Senior Business Travel Consultant

3 weeks ago

Birmingham, United Kingdom Traveltechessentialist Full time

Backed by world-class investors with portfolios including AirBnB, Stripe, Slack, Trello, Gusto, Twitter, Farfetch and Deliveroo, our team comprises A-players from the travel and technology industries.
We’ve been named the fastest-growing SaaS startup in the world by SaaS1000 and featured as one of the hottest startups to watch by both Forbes and Wired. We’re revolutionizing the B2B corporate travel market—worth over $1.We have welcomed and acquired the likes of Click Travel , NexTravel and Albatross to the team. Senior Business Travel Consultant - With Galileo
Backed by world-class investors with portfolios including AirBnb, Stripe, Slack, Trello, Gusto, Twitter, Farfetch and Deliveroo, our team is made up of A-players from across the travel and technology industries.
Over the past few years, we’ve been named the fastest-growing SaaS startup in the world by SaaS1000 and featured as one of the hottest startups to watch by both Forbes and Wired. We’re revolutionizing the B2B corporate travel market—worth over $1.During the last year we have welcomed and acquired the likes of Click Travel , NexTravel and Albatross to the team. The candidate will join the Customer Care team and report to a Customer Care Team Leader. You will be required to provide a 7 star service to our business travelers by assisting them with all their travel inquiries with the use of the Galileo GDS platform.
To provide 7-star service to our customers
To assist all clients with travel bookings, amendments and cancellations and to process this in an efficient and competent manner.


~ Provide an excellent service via communications with customers and accuracy of bookings


~ Communicate with customers, whether this is by telephone, email or in person, in a professional and friendly manner. Emails must be of a high grammatical standard, telephone calls must be polite, all information and confirmation notes given to customers must be accurate and most importantly, all communications must give the customer the confidence that their enquiry will be handled to their satisfaction.


~ To be aware of and act in accordance with all Company Quality Standard and Procedures.


~ Dealing with phone calls and email requests/queries from existing and potential clients.


~ Providing clients with suitable travel options and suggestions of the best way to meet their requirements.


~ Arranging all travel from flights, to car hire to hotels etc


~ Be involved in the ticketing processes for all travel; checking interline/ticketing agreements and the BSP website.


~ Helping with any problems clients may have and provide the appropriate customer service throughout the entire process unsupervised.


~ Processing responses to clients within the companies agreed service level agreements.


~ To be part of the team and actively help and assist colleagues as needed.


~ Provide assistance to other team members and quality check their work if required


~ To assist and help colleagues with their queries & questions unsupervised and offer solutions.


~ To support the Team Leader at all times.


~ To ensure all service level agreements are met before completion of shift.


~ To mentor and actively support more junior members of the team

Expert knowledge of the Galileo Travel Booking systems (Flights, hotels, Trains, Car rental)
Previous experience as a Business Travel Consultant
A positive and professional telephone manner.


~ Confident in interacting with clients and suppliers on the telephone.


~ Be proactive and take ownership of customer queries/complaints


~ Be flexible towards work requests and completing other tasks.

The working schedules can fall anywhere between the working hours from 7am - 7pm -Monday to Friday
~1 weekends every 5 weeks

A competitive compensation package, including equity in TravelPerk
Generous vacation days so you can rest and recharge
Health perks such as private healthcare or gym allowance, depending on your location
Family services that include adoption benefits and equal paid parental leave
Mental health support tool for your wellbeing
Exponential growth & personal development opportunities
We take an IRL-first approach to work, where our team works together in-person 3 days a week. As such, this role requires you to be based within commuting distance of our Birmingham hub . For certain positions we can help with relocation from anywhere in the world, please let us know in your applications and we will assess whether this is possible.
English is the official language at the office. Please submit your resume in English if you choose to apply.
At TravelPerk we believe that diversity adds incredible value to our teams, our products, and our culture. We don’t just accept differences—we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place regardless of race, religion, gender, sexual orientation, national origin, disability or age.
#

  • Part Time Business Travel Consultant

    1 month ago

    Birmingham, United Kingdom Travel Trade Recruitment Full time

    Are you an experienced Business Travel Consultant and on the look out for a part time / homeworking position? WE HAVE THE IDEAL ROLE FOR YOU! We are working with a well known TMC who are looking for a part time Business Travel Consultant to join the 24hour team. Our client is a leading corporate travel management company, blending global presence with...

  • Ct Business Travel Consultant

    1 week ago

    Birmingham, United Kingdom Flight Centre Travel Group Full time

    **About Us** At Corporate Traveller, we’re on a mission to take business travel to the next level. And when it comes to our people, we know we are next level. We are anything but ordinary. We lead with passion, ambition, and a hunger to do better. We do whatever it takes to get the best results, for ourselves and our customers. We are committed to helping...

  • 24/7 Business Travel Consultant

    5 days ago

    Birmingham, United Kingdom Travel Trade Recruitment Full time

    Reputable Global Business Travel Company are expanding and seeking a home-based Business Travel Consultant for a newly created team for a new international client! If you are a business travel consultant who likes to work on a dedicated account, rather thanmultiple and if you have the flexibility to cover shifts 24/7 then this position will reward you with...

  • Out of Hours Business Travel Consultant

    3 weeks ago

    Birmingham, United Kingdom Platinum Travel Recruitment Ltd Full time

    We are seeking an experienced **Out of Hours Business Travel Consultant** to join a highly successful travel management company working remotely. This exciting opportunity is ideal for an experienced business travel consultant looking to work from home for a progressive travel company in which a lucrative salary is on offer along with a monthly...

  • Business Travel Agent

    1 week ago

    Birmingham, United Kingdom Platinum Travel Recruitment Ltd Full time

    We have an exciting remote **Business Travel Consultant** opportunity working remotely, **full or part time. **This great role is ideal for an experienced Business Travel Consultant who is conversant with GDS, looking to work remotely in which career progression and monthly bonus’ are on offer. This long established travel management company offers a...

  • Travel Consultant

    2 weeks ago

    Birmingham, United Kingdom Ying Wah Travel Full time

    Job description Role / Team Overview The job is to mainly handle face to face/calls in customers on travel enquiries. Ying Wah is a Specialists in Asia Flight Tickets and Asia Tours. We established since 2001 and successfully becoming an appointed agent by many of the leading airline companies. Main Responsibilities: Booking travel for our clients,...

  • Travel Sales Consultant

    2 weeks ago

    Birmingham, United Kingdom Travel Club Elite Full time

    Travel Sales Consultant to £26k OTE. Birmingham City Centre, United Kingdom A superb opportunity for a travel industry professional to join our busy, friendly team. We operate in a dynamic environment & specialize in premium & luxury Worldwide, Ski, Cruise, Activity, Touring & Family holidays, as well as other niche products. We are a leading agent for...

  • Travel Sales Consultant

    2 weeks ago

    Birmingham, United Kingdom Travel Club Elite Full time

    Travel Sales Consultant to £26k OTE. Birmingham City Centre, United Kingdom A superb opportunity for a travel industry professional to join our busy, friendly team. We operate in a dynamic environment & specialize in premium & luxury Worldwide, Ski, Cruise, Activity, Touring & Family holidays, as well as other niche products. We are a leading agent for...

  • Travel Sales Consultant

    2 days ago

    Birmingham, United Kingdom Travel Club Elite Full time

    **NEW YEAR, NEW START?** **Travel Sales Consultant** **to £24k to 27K + Commission OTE.** **Birmingham City Centre, United Kingdom** A superb opportunity for a travel industry professional to join our busy, friendly team. We specialise in premium & luxury Worldwide, Ski, Cruise, Activity, Touring & Family holidays, as well as other niche products. We are...

  • Travel Consultant

    2 weeks ago

    Birmingham, United Kingdom Ying Wah Travel Full time

    Job description Role / Team Overview The job need to have good knowledge of China Cities. Handle face to face/calls in customers on travel enquiries. Also need to maintain Social media for marketing. Main Responsibilities: Booking travel itinerary for our clients, including Flights, Tours, Cruises. Maintain Social media account - for example:...

  • Travel Consultant

    2 weeks ago

    Birmingham, United Kingdom Ying Wah Travel Full time

    Job description Role / Team Overview The job need to have good knowledge of China Cities. Handle face to face/calls in customers on travel enquiries. Also need to maintain Social media for marketing. Main Responsibilities: Booking travel itinerary for our clients, including Flights, Tours, Cruises. Maintain Social media account - for example:...

  • Travel Consultant

    1 day ago

    Birmingham, United Kingdom Travel Trade Recruitment Limited Full time

    Are you an experienced Travel Consultant looking for a new challenge? Do you have Excellent customer service skills and love helping people make their dreams come true?My client is a leading specialist tour operator in their field and you will be joining a successful and friendly team in the Birmingham area. They offer hybrid working in their Birmingham...

  • Travel Consultant

    5 days ago

    Birmingham, United Kingdom Travel Trade Recruitment Limited Full time

    Are you an experienced Travel Consultant looking for a new challenge? Do you have Excellent customer service skills and love helping people make their dreams come true? My client is a leading specialist tour operator in their field and you will be joining a successful and friendly team in the Birmingham area. They offer hybrid working in their Birmingham...

  • Travel Consultant

    5 days ago

    Birmingham, United Kingdom Travel Trade Recruitment Limited Full time

    Are you an experienced Travel Consultant looking for a new challenge? Do you have Excellent customer service skills and love helping people make their dreams come true?My client is a leading specialist tour operator in their field and you will be joining a successful and friendly team in the Birmingham area. They offer hybrid working in their Birmingham...

  • Disability Holidays

    2 weeks ago

    Birmingham, United Kingdom Limitless Travel Full time

    **Join Limitless Travel as a Sales Consultant and Give Disabled People the opportunity to travel** **About Limitless Travel**: We're a disability specialist travel company, dedicated to creating extraordinary holidays for people with disabilities, mobility challenges, and the elderly. Founded by disabled entrepreneur Angus Drummond when he spotted a...

  • Disability Holidays

    5 days ago

    Birmingham, United Kingdom Limitless Travel Full time

    **Join Limitless Travel as a Sales Consultant and Give Disabled People the opportunity to travel** **About Limitless Travel**: We're a disability specialist travel company, dedicated to creating extraordinary holidays for people with disabilities, mobility challenges, and the elderly. Founded by disabled entrepreneur Angus Drummond when he spotted a...

  • Travel Consultant

    7 days ago

    Birmingham, United Kingdom Diverse School Travel Full time

    **BILINGUAL TRAVEL CONSULTANTS - EDUCATIONAL TRAVEL** We have an exciting opportunity for four hard-working, intelligent, and enthusiastic bilingual/trilingual Travel Consultants to join us and make a difference from day one! We are a provider of educational and cultural tours for schools and colleges and we're looking for people to join our multilingual...

  • Bilingual Travel Consultant

    2 months ago

    Birmingham, United Kingdom Diverse School Travel Full time

    **BILINGUAL TRAVEL CONSULTANTS - EDUCATIONAL TRAVEL** We have an exciting opportunity for four hard-working and enthusiastic bilingual/trilingual Travel Consultants to join us and make a difference from day one! We are a provider of educational and cultural tours for schools and colleges and we're looking for people to join our multilingual office...

  • Travel Consultant

    4 weeks ago

    Birmingham, United Kingdom Diverse School Travel Full time

    **BILINGUAL TRAVEL CONSULTANTS - EDUCATIONAL TRAVEL** We have an exciting opportunity for four hard-working, intelligent, and enthusiastic bilingual/trilingual Travel Consultants to join us and make a difference from day one! We are a provider of educational and cultural tours for schools and colleges and we're looking for people to join our multilingual...

  • Travel Consultant

    3 days ago

    Birmingham, United Kingdom Diverse School Travel Full time

    **BILINGUAL TRAVEL CONSULTANTS - EDUCATIONAL TRAVEL** We have an exciting opportunity for four hard-working, intelligent, and enthusiastic bilingual/trilingual Travel Consultants to join us and make a difference from day one! We are a provider of educational and cultural tours for schools and colleges and we're looking for people to join our multilingual...