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Clinic Receptionist

1 month ago

Bury Saint Edmunds, United Kingdom New Medical Systems Ltd Full time

Job summary

Our Clinic Receptionists are the face of Newmedica theyre often amongst the first people that our patients interact with on clinic visits and so having a welcoming, friendly, empathetic approach is vital.

Main duties of the job

Role overview

We are looking for a new Clinic Receptionist to join our Suffolk site. This will be 40 hours over 5 days per week including weekends on a rota basis.

About us

Who are we?

Newmedica are one of the leading providers of NHS ophthalmology services in England, providing outpatients appointments, diagnostic testing and eye surgery. We aim to change lives through better sight and eye health.

We care for thousands of NHS and private patients a year in our specialist eye clinics across the country. We have significant growth plans over the next few years as we look to establish a national footprint and open many new sites across the UK.

We are thrilled to say that following an independently conducted survey of Newmedica colleagues, we have been certified as a Great Place to Work. This is a global benchmark that recognises employers who create an outstanding employee experience.

Job description

Job responsibilities

Its a busy role - youll be seeing a number of patients each day to check them in, update their information, instil eye drops and assist with booking future appointments and answering any of their queries. Youll be using a variety of different systems, so were looking for someone who is comfortable using systems and is fairly tech savvy.

The thought of eye surgery can be a daunting prospect for patients to deal with, so our Clinic Receptionists need to be able to put patients at ease. They also need strong communication skills to be able to explain the purpose of the different tests to ensure the patient understands their treatment.

This is a great role to progress your personable skills and develop your career down a clinical or administrative path. Newmedica is committed to the growth and development of all our colleagues and the Clinic Assistant is a great platform to potentially explore a career in diagnostic (clinic) or theatre teams

Person Specification

Qualifications

Essential

- A good level of general education or with equivalent experience - GCSE Maths and English

Experience

Essential

Previous experience of working with patients or in a customer facing role Knowledge of eye physiology and treatment or a keen interest to build knowledge in this area A competent user of all Office 365 programmes & comfortable working on new systems such as patient record systems or diagnostic programmes. An excellent grasp of the English language both verbally and in written format Experience of dealing with a variety of data for example patient records, GP and patient correspondence and diagnostic test results A good team player happy to jump in and support others when required