Partner Operations Manager, Prime Video Content Services

5 months ago

London, United Kingdom Amazon Digital UK Limited Full time
How often have you had an opportunity to be at ground zero of a disruptive, fast-growing, and evolutionary global Amazon service? How frequently do you get to start from the foundation and solve customer needs at a global scale in a fast-growing entertainment streaming industry? At Prime Video, we are pioneering a new generation of digital supply chain at a remarkable speed to accelerate our market position and global reach. If this sounds interesting, come build the future of streaming entertainment with us

Prime Video is a global premium streaming service that offers customers a vast collection of TV shows and movies - all with the ease of finding what they love to watch in one place. Prime Video is a fast-paced, growth business - available in over 240 countries and territories worldwide. The team works in a dynamic and global environment where innovating on behalf of our customers is at the heart of everything we do.

Key job responsibilities
The Publishing Operations Team (POPS) defines and ensures Prime Video meets the highest standards for content publishing. This includes owning future-proofing the digital supply chain, setting spec requirement roadmaps, improving partner delivery experience, and delivering programs that drive innovation and efficiency that enhance the global customer experience.

The Partner Operations Organization within Prime Video is looking for a Digital Supply Chain Manager to join the EU team. This role will be interfacing with EU Partners on the delivery process and publishing to Prime Video. As a Digital Supply Chain Manager, you will be responsible for owning programs and driving with cross functional teams, defining and distributing new workflows, and partner with product and technology teams to deliver value for the customer. The successful candidate should have experience within the digital supply chain, with a passion to innovate, and tackle complex problems. They will successfully deliver and drive updates within Prime Video workflows while being able to deal with ambiguity, manage multiple stakeholders and processes to deadlines, with an aptitude for calculated risk taking. They must possess strong verbal and written communication skills, be self-driven and deliver high quality results in a fast-paced environment.

A day in the life
•Drive innovation in delivery and publishing capabilities by influencing and partnering with the engineering and tech teams.
•Define the digital supply chain road map, gain alignment across multiple key stakeholders, and execute on goals.
•Design workflow strategies for accelerated content delivery in multiple languages, formats, and platforms, while simplifying and eliminating redundant practices.
•Streamline business and technology solutions that strengthen our partnerships while advancing our services.
•Work effectively in a team environment and cross-functionally with Prime Video Catalog technology teams, engineers, Business Teams, Analytics, and Product.

About the team
Our mission is to make available to Prime Video customers the largest and highest quality, and most enriched catalog of video content anywhere in the world. We aim to create a friction-free self-service delivery experience that meets the needs of all studio partners regardless of size, budget, location, language, or technical capability. By doing so, we remove distribution limitations and level the playing field across studios, so every title is available to every customer worldwide and the best content wins.

BASIC QUALIFICATIONS

•Demonstrated results in Content Operations or Account Management with large global organizations.
•Familiarity with industry digital delivery standards, specifications, and delivery formats with the capacity to acquire new technology concepts quickly.
•Experience managing process updates across cross-function teams and coordinating release schedules.
•Knowledge and familiarity with DAM (digital asset management) systems and familiar with digital video file formats including but not limited to the following: digital master files, Mezz (Mezzanine) files, and compressed deliverables.
•Experience in Account Management, Partner Management, Supply Chain/Operational Management, or business development
•Demonstrated ability to work cross-functionally with engineering, design, and marketing/business counterparts to deliver online products/services
•Advanced ability to draw insights from data and clearly communicate them (verbal/written) to the stakeholders and executives as required

PREFERRED QUALIFICATIONS

•Ability to understand customers and their behaviour in order to drive new feature development
•Ability to understand customers and their behaviour in order to drive new feature development
•Exceptional interpersonal and communication skills, including strong writing and speaking skills
•Ability to deliver on ambiguous projects with incomplete or imperfect data

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