Central Ops Specialist, Prime Video

4 months ago

London, United Kingdom Amazon Digital UK Limited Full time
How often have you had an opportunity to be at ground zero of a disruptive, fast-growing, and evolutionary global Amazon service? How frequently do you get to start from the foundation and solve customer needs at a global scale in a fast-growing entertainment streaming industry? At Prime Video, we are pioneering a new generation of digital supply chain at a remarkable speed to accelerate our market position and global reach. If this sounds interesting, come build the future of streaming entertainment with us

Prime Video is a premium streaming service that offers customers a vast collection of TV shows and movies - all with the ease of finding what they love to watch in one place. We offer customers thousands of popular movies and TV shows from Originals and Exclusive content to exciting live sports events. We also offer our members the opportunity to subscribe to add-on channels which they can cancel at anytime and to rent or buy new release movies and TV box sets on the Prime Video Store. Prime Video is a fast-paced, growth business - available in over 240 countries and territories worldwide. The team works in a dynamic and global environment where innovating on behalf of our customers is at the heart of everything we do.

We are seeking a bright, customer-obsessed, driven, and creative individual to join our team as a Central Operations Specialist. We are looking for a Central Ops Specialist who is keen on driving operational excellence through meticulous pre-launch checks, effective problem-solving, and continuous process optimization. This role is crucial for maintaining the quality and reliability of our content delivery to Prime Video customers.

Key job responsibilities
-Conduct thorough pre-launch checks of high-value content, utilizing cutting-edge automation tools to ensure accuracy and efficiency.
-Perform Root Cause Analyses (RCAs) to identify and address operational issues, preventing their recurrence.
-Dynamically update and refine Standard Operating Procedures (SOPs) in response to new insights and technologies, maintaining operational agility.
-Collaborate with cross-functional teams to enhance operational workflows and customer experience.

A day in the life
Focus on the rigorous day-to-day operations, including continuous process checks and improvement initiatives

Drive innovation in publishing capabilities by influencing and partnering with the engineering and tech teams.

Work effectively in a team environment and cross-functionally with Prime Video Catalog technology teams, engineers, Studio Productions, Analytics, Product, and Video Content Services.

About the team
Our mission is to make available to Prime Video customers the largest and highest quality, and most enriched catalog of video content anywhere in the world. We aim to create a friction-free self-service delivery experience that meets the needs of all studio partners regardless of size, budget, location, language, or technical capability. By doing so, we remove distribution limitations and level the playing field across studios, so every title is available to every customer worldwide and the best content wins.

BASIC QUALIFICATIONS

- Experience in program or project management
- Experience with Excel
- Strong analytical skills and proficiency in data analysis tools.
- Excellent communication skills and the ability to work effectively in a team environment.
- Proven track record of problem-solving and process improvement.

PREFERRED QUALIFICATIONS

- Knowledge of Lean principles and DMAIC methodology
- Experience in MS Access and SQL
- -Experience with digital content delivery systems and workflows.
- -Familiarity with automation tools and methodologies.
- -A passion for technology and innovation, with a continuous learning mindset.

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