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Service Administrator/Medical Secretary
4 months ago
Role Summary
The post holder will support the Administration Line Managers/Service Coordinators by Co-ordinating a professional, efficient and effective administrative service to patients and visitors in accordance with Trust policies and standards The role will coordinate and organise the attendance of patients to outpatient, inpatient & day case appointments in line with local team and Trust arrangements as instructed Ensure all administrative processes; and enquiries are dealt with in an efficient and timely manner, following agreed standard operating procedures, escalating to senior manager as appropriate Undertake general clerical duties to maximise all available capacity in an appropriate way Setting up and altering Clinics as required and coordinating room availability Ensure all information is secure and confidentiality of information is maintained at all times Provide excellent customer care which may include communication with distressed and anxious patients and relatives, treating them with tact and empathy Assisting and supporting including cross covering other members of the Administrative team across the Department or Division, including dealing with telephone calls and resolving simple enquiries for patients, their carers and visitors.
About the Role
For more information on the Job Description and Responsibilities please click the link below.
More detail about the role:
We are looking for an enthusiastic and motivated Service Administrator/Medical Secretary to support the Trauma and Orthopaedic Department within the Princess Elizabeth Orthopaedic Centre.
We are looking for a candidate who is adaptable and enjoys working within busy and vibrant teams, are able to prioritise their workload, and who can remain calm under pressure. You will have excellent communication and interpersonal skills, and proven experience in dealing with patients on the telephone.
If you feel you would be able to meet the demands of this rewarding role, then we would be delighted to hear from you. Visits are welcome and encouraged.
Working Pattern: hours over 3 days, Monday to Friday between : to :. Flexibility over these days is essential.
Interview Date: Friday 5th July 4.
For further information please contact: Bex Awdas, Admin Line Manager, or Melanie Howland, Admin Line Manager, via an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve.
Preference will be given to staff with ‘Priority’ and 'At Risk' status including NHS At Risk staff throughout Devon.
The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.
The Royal Devon University Healthcare NHS Foundation Trust was established in April 2, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust.
About Us
Stretching across Northern, Eastern and Mid Devon, we have a workforce of over , staff, making us the largest employer in Devon. Our core services, which we provide to more than , people, cover more than 2, square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly.
We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford). Alongside our two acute hospitals, we provide integrated health and social care services across a variety of settings, including community inpatient hospitals, outpatient clinics, and within people’s own homes. We also offer primary care services, a range of specialist community services, and Sexual Assault Referral Centres (SARC).
Our state-of-the-art equipment, leading technologies and strong links to local universities put us at the forefront of research and innovations, enabling us to provide world-class care to our local communities.
Our values are at the heart of everything we do, to find out more
It has never been a more exciting time to join the Royal Devon, as you will help to shape our services as we continue along our integration journey.
Benefits
Looking after you is important to us.
We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies.
If you are starting out in the NHS, you’ll start with days paid annual leave (plus bank holidays), rising to days plus bank holidays.
You will benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups.
We will work together to maintain a culture that develops and supports you and your team.
This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we will help you get there.
Salary is not the only financial benefit
You will have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers. You will also have access to other benefits including:
National discount services such as the Blue Light Card and Health Service Discounts. Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter Car lease schemes. The NHS Pension scheme (one of the most generous and comprehensive in the UK). Cycle to work schemeThese are just a few of the benefits available – if the role is something you are interested in, we would love to hear from you.
