Sr. Operations Quality Program Manager, Prime Video Trust

5 months ago

London, United Kingdom Amazon Digital UK Limited Full time
Come build the future of entertainment with us. Are you interested in helping shape the future of movies and television? Do you want to help define the next generation of how and what Amazon customers are watching?

Prime Video is a premium streaming service that offers customers a vast collection of TV shows and movies - all with the ease of finding what they love to watch in one place. We offer customers thousands of popular movies and TV shows from Originals and Exclusive content to exciting live sports events. We also offer our members the opportunity to subscribe to add-on channels which they can cancel at any time and to rent or buy new release movies and TV box sets on the Prime Video Store. Prime Video is a fast-paced, growth business - available in over 240 countries and territories worldwide. The team works in a dynamic environment where innovating on behalf of our customers is at the heart of everything we do. If this sounds exciting to you, please read on.

We are seeking an innovative and analytical Sr. Operations Quality Program Manager to support the Prime Video Trust & Safety Quality team to define and manage metrics, and streamline Quality Audit (QA) processes. Prime Video Trust & Safety programs aim to enable a globally trusted customer experience by ensuring that Prime Video (PV) provides content customers love and trust and accurate, meaningful and complete information to empowering customers to make informed viewing choices for themselves and their children.

This Sr. Program Manager will be joining a team of people who audit the content review completed by T&S Operations team and own compliance quality. We are looking for a data-driven, process oriented Program Manager who will work closely with other managers within Quality team, Operations, T&S Program, Product, Legal, and leadership to build and monitor core accuracy metrics, and drive QA process automation.

Key job responsibilities
Our ideal candidate will be passionate about data, have a track record of metrics implementation, simplifying processes, relationship management, and approach problems with data-driven decision making.

BASIC QUALIFICATIONS

- Bachelors degree or equivalent experience
- Experience supporting operations/programs and using data and metrics to identify and implement improvements.
- Experience in working cross-functionally and cross-regions.
- Experience building key metrics to drive program strategy.
- Experience in quality

PREFERRED QUALIFICATIONS

- Experience leading process improvement ideas using Kaizen or similar mechanisms
- Six Sigma certification or experience
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience in driving end to end delivery, and communicating results to senior leadership experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience with digital video streaming
- Demonstrate critical and analytical thinking; Ability to solve complex and ambiguous problems.
- Demonstrate bias for action; ability to juggle multiple priorities and effectively deliver in a fast-paced, dynamic environment.

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