Customer Service Advisor

3 hours ago


Ashford, United Kingdom New Appointments Group Full time

Our client is seeking a Customer Service Advisor for their Ashford office. You will be the primary customer point of contact for the business, managing the customer service experience end to end, and providing a high level of customer service. This is a Monday to Friday, 9-5pm, role (35hrs per week), with an hour for lunch break.

Duties to include:

  • Taking inbound calls, dealing with customers and reviewing their needs by providing them with the relevant products and services to cover their needs. To include policy renewals and responding to queries with policy changes.
  • Review and advise customers on any other insurance requirements
  • Identify and initiate cross-selling financial sales opportunities
  • Acquire and maintain knowledge of company products and product licences
  • Process customer payments for insurance policies and services
  • Update customers records with customer interactions and activities ensuring all notes are accurate
  • To comply with Compliance Manual, Claims Guide and local agency procedures

Benefits:

  • Salary is £22,000 to £24,000 per annum, dependant on experience
  • 26 days holiday, plus bank holidays
  • The option to buy or sell 5 days after probation
  • Birthday day off
  • Health Shield cash-back plan
  • Death in service
  • Free parking
  • Friday fruit delivery

Essential requirements:

  • Proven track record in excellent customer service
  • Use of Microsoft Office or similar CRM systems
  • Manage own workload and have the ability to work well under pressure
  • Must have a full, clean driving licence and have their own vehicle, which is a must

Full training provided (may include additional travel and staying away from home in order to attend training courses). Potential to complete CII qualifications and may be occasional weekend work to support agency events.

The role is subject to Disclosure and Barring Service (DBS) checks and CCJ checks. Apply now to take the next step in your career. CVs in Word please.

New Appointments Group, Expertly Matching Employers and Jobseekers since 1975. Committed to diversity, equality and opportunity for all. Email: m.potton@newappointmentsgroup.co.uk



  • Ashford, United Kingdom CV-Library Full time

    Customer Service Advisor £25,500 + up to £4k in bonus Ashford Monday- Friday 9:00am - 5:30pm An exclusive client based in Ashford is looking to make an addition to the team by recruiting a fully fledged Customer Service Advisor who will be handling the existing client base, answering a range of queries and updating the CRM system. Duties of...


  • Ashford, United Kingdom CV-Library Full time

    Customer Service Advisor South Kent £18,000 - £33,000 DOE Permanent full time role Pearson Whiffin are recruiting for a Customer Service Advisor to join our client, an established insurance firm. Our client is open to taking on an Apprentice, Customer Service Advisor or a Customer Service Supervisor; this will be dependent upon...


  • Ashford, United Kingdom Tapp Recruit Full time

    **Our client is looking for an exceptional Customer Service Advisor for their Dealership based in Ashford** **The role of the Service Advisor is to**: - Provide our customers with a warm, inviting and streamlined experience. Service Advisors will be required to build strong and trusting relationships whilst delivering outstanding levels of efficiency and...


  • Ashford, Kent, United Kingdom Halfords Full time

    Job OverviewWe are currently seeking a highly motivated and customer-focused individual to join our team as a Customer Service Advisor in our Ashford store. As a key member of our sales team, you will be responsible for delivering exceptional customer service and providing expert advice on our range of products.


  • Ashford, United Kingdom Pearson Whiffin Recruitment Full time

    **Customer Service Advisor** **Ashford** **£20,000 - £22,000 DOE** **Full time Monday to Friday: 9am - 5pm (1 hour for lunch)** Are you looking to kick start a career within Insurance? Do you have previous experience within Customer Service? If YES, then this may the perfect opportunity for you! My client, a national business who specialise in various...


  • Ashford, United Kingdom New Appointments Group Full time

    We have an urgent 3 month temporary requirement for an experienced Customer Service Advisor to work in a busy office in the Ashford area.- You will deal with the initial enquiry and try and help and solve as many of the issues and answer as many questions as possible before passing and on to colleagues that you are unable to assist with. - You will need to...


  • Ashford, United Kingdom DJB Nightclub Full time

    £12 per hour **Hours** Thursday to Sunday (Days) 6-hour shift (Part Time/ Flexible working - Duties - Customer Enquiries and online reviews - Dealing with customer complaints - logging customer complaints - Dealing with complaints from business partners - Answering phone calls - Sending out customer feedback forms - Speaking with...


  • Ashford, United Kingdom Brakes Full time

    Company Description **Job Description**: **Are you passionate about Customer Service?** **Are you looking for a role that allows you to work from home and offers flexibility with the opportunity for progression? Then look no further..** **Due to growth we are looking for **a results driven **Full Time Customer Service Advisor **to join our busy contact...


  • Ashford, Kent, United Kingdom beBee Professionals Full time £20,000 - £25,000

    We are seeking a Customer Service Advisor to provide exceptional customer service and support the store's day-to-day operations in Ashford, United Kingdom.Key Responsibilities:Greet and assist customers with product selection.Provide product knowledge and advice to customers.Operate the cash register and handle transactions.Maintain the store's visual...

  • Customer Advisor

    5 months ago


    Ashford, United Kingdom Pavers Full time

    We have a part time Customer Advisor opportunity to join our Pavers team in Bybrooke Barn, Longacres Garden Centre, Kennington on a 10 hours per week contract. You’ll need good availability as the role will include a mixture of weekend and weekday working. **What we look for in a Customer Advisor** We are looking for **friendly**, **engaging**, and...

  • Customer Advisors

    6 months ago


    Ashford, United Kingdom Pavers Full time

    We have 2 part time Customer Advisor opportunities to join our Pavers team in McArthurGlen Designer Outlet, Ashford on 12 & 8 hours per week contracts. You’ll need good availability as the roles will include a mixture of weekend and weekday working. **What we look for in a Customer Advisor** We are looking for **friendly**, **engaging**, and **positive**...


  • Ashford, Kent, United Kingdom Monday Matters Recruitment Ltd Full time

    Automotive Service Advisor RoleWe are seeking a skilled Automotive Service Advisor to join our team at Monday Matters Recruitment Ltd. As a Service Advisor, you will play a crucial role in ensuring the smooth operation of our workshop and providing exceptional customer service.Key Responsibilities:Assist customers with booking service appointments and...

  • Customer Advisors

    5 months ago


    Ashford, United Kingdom Pavers Full time

    **Are you passionate about achieving sales targets and finding just the right products for customers?** **Do you have a ‘can do’ attitude, passion for great customer service and enjoy working in a fast paced and fun environment?** **Do you want to work for a growing, profitable business with family values & green credentials, with opportunities for...

  • Customer Advisor

    6 months ago


    Ashford, United Kingdom B&Q Full time

    **About the role** **Customer Advisor** **Part time - 20 hours per week** **3 Month Fixed Term Contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **UK Notional hourly rate £11.31 per hour** **B&Q Ashford** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools...

  • Customer Advisor

    5 months ago


    Ashford, United Kingdom B&Q Full time

    **About the role** **Customer Advisor** **Part time - 20 hours per week** **Permanent Contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **UK Notional hourly rate £12.21 per hour** **B&Q Ashford 1192** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and...


  • Ashford, United Kingdom Givaudan Full time

    Discover your potential by embracing our culture of learning. Find out more about your recruitment journey with us. Customer Service Advisor - Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness and humility, we deliver food innovations, craft inspired fragrances and...


  • Ashford, United Kingdom CV-Library Full time

    Based in Ashford, Kent * £30-35k Basic Salary + Bonus * Hours: Monday to Friday 8am - 6pm * You will have a proven track record as a Service Advisor in the automotive industry Automotive Service Advisor Responsibilities: * Assist customers with booking service appointments and provide information on available...


  • Ashford, United Kingdom Just Recruitment Solutions Full time

    **Service Advisor Vacancy - Ashford - OTE £36,000+** Service Advisor - Main dealership As a Service Advisor you will be friendly and professional and will be the first point of contact for customers visiting the dealership. Your duties will include: Upselling of additional works, service plans and warranties. Opportunities for internal promotions are...


  • Ashford, United Kingdom Just Recruitment Solutions Full time

    **Service Advisor Vacancy - Ashford - OTE £39,000+** Service Advisor - Main dealership As a Service Advisor you will be friendly and professional and will be the first point of contact for customers visiting the dealership. Your duties will include: Upselling of additional works, service plans and warranties. Opportunities for internal promotions are...


  • Ashford, United Kingdom Brave Human Capital Group Ltd Full time

    **Sales and Customer Service Advisor** **Location**:Ashford **Salary**:£20,000-£24,000 **Hours**: Full Time - Monday to Friday - 9.00-5.00 **Benefits**: - Free on-site parking - Day off for your Birthday - Regular social events - Continuous opportunity for career progression and further qualifications - Supportive and friendly working...