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Reinsurance Claims Adjuster

4 months ago

London, United Kingdom Charles Taylor Full time

Job title : Reinsurance Claims Adjuster

Reports to : Head of Delegated Lead

Department : UK Claims Management

Location : 2 Minster Court, Mincing Lane, London EC3R 7BB

** To apply to this vacancy, you must live and be eligible to work in the United Kingdom. **

The Role

Charles Taylor UK Claims Management is looking to increase its team of Claims Adjusters supporting the growth of the Delegated Lead Service. We are currently recruiting Claims Adjusters with Reinsurance class experience to support our increasing client portfolio.

The UK Claims Management Delegated Lead team provides a London based delegated claims service. The scope of the service includes multiple classes of business comprising of both standard and complex claims where the client acts as a Claims Agreement Party. UK Claims Management is currently providing this service to 20 London Market Carriers and handling approximately 10,000 transactions per month, with stringent SLAs.

Key Responsibilities

• Managing and adjusting claims from first notification to settlement within pre-authorised authority limits

• Claims adjusting on behalf of current and future UK Claims Management clients

• Provision of technical support for the adjusting of various COB claims

• Ensuring each client’s claim service standards are maintained or enhanced

• Managing and enhancing client relationships

• Monitoring performance against contract SLAs and KPIs

• Delivering and presenting reports to clients on specific claims issues

• Mentoring and training less experienced members of the team

• Post adjustment peer review to ensure technical standards and requirements are adhered to

• Appointing experts and legal counsel where deemed appropriate

• Demonstrate and role model the Charles Taylor six values by ensuring a supportive environment, upholding excellence in people, focusing on partnership with clients, delivering high quality work, promoting Group-wide entrepreneurship, and having an appetite for change

Required skills

• Minimum 2 years London Market experience adjusting claims across Reinsurance COB

• Proven track record of adjusting a combination of Property, Casualty, Marine & Aviation XOL classes of business

• Experience in handling ‘Complex Claims’ in accordance with the Lloyd’s CLA

• Widespread relationships with brokers / adjusters / lawyers / attorneys as appropriate in the relevant class of business

• Able to work across multiple stringent client SLAs.

• Display excellent inter-personal and communication skills in order to interact well within team and with clients and brokers

• Able to prioritise work, have good time management skills and able to adapt to the changing demands of the role

Equal Opportunity Employer

Charles Taylor is proud to be an inclusive employer. We provide an environment of mutual respect with zero tolerance to discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex, or sexual orientation. We promote a transparent and fair recruitment and selection process, and all contribute to the successful, inclusive, and diverse culture and environment which we are proud to be a part of.

Our values define who we are, what we stand for and how we behave. They guide how we work with our colleagues and our clients, today and in the future. By living our values every day when we come to work, we deliver better results for the world of insurance. 

INTEGRITY: We do the right thing  COLLABORATION: We are one  AGILITY: We learn, evolve, and adapt  CARE: We are compassionate and human  ACCOUNTABILITY: We take ownership