Night Guest Service Agent

4 weeks ago

London, United Kingdom Royal Lancaster London Full time



 Join the team that Always Cares



Are you the type
of person that gets out of bed on the right side every day? If so, we would
like you to come and join us as a Night
Receptionist (Night Guest Service Agent)
at the Royal Lancaster London, where we encourage your personal development
and growth. We are located next to Lancaster Gate tube station, and a short
distance from Paddington, Bayswater and Marble Arch stations.



 



Some of our fabulous benefits you will enjoy as a Night Receptionist (Night Guest Service Agent) are:



 



Salary: £24,960 + service charge



·        
Pension scheme with
company contributions



·        
50% discount in all our
restaurants and Spa’s across our properties



·        
Team member and
Friends & Family rates across our properties



·        
Complimentary
stay after passing probation



·        
Extensive discounts on
our benefits platform



·        
Access to private
medical insurance



·        
Support through development plans, apprenticeships and world-class
management development programmes including educational sponsorship to be the
best you can be



·        
Interest free season
ticket loan



·        
Employee Assistance
Programme - 24/7 online GP, mental health support and virtual wellbeing



·        
Bike to work scheme



·        
Recommend a Friend
incentive



·        
Complimentary laundry



·        
Free meals on duty



·        
Opportunity to join our taskforces to contribute to the business
focuses, community and environment



·        
Employee recognition schemes and Social Committee
events including gala dinners and much more



 



We are currently
looking for a passionate Night Receptionist (Night Guest Service Agent), to
join our Front Office team on a permanent basis, with an immediate
start to join us in consistently delivering memorable moments and five star
service to our guests and each other. It is important to us that everyone in
the team brings positive energy to support our happy and fun environment, as we
strive to build a community of diverse backgrounds and life experiences, where
we care about careers and not just jobs.



 



As a Night Receptionist (Night Guest Service Agent), your main duties and
expectations for the role will include:



·        
Foster an environment at the Front Office where hospitality is
delivered consistently for internal and external customers.



·        
To complete the relevant Night Auditor tasks as laid down by
departmental standards



·        
To receive customer complaints and ensure the complete
satisfaction of the customer. Deliver appropriate service recovery with a view
to obtaining their future loyalty. Own customer issues ensuring resolution is
achieved the same day the issue was brought to your attention



·        
Keep fully informed of the forecasted business levels and support
the Assistant Night Manager and Night Manager accordingly.



·        
To monitor and control the rooms inventory to ensure overbooking
levels are maximized



·        
To assist in other areas of Front
of House and other departments where required



 



You will be required to work 40hours
per week, on a shift rota.



 



We
are …



·        
Best
Employer for 2021 at Springboard’s Excellence Awards



·        
One of
the happiest hotels in London



·        
Earth
Check Silver Certified 2023



·        
2
rosettes



·        
Hoteliers’
Charter Approved



·        
Preferred
Hotels & Resorts member



 



We are more
concerned with what’s in the glass, not whether its’ half full or empty, so if
you feel this Night Receptionist (Night Guest Service Agent) role
is for you, come and pour some happiness into yours by joining our award
winning family today



 



All applicants
must be legally eligible to work in the UK

  • Night Guest Service Agent

    4 weeks ago

    London, Greater London, United Kingdom Broadwick Soho Full time

    Night Guest Service AgentWe are seeking a Night Guest Service Agent to join our team at Broadwick Soho, a luxurious hotel in the heart of London. As a Night Guest Service Agent, you will be responsible for providing exceptional service to our guests, ensuring their stay is comfortable and memorable.Key Responsibilities:Registration and information provision...

  • Night Guest Service Agent

    4 weeks ago

    London, United Kingdom Royal Lancaster London Full time

     Join the team that Always Cares! Are you the typeof person that gets out of bed on the right side every day? If so, we wouldlike you to come and join us as a Night Receptionist (Night Guest Service Agent) at the Royal Lancaster London, where we encourage your personal developmentand growth. We are located next to Lancaster Gate tube station, and a...

  • Nights Guest Service Agent

    6 months ago

    London, United Kingdom Cycas Hospitality Full time

    Nights Guest Service Agent Are you looking for a job in central London (15 min walking from Big Ben)? Are you looking for a night job( 10:45 pm-07:15 am)? Are you looking for an amazing place to work? Are you looking to be part of a great team?  ...and if you are a hardworking individual who is a friendly night owl, with a bubbly personality, great team...

  • Night Guest Service Agent

    6 months ago

    London, United Kingdom Hotel Indigo - Reception Full time

    An exceptional opportunity has arisen for a passionate Night Guest Service Agent to be part of the Front Office Team at Criterion Hospitality. We are a passionate and creative company looking to bring innovation into to our real-estate, hotels, and other parts of our business. If your next role involves drive and passion for innovation, in a fast-paced...

  • Guest Service Agent

    6 months ago

    London, United Kingdom Guest Experience Full time

    **_Be our star, join us and create your own successful story _** We are currently looking for **Guest Service Agent** to join our team in **Meliá** **White House** **_ Our Benefits Package Includes:_** - **Competitive Salary**: - **Holidays**: 28 days’ holiday including 8 public holidays - **Contributory pension scheme and Life Assurance**: -...

  • Night Guest Service Agent

    6 months ago

    London, United Kingdom Zedwell Full time

    An exceptional opportunity has arisen for a passionate Night Guest Service Agent to be part of the Front Office Team at a Criterion Hospitality property located in Piccadilly Circus. We are a passionate and creative company looking to bring innovation into to our real-estate, hotels, and other parts of our business. If your next role involves drive and...

  • Night Guest Service Agent

    2 weeks ago

    London, United Kingdom Royal Lancaster London Hotel Full time

    Night Guest Service Agent - London Join the team that Always Cares! Are you the type of person that gets out of bed on the right side every day? If so, we would like you to come and join us as a Night Receptionist (Night Guest Service Agent) at the Royal Lancaster London, where we encourage your personal development and growth. We are located next to...

  • Night Guest Service Agent

    4 weeks ago

    London, United Kingdom Royal Lancaster London Hotel Full time

    Night Guest Service Agent - London Join the team that Always Cares! Are you the type of person that gets out of bed on the right side every day? If so, we would like you to come and join us as a Night Receptionist (Night Guest Service Agent) at the Royal Lancaster London, where we encourage your personal development and growth. We are located next to...

  • Guest Service Agent

    5 months ago

    London, United Kingdom Guest Experience Full time

    **“The world is yours with Meliá”** Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is to know that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. **About Meliá White House Hotel NW1 3UP** Meliá...

  • Guest Service Agent

    6 months ago

    London, United Kingdom The Standard Hotel Full time

    **Guest Service Agent**: **Guest Service Agent**: **Guest Service Agent - £13.77 per hour / £28,861 per year - Full Time Work (Average of 40 hours a week)** The Standard is one of the most culturally engaged hotels in the world. Hotels with real cultural life, an inclusive spirit and true creative attitude. A destination layered with events and amusements...

  • Night Guest Service Agent

    5 months ago

    London, United Kingdom Zedwell TCR - Reception Full time

    An exceptional opportunity has arisen for a passionate Night Host - Night Guest Service Agent to be part of the Front of House Team at Zedwell TCR. Balanced. Imaginative. Optimistic. Real - that’s us! We are a passionate and creative company looking to bring innovation into to our real-estate, hotels, and other parts of our business. We are looking for a...

  • Night Guest Service Agent

    6 months ago

    London, United Kingdom Marriott International, Inc Full time

    **Job Number** 23127098 **Job Category** Finance & Accounting **Location** London Marriott Hotel Canary Wharf, 22 Hertsmere Road, London, England, United Kingdom VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **We are hiring for a Night Guest Service Agent - Reception** **Your new career...

  • Night Guest Service Agent

    6 months ago

    London, United Kingdom Zedwell GW - Reception Full time

    An exceptional opportunity has arisen for a passionate Night Host - Guest Service Agent to be part of the Front of House Team at Zedwell Hotel, located in Greenwich. Balanced. Imaginative. Optimistic. Real - that’s us! We are a passionate and creative company looking to bring innovation into to our real-estate, hotels, and other parts of our business. We...

  • Night Guest Service Agent

    5 months ago

    London, United Kingdom Zedwell Full time

    An exceptional opportunity has arisen for a passionate Night Host - Guest Service Agent to be part of the Front of House Team at Zedwell Hotel, located in the heart of London, Piccadilly Circus. Balanced. Imaginative. Optimistic. Real - that’s us! We are a passionate and creative company looking to bring innovation into to our real-estate, hotels, and...

  • Switchboard / Guest Service Line Agent

    6 months ago

    London, United Kingdom Guest Experience Full time

    **“The world is yours with Meliá”** Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. It means knowing that you have started one of the...

  • Switchboard / Guest Service Line Agent

    6 months ago

    London, United Kingdom Guest Experience Full time

    **“The world is yours with Meliá”** Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. It means knowing that you have started one of the...

  • Switchboard / Guest Service Line Agent

    6 months ago

    London, United Kingdom Guest Experience Full time

    **“The world is yours with Meliá”** It means knowing that you have started one of the most exciting journeys of your life, a journey in which inspiration will always accompany you. Do you dare to be the owner of your professional career in an inspiring world? **About Meliá White House Hotel NW1 3UP** Meliá White House is a modern and elegantly...

  • Night Guest Service Line Agent

    4 weeks ago

    London, Greater London, United Kingdom Melia Hotels International Full time

    Meliá Hotels International: A World of OpportunitiesAre you passionate about delivering exceptional customer service? Do you have a knack for problem-solving and a strong desire to work in a dynamic environment? We're looking for a skilled Guest Service Line Agent to join our team at Meliá White House Hotel in London.About the Role:As a Guest Service Line...

  • Night Guest Service Representative

    4 weeks ago

    London, Greater London, United Kingdom Victory House Full time

    Exceptional Opportunity for Night Guest Service AgentVictory House is seeking a talented Night Guest Service Agent to join our Front Office Team at our prestigious property in Piccadilly Circus. As a key member of our team, you will be responsible for providing exceptional customer service to our guests, coordinating front desk activities, and leading our...

  • Night Guest Service Representative

    4 weeks ago

    London, Greater London, United Kingdom Victory House Full time

    An exceptional opportunity has arisen for a passionate Night Guest Service Agent to be part of the Front Office Team at a prestigious hospitality property.The company is renowned for its super prime properties centered around London's iconic area.We are a passionate and creative company looking to bring innovation into our real-estate, hotels, and other...