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ServiceNow Engagement Manager

3 months ago

Hemel Hempstead, United Kingdom Shared Services Connected Ltd Full time

Are you a ServiceNow evangelist with excellent Project Management skills?

The growing ServiceNow practice within Sopra Steria's Government and Transport sector is currently recruiting for an Engagement Manager to join the team. This opportunity would be a great fit for a seasoned Project Manager who has proven experience working within the ServiceNow Platform. Ultimately, the scope of this role is to use your expertise to develop and deploy valuable enterprise solutions to our clients in the public sector. This really is a winning opportunity to join an area of the business that is going through continued growth and investment.

We can offer great career progression opportunities, benefits which you can flex to meet your needs and training and development opportunities.

While the majority of your time will be spent working from home, this role is hybrid and there would be travel ad-hoc to our head office in Hemel Hempstead as well as various client sites.

What you'll be doing:

Responsible for the overall delivery of Professional Services engagements including the project management, financial reporting, client communication, and operational control.
Conduct planning workshops for the ServiceNow platform and applications to define and prioritize the project goals, objectives, roles, responsibilities, sprints, story backlog, task/task ownership, key breakthroughs, configuration process, test strategy, user acceptance testing, training, communications, risk management, and release to production rules of engagement.
Manage project constraints (, scope, schedule, budget) and project risks, issues, decisions, action items, and changes (, RIDAC) as needed for project success.
Architect technical implementations of IT and business processes, organize and prioritize development efforts, and collaborate with vendors and management.
Work with Business and Technology collaborators to assess current state processes and tools, define ServiceNow requirements, and develop/evolve the ServiceNow platform.

What you’ll bring:

Experience working on complex project leadership, managing financial, resourcing, communications, business, and technical aspects of IT system implementation consulting.
Expertise implementing ServiceNow processes and solutions.
Exceptional project management skills, including the ability to effectively deploy resources and manage multiple projects of diverse scopes in a cross-functional environment.
Strong understanding of ServiceNow applications and modules, understanding the business context and how to translate business and functional requirements into a sustainable ServiceNow solution.
Ability to manage platform team, handled service providers, and partners.
Ability to communicate key technical, functional, and business information.

If you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you

Employment Type: Full-time, Permanent
Location: Hemel Hempstead (Hybrid variable)
Security Clearance Level: SC
Internal Recruiter: Olly Walker
Salary: Up to £90,000
Benefits: £5,400 car allowance, 25 days annual leave with the option to buy additional days, private medical, life assurance, pension, and generous flexible benefits fund

Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improves performance and productivity. We support different ways of working and can offer a range of flexible working arrangements.