Current jobs related to Tusker - Driver Resolution Manager - Watford - Watford - Lloyds Banking Group
-
Maintenance Coordinator
5 months ago
Watford, United Kingdom Tusker Full timeResponsible for the co-ordination of vehicle specific topics with drivers, vehicle repairers and other suppliers to ensure a cost effective, and customer focused experience. Key objective is the delivery of the effective cost management and an exceptional customer driver journey for Tusker’s customers - First point of resolution for vehicle related topics...
-
Maintenance Coordinator
5 months ago
Watford, United Kingdom Tusker Full timeResponsible for the co-ordination of vehicle specific topics with drivers, vehicle repairers and other suppliers to ensure a cost effective, and customer focused experience. Key objective is the delivery of the effective cost management and an exceptional customer driver journey for Tusker’s customers - First point of resolution for vehicle related topics...
-
Insurance Operations Customer Service Advisor
5 months ago
Watford, United Kingdom Tusker Full time**Responsibilities**: - Vehicle off road management of vehicles as a result of an accident to reduce vehicle downtime and hire costs - Management of the rental length including off-hire of bookings as required. - Interacting with Accident Management provider and Insurance department to monitor, review and manage ongoing and problematic cases. - Responsible...
-
New Business Representative
5 months ago
Watford, United Kingdom Tusker Full timeWorking within a small dedicated team, your role will include proactive selling of the car scheme, providing excellent pre-sale advice and building a report with the customer. Reporting to the Supervisor of the Employee Engagement team, you’ll work closely with the rest of the Employee Engagement Team and contribute to the continued growth and development...
-
Contract Administrator
5 months ago
Watford, United Kingdom Tusker Full timeTo support the Team, Customers and Drivers by carrying out accurate administrative duties, within contract agreement amendments. Key responsibilties - Responsible for amending all agreements competently - Owns any interaction through to completion, proactively chasing responses internally and externally where needed to complete a task - Take time to...
-
Tusker Order and Placing Team Leader
3 months ago
Watford, United Kingdom Lloyds Banking Group Full timeDescription JOB TITLE: Order & Placing Team Leader SALARY: £33,982 LOCATION(S): Watford HOURS : Full-time WORKING PATTERN : For the first 6 months you'll be in office for 5 days a week and then move to hybrid, which involves spending at least 3 days per week at the Watford office site. About this Opportunity The efficient and...
-
Account Development Manager
3 weeks ago
Watford, Hertfordshire, United Kingdom Lloyds Banking Group Full timeAbout this OpportunityTusker is seeking an experienced Account Manager to drive the development and growth of profitable business within existing customers. The successful candidate will be responsible for managing relationships with HR, Finance, and Marketing departments to drive marketing visibility, process improvements, and order take of both Public &...
-
Tusker Driver Excellence Representative
2 weeks ago
Watford, Hertfordshire, United Kingdom Lloyds Banking Group Full timeJob DescriptionAs a Driver Excellence Representative at Tusker, you will play a key role in supporting our drivers by delivering exceptional service through knowledge, education, and passion.The ideal candidate will take full accountability for their work and strive to exceed KPIs and SLAs through inbound and outbound interactions in the team.The role...
-
Tusker - Cloud Infrastructure Engineer - Watford
3 weeks ago
Watford, Hertfordshire, United Kingdom Lloyds Banking Group Full timeAbout this OpportunityWe are seeking a skilled Cloud Infrastructure Engineer to join our team at Tusker, a leading car leasing company. As a Cloud Infrastructure Engineer, you will play a key role in supporting and enhancing our pre-production and production web infrastructure to ensure security, resiliency, and scalability.About the RoleWork closely with...
-
Tusker Customer Support Specialist
2 weeks ago
Watford, Hertfordshire, United Kingdom Lloyds Banking Group Full timeAbout this RoleWe're seeking a skilled Customer Service Advisor to join our team at Lloyds Banking Group. As a Tusker Customer Support Specialist, you'll play a key role in delivering exceptional customer service and support to our drivers. Your primary focus will be on resolving inquiries, addressing concerns, and providing timely solutions to ensure our...
-
Customer Service Advisor
5 months ago
Watford, United Kingdom Tusker Full timeDue to continued expansion of our customer base, a new vacancy has arisen for a bright and proactive person to join the Customer Service Team. Key Responsibilities - Maintaining customer records within CRM (salesforce) and other related systems, ensuring information is updated in a clear and concise manner at every touch point - Checking lead-times for...
-
Tusker Customer Service Operator
4 months ago
Watford, United Kingdom Lloyds Banking Group Full timeDescription JOB TITLE: SOC- Order & Delivery Advisor SALARY: £29,431 LOCATION(S): Watford HOURS : Full-time WORKING PATTERN : Our work style is hybrid, which involves spending at least three days per week, or 60% of our time, at one of our office sites. During the training period, we do ask new starters to be in the office 5 days...
-
Account Development Manager
4 weeks ago
Watford, Hertfordshire, United Kingdom Lloyds Banking Group Full timeAbout this OpportunityTusker is seeking an experienced Account Manager to join our team. As an Account Manager, you will be responsible for managing the development and growth of profitable business with existing customers, driving marketing visibility, process improvements, and order take of both Public and Private Sector organizations.Key...
-
Senior Sales and Operations Manager
5 days ago
Watford, Hertfordshire, United Kingdom Interaction - Watford Full timeJob Description:We are seeking a highly skilled and experienced Senior Sales and Operations Manager to join our team at Interaction in Watford. The successful candidate will be responsible for leading the branch sales and operations teams, providing exceptional customer service, and driving business growth.
-
Tusker Account Development Manager
3 weeks ago
Watford, Hertfordshire, United Kingdom Lloyds Banking Group Full timeAbout this OpportunityTusker is seeking an experienced Account Development Manager to join our team. As an Account Development Manager, you will be responsible for managing the development and growth of profitable business to maintain opportunities within existing customers. This will involve engaging with customers within HR, Finance, and Marketing...
-
Diversity and Inclusion Manager
4 weeks ago
Watford, Hertfordshire, United Kingdom Lloyds Bank plc Full timeTusker Contact Call Centre Team Leader - WatfordLocation: Watford Croxley Green Business ParkTime Type: Full timePosted On: Recently advertisedEnd Date: Not specifiedSalary Range: £33,982 - £35,770Flexible Working Options: Flexibility in when hours are workedJob OverviewThe successful candidate will be responsible for the efficient and effective management...
-
Diversity and Inclusion Manager
4 weeks ago
Watford, Hertfordshire, United Kingdom Lloyds Bank plc Full timeTusker Contact Call Centre Team Leader - WatfordLocation: Watford Croxley Green Business ParkTime Type: Full timePosted On: Recently advertisedEnd Date: Not specifiedSalary Range: £33,982 - £35,770Flexible Working Options: Flexibility in when hours are workedJob OverviewThe successful candidate will be responsible for the efficient and effective management...
-
Tusker Account Growth Specialist
2 weeks ago
Watford, Hertfordshire, United Kingdom Lloyds Banking Group Full timeAbout This OpportunityTusker is seeking an experienced Account Development Manager to join our team. The successful candidate will be responsible for managing the growth and development of profitable business opportunities within existing customers.Key ResponsibilitiesAccount Management of Public & Private Sector organisationsTo ensure customers' Aged Debt...
-
Tusker Order and Delivery Team Leader
5 months ago
Watford, United Kingdom Lloyds Banking Group Full timeDescription JOB TITLE: SOC – Order & Delivery Team Leader SALARY: £33982 LOCATION(S): Watford HOURS : Full-time WORKING PATTERN : For the first 6 months you'll be in office for 5 days a week and then move to hybrid, which involves spending at least 3 days per week at the Watford office site. About this Opportunity The...
-
System Engineer
3 weeks ago
Watford, Hertfordshire, United Kingdom Lloyds Banking Group Full timeAbout this OpportunityWe are seeking a skilled System Engineer to join our team in Watford. As a key member of our infrastructure team, you will be responsible for designing, implementing, and maintaining our pre-production and production web infrastructure. Your focus will be on ensuring the security, resiliency, and scalability of our infrastructure to...
Tusker - Driver Resolution Manager - Watford
2 months ago
Description
JOB TITLE: Driver Resolution Manager SALARY: £29431 LOCATION(S): Watford HOURS : Full-time WORKING PATTERN : For the first 6 months you will be in office for 5 days a week and then move to hybrid, which involves spending at least three days per week at the Watford office siteAbout this Opportunity
To support and manage to resolve driver complaints or escalate to a Resolutions Manager where appropriate and ensure
About us / Why Lloyds Banking Group?
We’re on an exciting journey to transform our Group and the way we’re shaping finance for good. We’re focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you.
We’re an award winning car leasing company who have been providing company car and tax efficient car benefit schemes since 2009. We take pride in helping organisations offer their employees a car that will have less impact on our environment, supporting planet positive mobility and a brighter more sustainable future. We’re committed to driving down emissions by getting people into newer and more environmentally friendly cars. We genuinely care about the world we live in and know that our customers do too. This is why we work with each and every one to offset the carbon emitted by each salary sacrifice car put on the road through our schemes.
Our Car Benefit Scheme gives employees access to affordable, fully maintained and insured cars for a fixed monthly amount delivered through a salary sacrifice employee benefit arrangement. Offering all fuel types, prices and over 1000 cars to choose from all by leading manufacturers. Please visit for more information
What you’ll need
Provide support to the Resolution Managers to enable them to respond to drivers timely and within set SLA’s Respond to drivers who have provided feedback on Feefo Acknowledge newly submitted complaints with the driver, providing contact name and details of Resolution Manager who will be dealing with the case Complete KPI reports, monthly reports for service supplier KwikFit on NPS and CSAT scores Analyse data to determine complaint root cause and document findings To continuously improve our driver experience by analysing data from complaints and feedback To provide support to our drivers via a triage process by making outbound call to drivers who have provided negative feedback in customer satisfaction surveys or Trustpilot reviewsAnd any experience of these would be really useful
Excellent written and verbal communication skills Previous customer service experience is essential Excellent attention to detail Previous experience of dealing with complaintsAbout working for us
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.
We want our people to feel that they belong and can be their best, regardless of background, identity or culture.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.
And it’s why we especially welcome applications from under-represented groups. We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.
We also offer a wide-ranging benefits package, which includes:
• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 22 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies
If you’re excited by the thought of becoming part of our team, get in touch.
We’d love to hear from you.
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
