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Flagship Assistant Manager- Space NK

4 months ago

London, United Kingdom Battersea Power Station Full time
The Flagship Assistant Manager’s main responsibility is to support the Flagship Store Manager to maximise sales and profitability whilst developing and retaining a high performing team.

They must aim to deliver:
• A customer first approach
• A visually inspiring and inviting store environment
• A fully compliant store, adhering to all company processes and policies
• Assists the Store Manager to identify a focussed and commercial business plan to deliver bottom line profitability

Main Responsibilities:

Customer First
• Delivers a ‘customer first’ experience exceeding customer expectations
• Coaches their team to ensure a ‘customer first’ experience is delivered consistently
• Ensures consistent product training and knowledge to provide unbiased customer advice
• Leads the team to deliver a green mystery shop result

KPI’s
• Exceeds sales targets and delivers LFL growth along with ATV, AUS and conversion
• OMNI focus by maximizing O&P opportunities
• Exceeds the company acquisition target for N.dulge
• Assists the Flagship Store Manager in managing payroll spend within budget through effective scheduling and people planning
• Manages stock file accuracy – adheres to all stock handling policies to ensure stock accuracy and minimise stock loss

Communication
• Ensures team awareness of sales targets, ATV, AUS and conversion targets on a daily, weekly and monthly basis, focusing on their achievement
• Communicates clearly and concisely with all internal and external business partners to drive business opportunities

Team
• Assists the Flagship Store Manager by supporting recruitment and retaining diverse teams that supports our ‘customer first’ experience
• Creates an inclusive, welcoming environment for employees to thrive in
• Confidently delivers feedback and manages performance in line with Company processes
• Support recruitment and retention of diverse teams that supports our ‘customer first’ experience
• Creates an inclusive, welcoming and approachable environment for employees to thrive in
• Partners with Flagship Store Manager to confidently deliver feedback and manages performance in line with Company processes and using the NHANCE platform
• Identify key in house ambassadors/specialists to drive results in specific area’s
• Ensuring team members are efficient on all operational tasks utilising best practise and driving action lead approach vs problem driven one

Qualities :
• Ability to deliver a ‘customer first’ experience, demonstrating the leadership to coach and motivate their team
• Ability to understand and analyse commercial reports to drive business opportunities
• Ability to identify key performance behaviours and competencies within the team
• Ability to build strong working relationships with support office departments
• Strong communication skills
• Strong prioritising and organisational skills
• Leads by example
• Values honesty and integrity in working relationships
• Ability to manage change
• Flexibility to meet rapidly changing priorities and deadlines
• Ability to delegate tasks and follow up effectively to ensure completion

Qualities:
• Ability to deliver a ‘customer first’ experience, demonstrating the leadership to coach and motivate their team
• Ability to understand and analyse commercial reports to drive business opportunities
• Ability to identify key performance behaviours and competencies within the team
• Ability to build strong working relationships with support office departments
• Strong communication skills
• Strong prioritising and organisational skills
• Leads by example
• Values honesty and integrity in working relationships
• Ability to manage change
• Flexibility to meet rapidly changing priorities and deadlines
• Ability to delegate tasks and follow up effectively to ensure completion

37.5 HOURS