Inbound Sales Consultant Hybrid

6 days ago


Hinckley, United Kingdom Yopa Full time

Yopas purpose is to become the Estate Agentof choice by proudly and sustainably delivering for our customersour local communities and each other. We are delighted to beexpanding our teams during an exciting time of growth. Here at Yopaour customers get a bespoke highend service with the added benefitof easy to use and marketleading technology that helps them seeevery step of their sale as it happens. Our service also includesprofessional and dedicated local estate agents.

Working both in our Hinckleyoffice andfrom home youll be the first point of contact for Yopa customersacross the UK handling incoming calls and emails you will create asmooth journey ensuring our customers are move ready.

Building warm relationships using yourconsultative skills youll be comfortable seeking opportunities tooffer our additional services from valuations to mortgage advicewhen registering customers through the Yopa Hub platform matchingcustomers with their dream home and delivering a personal servicethroughout.

This is an ideal role for confidentcustomer care professionals with exposure to up/crossselling.

Preferred Skills andExperience

  • EstateAgency Knowledge (Desirable but Not Essential): Anunderstanding of estate agency is a plus but we provide all thetraining you need to excel in this role
  • UpsellingProficiency: Confidence in upselling additionalproducts and services is essential.
  • ExceptionalCommunication Skills: Excellent verbal and writtencommunication skills.
  • ContactCenter Experience: Prior experience in a contactcenter is essential.
  • ConfidentCommunicator: Ability to engage and build rapportover the phone naturally.
  • TeamPlayer: Ability to work as part of a team sharingknowledge resources and ideas.
  • OrganizationalSkills: Strong organizational skills with theability to manage multiple tasks and maintain attention to detail.
  • TechSavvy: Comfortable using computers and technology.Training in companyspecific software/systems will be provided.
  • WeekendRotation: Ability to work every other Saturday witha day off during the week in lieu.

Life atYopa

  • Dedicated training anddevelopment providing you the opportunity to grow your career andachieve your aspirations.
  • Service discounts foryou your family and friends
  • Sickness &mental health support to provide you with peace ofmind
  • Referafriend bonus scheme if you recommendus as a place to work
  • Hybrid working to supportflexibility
  • Wellbeing discounts across foodretail and travel
  • Generous holiday allowance toswitch off and relax
  • Performance bonus toincrease earning potential based on yourachievements.
  • Company socials to get away fromthe everyday and celebrate oursuccesses


Good luck


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