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Customer Hub Officer
3 months ago
This is a remote position.
4 months contract with a Local Authority.
Customer Hub Officer (Revenue and Benefits).
Job Summary:
· This position requires expertise in handling housing benefit claims, including processing, verifying income and capital details, and managing council tax reduction.
Key Duties/Accountabilities:
· The role involves checking 50 claims per month between now and December, using systems like RB live and Northgate NEC.
· There's a focus on accuracy, as evidenced by the Housing Benefits Accuracy Award.
Essential Experience Required:
· The candidate must be familiar with information systems like RB line and document management systems to ensure compliance with DWP guidelines.
· Training time is limited, so the expectation is to hit the ground running in processing, verifying, and quality-checking benefit claims.
Additional information to note:
· This post is part-time, 15 hours per week.
· This post is fully remote.
The closing date for this position is Tuesday 20/08/2024.
