Customer Welfare Officer
2 hours ago
We are seeking a highly skilled and empathetic Customer Welfare Officer to join our team at Centrica. As a Customer Welfare Officer, you will play a vital role in understanding our customers' needs and providing suitable solutions to help them better manage their energy account balances and energy consumption.
Key Responsibilities- Visit customers at their homes or commercial premises to gain understanding of their issues and challenges with meeting the cost of energy consumption.
- Offer solutions and highlight customers to benefits they may not be aware they are entitled to, such as the British Gas Energy Trust.
- Develop and implement cost-effective and long-term solutions for customers, whether domestic or commercial.
- Build strong relationships with customers, 3rd parties, and business units within the organisation.
- Manage paperwork and ensure all documentation is accurate and up-to-date for presentation to external parties and auditors.
- A competitive salary of £26,235.
- A bonus scheme.
- Monday to Friday working.
- A car or car allowance, mobile phone, and tablet.
- 33 days holiday (plus the chance to buy 5 more).
- Company shares.
- An impressive pension scheme.
- A share incentive plan.
- An allowance towards energy bills for British Gas customers.
- A healthcare plan.
- GP24 – Virtual GP available 24/7.
- My Health Service – holistic wellbeing support.
- My Care – Confidential support service available 24/7.
- Free Eye Test and glasses.
- Life Assurance.
- Income protection.
- Huge discounts on products such as EV Chargers, Solar Panels, and boilers.
- Funded Legal Help.
At Centrica, we're committed to helping our people develop their careers and reach their full potential. Our industry-leading learning platform offers thousands of courses and learning options to help you achieve your goals.
We're a People PlaceWe're proud to be a diverse and inclusive organisation, where every voice matters and every new perspective makes us more empathetic and reflective of our customers. We're looking for people who share our values and are passionate about making a difference.
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