Content Compliance Specialist

5 months ago

London, United Kingdom Amazon Digital UK Limited Full time

Experience in Trust and Safety operations, program, law, risk management, investigations, content compliance, or content ratings.
- Fluency in Arabic and English.

Come build the future of entertainment with us. Are you interested in helping shape the future of movies and television? Do you want to help define the next generation of how and what Amazon customers are watching?

Prime Video is a premium streaming service that offers customers a vast collection of TV shows and movies - all with the ease of finding what they love to watch in one place. We offer customers thousands of popular movies and TV shows from Originals and Exclusive content to exciting live sports events. We also offer our members the opportunity to subscribe to add-on channels which they can cancel at any time and to rent or buy new release movies and TV box sets on the Prime Video Store. Prime Video is a fast-paced, growth business - available in over 240 countries and territories worldwide. The team works in a dynamic environment where innovating on behalf of our customers is at the heart of everything we do. If this sounds exciting to you, please read on.

We are seeking an innovative Content Policy Operations Specialist to support the Prime Video (PV) Trust & Safety (T&S) Operations team to protect customers from non-compliant and ensure high quality moderation review of content across Prime Video. This includes: review of video assets, identifying non-compliant content against the content compliance policy, working closely with video editorial teams, root cause identification for content escalations and conducting regular audits of our video catalog. You will also need to work across Amazon Video global teams including business, content acquisition, program and policy team, to prioritize and launch the workflows which support compliance reviews.
- Demonstrate and execute independent projects that requires high judgement calls
- Exhibit a strong end to end ownership and accountability
- Possesses a customer-centric approach to problem-solving, adept at efficiently prioritizing tasks.

Key job responsibilities
- Conduct high quality manual reviews of local content policy related workflows specializing in Arabic-speaking marketplaces.
- Make high judgement decisions on compliance actions.
- Drive projects that improve support-related functions and processes, prioritizing ways to leverage technology and automate.
- Contribute to maintaining standard operating procedures by coordinating with Policy, Operations and Program teams.
- Document comprehensive content investigations reports.
- Help drive critical decisions by building dashboards/reports, analyzing metrics, and surfacing insights to improve efficiency.
- Participate in ad-hoc projects/assignments as necessary.
- Pre-emptively identify violation of compliance policy, brand risks, government and regulatory policy and potential legal violations.

London, GBR
- Proven ability to exercise judgment when policies are not well defined
- Experience in dynamic, fast-paced environments.
- Experience handling strategic and confidential projects, data-analysis and report writing
- Extensive experience with MS Office
- Experience in researching, or analyzing current trends, news, and historical events. Excellent general knowledge and know-how of global political, religious and socio-cultural topics.
- Strong collaboration skills with an ability to work across functions and across marketplaces to influence senior leaders
- Organized, independent, and autonomous, able to set and meet own deadlines, and operate both strategically and tactically in a fast-paced environment
- Ability to identify and solve ambiguous problems; identifying customer needs and inventing new and efficient ways to meet those needs

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