Night Guest Service Agent

5 months ago

London, United Kingdom Marriott International, Inc Full time

**Job Number** 23127098

**Job Category** Finance & Accounting

**Location** London Marriott Hotel Canary Wharf, 22 Hertsmere Road, London, England, United Kingdom VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

**We are hiring for a Night Guest Service Agent - Reception**

**Your new career at the London Marriott Canary Wharf Hotel & Executive Apartments**

London Marriott Hotel Canary Wharf is ideally situated on the waterfront, just moments from the Canary Wharf Jubilee Line tube and West India Quay DLR. Part of Marriott International, the world’s largest and most celebrated hospitality brand, our five-star hotel is the perfect place to take your career to a whole new level.

We are currently recruiting for **an ambitious and passionate Night Guest Service Agent - Reception **who strives to provide and inspire incredible guest service that creates truly memorable experiences for our guests. Join our amazing and diverse team and grow your career with Marriott International, the world’s largest and most celebrated hospitality brand.

**Salary**: £13.19 per hour including Marriott benefits and other incentives; immediate start

**REWARDS FOR WORKBENEFITS FOR YOUR LIFESTYLE**
- A unique opportunity to be part of an award winning international brand where we celebrate your unique talent
- World class training and development programmes tailored to enhancing your skills and help you grow within the Marriott family.
- Work alongside some amazing talent - award winning, experienced hospitality professionals
- Discounted room nights & food and beverage - because your well-being means so much
- Complimentary laundry, free meals on duty
- Access to fabulous and flexible benefits to help you in and out of work
- Access to major high street discounts so you can treat your friends and family as required

**CONNECT YOUR PASSION WITH A REWARDING OPPORTUNITY.WHAT WE’RE LOOKING FOR**:

- This role would be a good step for an individual who has an interest and passion in working within the Hospitality Industry, and wants to gain further knowledge and awareness of the Front Desk specifically during night operations
- Be fully conversant with all front office departmental procedures and systems used for daily operations (Opera PMS, Marsha, GXP etc.) if required training to be provided

**YOUR PERSONAL IMPACT**
- Provides services that meet and exceed guest expectations at every turn, ensuring ongoing repeat business and loyalty from our guests
- Handle promptly and courteously all guest comments, complaints, requests or inquiries, by assuring appropriate action is taken or delegate until guest satisfaction has been met and exceeded.
- Be the first point of contact for the guests from arrival until departure.
- Perform night audit duties as required by the policy and procedures and follow through the task list of procedures accordingly.
- Proactively contribute to all Front Office goals

**Come and join us today, and become part of the Marriott family.**
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International.
**Be** where you can do your best work,
**begin** your purpose,
**belong** to an amazing global team, and
**become** the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment.

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