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Home Sales Officer

4 months ago

Bradford, United Kingdom Incommunities Full time

We are currently recruiting a Home Sales Officer to join us on a permanent basis. Reporting into the Legal Property Manager, you will be responsible for processing right to buy and right to acquire applications and liaising with customers both face to face and over the phone to discuss their applications.

About us

We are a social housing landlord and one of the largest housing providers in the region with over 22,000 social and affordable homes, mainly in the Bradford district. We employ a talented workforce of nearly 1,000 people.

Working to provide great homes in great neighbourhoods, we are proud to collaborate with our customers, communities, local and national stakeholders to achieve this.

This year will see us launch our new 5 year corporate strategy to 2029 which puts customers at the heart of what we do, providing great places to live and work, with homes that they are proud to live in.

Responsibilities

  • Process Right to Buy applications from enquiry to final preparation for transfer to conveyancing
  • Point of contact for our customers who wish to apply to buy their home under the Right to Buy scheme
  • Ensure compliance with Housing Legislation and Incommunities policy
  • Process applications and ensure that any statutory timescales are complied with for the service of notices
  • Liaise with officers in other Authorities, Departments and Sections to collect and collate on individuals and property for the processing of applications
  • Record, maintain and file applications, within a computerised system
  • Compile as necessary and check before despatch all documentation relating to quotations, offers, discounts and sale plans
  • Liaise with Solicitors, Estate Agents and Customers in the progress of Incommunities House Sales, post completion and the Landlord’s Right to First Refusal

You will be a star performer if you..

  • Have knowledge and understanding of an office environment and be proficient in data systems.
  • Have familiarity with basic housing terms and home purchase i.e.. mortgages, valuation, conveyancing.
  • Having the experience working with a housing organisation would be beneficial.
  • Have good writing and communication skills, with the ability to communicate effectively with customers and colleagues to help deliver an excellent Right to Buy Home Sales service.
  • Possess GCSE at Grade A-C or equivalent in English Language and Mathematics.
  • Work as part of a team and department

Requirements

  • Demonstrable experience of delivering excellent customer service.
  • The ability to use your own initiative and work as part of a team.
  • The ability to update and maintain computerised databases.
  • The knowledge of Right to Buy is desirable.
  • The ability to learn new systems and office routines.
  • Experience within the housing sector is desirable.

Benefits

  • Starting salary of £28,296 which rises upto £31,652 per year
  • West Yorkshire Pension Fund membership - Current employer contribution is 15.9%
  • 28 days annual leave that increases with service plus bank holidays
  • Option to buy and sell annual leave
  • Training, development, and qualification opportunities
  • Our Hub: our wellbeing and benefits site, with exclusive access to discounts and savings (at over 800 retailers)
  • Corporate health scheme membership
  • Hybrid working
  • Access to an Employee Assistance Programme
  • Cycle to work scheme
  • Local gym membership discounts.
  • A team of trained Mental Health First Aiders who are available for colleagues to contact for support

We are an equal opportunity employer but beyond characteristics protected by law, we welcome and value applicants from diverse backgrounds, abilities and perspectives. Incommunities is also recognised as ‘Committed’ to being Menopause Friendly. The Menopause Friendly Accreditation recognises inclusive employers that build awareness and understanding of how menopause can have an effect at work and shows we take the wellbeing of our colleagues seriously.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.