Policy Operations Specialist, Prime Video Trust

6 months ago

London, United Kingdom Amazon Digital UK Limited Full time
Come build the future of entertainment with us. Are you interested in helping shape the future of movies and television? Do you want to help define the next generation of how and what Amazon customers are watching?

Prime Video is a premium streaming service that offers customers a vast collection of TV shows and movies - all with the ease of finding what they love to watch in one place. We offer customers thousands of popular movies and TV shows from Originals and Exclusive content to exciting live sports events. We also offer our members the opportunity to subscribe to add-on channels which they can cancel at any time and to rent or buy new release movies and TV box sets on the Prime Video Store. Prime Video is a fast-paced, growth business - available in over 240 countries and territories worldwide. The team works in a dynamic environment where innovating on behalf of our customers is at the heart of everything we do. If this sounds exciting to you, please read on.

We are seeking an innovative Content Policy Operations Specialist to support the Prime Video Trust & Safety Operations team to protect customers from copyright infringing content and demonstrate high judgement on account enforcement. Prime Video Trust & Safety programs aim to enable a globally trusted customer experience by ensuring that Prime Video (PV) provides content customers love and trust and accurate, meaningful and complete information to empowering customers to make informed viewing choices for themselves and their children.

We are looking for a highly motivated Content Policy Operations Specialist to help protect our customers against content-related risks, and drive projects to improve efficiency. This Content Policy Operations Specialist will be expected to handle day-to-day issues, but will also be expected to strategize on longer-term, program-wide initiatives.

The ideal candidate is:
- Someone with a critical, yet empathetic mindset who can make high judgement decisions.
- Independent who over-indexes on ownership and accountability.
- A customer obsessed problem solver who can effectively prioritize work.

Key job responsibilities
- Conduct manual reviews of global content policy compliance operations.
- Make high judgement decisions on compliance actions.
- Drive projects that improve support-related functions and processes, prioritizing ways to leverage technology and automate.
- Develop and maintain standard operating procedures by coordinating with Policy, Operations and Program teams.
- Document comprehensive content investigations reports.
- Help drive critical decisions by building dashboards/reports, analyzing metrics, and surfacing insights to improve efficiency.
- Participate in ad-hoc projects/assignments as necessary.
- Develop subject matter expertise in industry best practice.

We are open to hiring candidates to work out of one of the following locations:

London, GBR

BASIC QUALIFICATIONS

- Bachelor's degree or equivalent
- Experience in Trust and Safety operations, program, law, risk management, investigations, content compliance, or content ratings.

PREFERRED QUALIFICATIONS

- Fluency in Spanish, French, German, Italian, Portuguese, Japanese, Korean, Arabic, or Turkish.
- Strong collaboration skills. Proven ability to work across functions and across marketplaces to influence senior leaders
- Intermediate SQL skills
- Experience in threat intelligence research, such as investigating, researching, or analyzing current trends, news, and historical events
- Organized, independent, and autonomous, able to set and meet own deadlines, and operate both strategically and tactically in a fast-paced environment; and
- Ability to identify and solve ambiguous problems; identifying customer needs and inventing new and efficient ways to meet those needs

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