Customer Service Call Centre Advisor

5 days ago


Ashford, United Kingdom HR GO Recruitment Full time

HR GO are looking for Customer Service call centre Advisor for a respectable client in Ashford, Kent.

As a Customer Service Call Centre Advisor you play a key role in the business, with our customers sitting at the heart of everything. You will be accountable for ensuring that every customer has a brilliant experience.

The role is a blend of servicing our inbound queries from existing customers and making outbound calls to support and engage new customers who have expressed an interest in our services.

You will receive;
- Excellent training & Structured development programmes linked to pay increases to develop your skills, over 3 levels
- Additional earning opportunity through team bonus (circa £1000 per person per year)
- Hybrid working
- New Modern offices in Ashford, close to the M20 with free parking
- A hospitality area with free coffee and snacks
- Warm and friendly working environment
- Passionate colleagues and a great team spirit
- Regular incentives
- Incremental holiday allowance
- Contributory pension and cash back health cover

Working hours are 37.5 per week; and our customers often need to get in touch with us outside of standard office hours, so you will need be available to work varying shifts within the hours of:
8:30am - 8:30pm Monday to Friday.

9.00am - 1.00pm on a Saturday.

The Customer Service Call Centre Advisor will be
- Passionate about customer service and people.
- Great listening and problem-solving skills
- Make the complicated things simple.
- Proven objective handling experience or the willingness to learn.
- Excellent written and verbal communication skills.
- Resilient and the ability to be creative with your approach to work.
- Self-motivated individual with the ability to energise others.
- Well organised and able to manage multiple activities simultaneously.
- Ability to work to targets and tight deadlines.
- Strong accuracy and attention to detail.

IF THIS IS SOMETHING YOU WOULD BE INTERESTED IN PLEASE GET IN CONTACT

**PART TIME HOURS MAY ALSO BE AVAILABLE*


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