactive and take ownership of customer queriescomplaints Able to use ones own initiative to overcome problems Be flexible towards work requests and completing other tasks

Schedules:

The working schedules can fall anywhere between the working hours from 7am 7pmnbsp; Monday to Friday1 weekends every 5 weeks nbsp;

What do we offer?

A competitive compensation package including equity in TravelPerkGenerous vacation days so you can rest and rechargeHealth perks such as private healthcare or gym allowance depending on your locationFamily services that include adoption benefits and equal paid parental leaveUnforgettable TravelPerk eventsMental health support tool for your wellbeingExponential growth amp; personal development opportunities

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