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Bracknell, Bracknell Forest, United Kingdom NEC Full timeJob Title: Council Tax/Business Rates Support ConsultantAbout the Role:We are seeking a highly skilled and experienced Council Tax/Business Rates Support Consultant to join our NEC Entitlements Team. As a key member of our team, you will be responsible for providing technical assistance, application support, and usage advice to our customers.Key...
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Bracknell, Bracknell Forest, United Kingdom NEC Full time{"Job Title: Council Tax/Business Rates Support ConsultantJob Summary: We are seeking a highly skilled Support Consultant with a background in Revenues and Benefits software to join our team at NEC Software Solutions.Main Responsibilities:* Provide technical assistance and application support to our customers* Demonstrate in-depth knowledge of Revenues and...
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Bracknell, Bracknell Forest, United Kingdom NEC Full timeJob DescriptionWe are seeking a highly skilled Council Tax/Business Rates Support Consultant to join our NEC Entitlements Team. As a key member of our team, you will be responsible for providing technical assistance, application support, and usage advice to our customers.Main Responsibilities:Provide technical assistance and application support to...
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Bracknell, Bracknell Forest, United Kingdom NEC Full timeJob DescriptionWe are seeking a highly skilled Council Tax/Business Rates Support Consultant to join our NEC Entitlements Team. As a key member of our team, you will be responsible for providing technical assistance, application support, and usage advice to our customers.Main Responsibilities:Provide technical assistance and application support to...
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Bracknell, Bracknell Forest, United Kingdom NEC Full timeJob Title: Council Tax/Business Rates Support SpecialistJob Summary:We are seeking a highly skilled Council Tax/Business Rates Support Specialist to join our team at NEC. As a key member of our Revenues and Benefits Software Support team, you will be responsible for providing technical assistance, application support, and usage advice to our customers.Main...
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Council Tax/Business Rates Support Specialist
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Bracknell, Bracknell Forest, United Kingdom NEC Full timeJob Title: Council Tax/Business Rates Support SpecialistJob Summary:We are seeking a highly skilled Council Tax/Business Rates Support Specialist to join our team at NEC. As a key member of our Revenues and Benefits Software Support team, you will be responsible for providing technical assistance, application support, and usage advice to our customers.Main...
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Council Tax/Business Rates Support Consultant
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Bracknell, United Kingdom NEC Software Solutions Full timeCompany DescriptionCome join us and make a difference in the world!Discover more at www.necsws.comJob DescriptionAre you a Council Tax or Business Rates specialist looking for a career change that utilises your current skillset. We are currently looking for a Support Consultant with a background in Revenues.You will be helping our clients resolve their...
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Council Tax/Business Rates Support Specialist
3 weeks ago
Bracknell, Bracknell Forest, United Kingdom NEC Full timeJob Title: Council Tax/Business Rates Support SpecialistJob Summary:We are seeking a highly skilled Council Tax/Business Rates Support Specialist to join our team at NEC. As a key member of our Revenues and Benefits Software Support team, you will be responsible for providing technical assistance, application support, and usage advice to our customers.Main...
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Council Tax/Business Rates Support Specialist
3 weeks ago
Bracknell, Bracknell Forest, United Kingdom NEC Full timeJob Title: Council Tax/Business Rates Support SpecialistJob Summary:We are seeking a highly skilled Council Tax/Business Rates Support Specialist to join our team at NEC. As a key member of our Revenues and Benefits Software Support team, you will be responsible for providing technical assistance, application support, and usage advice to our customers.Main...
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Council Tax/Business Rates Support Specialist
3 weeks ago
Bracknell, Bracknell Forest, United Kingdom NEC Software Solutions Full timeJob Summary:We are seeking a highly skilled and experienced Council Tax/Business Rates Support Specialist to join our team at NEC Software Solutions. As a key member of our Entitlements Team, you will play a crucial role in providing exceptional support to our customers, resolving application issues, and ensuring that our software solutions meet the highest...
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Council Tax/Business Rates Support Specialist
3 weeks ago
Bracknell, Bracknell Forest, United Kingdom NEC Software Solutions Full timeJob Summary:We are seeking a highly skilled and experienced Council Tax/Business Rates Support Specialist to join our team at NEC Software Solutions. As a key member of our Entitlements Team, you will play a crucial role in providing exceptional support to our customers, resolving application issues, and ensuring that our software solutions meet the highest...
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Council Tax
1 month ago
Bracknell, Bracknell Forest, United Kingdom NEC Software Solutions Full timeAbout NEC Software SolutionsNEC Software Solutions is a part of global technology giant NEC Corporation. Our software helps power essential public services, including ambulance dispatch, family support, train operations, missing person searches, and newborn hearing tests. We work with governments, hospitals, police forces, housing providers, and local...
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Council Tax/Business Rates Support Specialist
4 weeks ago
Bracknell, Bracknell Forest, United Kingdom NEC Full timeKey ResponsibilitiesWe are seeking a skilled professional to provide technical assistance and application support to our clients using NEC Revenues and Benefits software.Main Responsibilities:Provide expert technical support to clients, resolving incidents within contracted service level agreementsDemonstrate in-depth knowledge of application environments...
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Bracknell, Bracknell Forest, United Kingdom NEC Full timeJob DescriptionWe are seeking a highly skilled and experienced Support Consultant to join our NEC Entitlements Team. As a key member of our team, you will be responsible for providing technical assistance, application support, and usage advice to our customers.Main Responsibilities:Provide technical assistance and application support to customersDemonstrate...
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Bracknell, Bracknell Forest, United Kingdom NEC Full timeJob DescriptionWe are seeking a highly skilled and experienced Support Consultant to join our NEC Entitlements Team. As a key member of our team, you will be responsible for providing technical assistance, application support, and usage advice to our customers.Main Responsibilities:Provide technical assistance and application support to customersDemonstrate...
Council Tax/Business Rates Support Consultant
4 months ago
Are you a Council Tax or Business Rates specialist looking for a career change that utilises your current skillset. We are currently looking for a Support Consultant with a background in Revenues.
You will be helping our clients resolve their software issues and enquiries. Building relationships with clients and delivering a first class customer experience. Your role can be home based, following a training period which will be in our Bracknell office.
It is more than just a support role, and you will be liaising closely with colleagues in the development and product teams. Using your experience to improve our software and drive customer satisfaction.
You will have a background in Council Tax and or Business Rates, you might be an assessor or a system administrator looking for a new role, that will maximise your existing skills. If you have NEC Revenues and Benefits system knowledge that would be an advantage.
In return, we offer a fun, diverse workplace with great benefits, excellent training plus some extra help if you need it. We care about your wellbeing so we even provide access to confidential services that offer financial advice and legal support to name but a few.
To work as part of the NEC Entitlements Team, resolving application issues raised on the application solutions and related software components. To ensure support issues are handled using ITIL best practice service processes in an efficient and effective manner.
To provide a good level of service to our customers and ensure that complex or sensitive support issues are dealt with in an appropriate manner. To liaise closely with Product and Development teams to improve customer satisfaction.
MAIN RESPONSIBILITIES:
· Provide technical assistance, application support, usage advice and guidance to NEC customers
· Demonstrate good in depth knowledge of application environments with an ability to pick up application support issues and working towards SLA’s
· Understand the contractual commitments in place with customers and ensure incidents/problems are resolved within contracted SLA’s
· Translate customer requirements to provide workarounds and fixes to a wide range of customer problems
· Identify and develop opportunities for revenue generation through provision of additional services and solutions to customers.
Please note this role can be split 50/50, part office based in Bracknell and part home based.
Qualifications
ESSENTIAL SKILLS:
· Extensive knowledge of Revenues and Benefits software
· Good knowledge of Revenues Legislation, Council Tax and Non-Domestic Rates
· Ability to recognise and prioritise urgent calls
· Ability to manage an issue to conclusion, co-ordinating the skills of additional resources, or past experience, as required
· Experience of working for/with the Public Sector
· Good customer relationship skills
DESIREABLE SKILLS:
· ITIL v3 Foundation certificate
· Understand principles of software development within an ISO 9001 accredited environment
· SQL Knowledge
Additional Information
Employees of NEC Software Solutions are entitled to the following Company funded benefits:
- Single Private Medical Cover (with the option to select family cover at an additional cost)
- 25 days paid holiday with the option to buy/sell up to 5 days
- 4 x basic salary life assurance cover
- A Group Pension Plan with fantastic employer contributions
- A selection of tax efficient flexible benefits to suit your individual needs
Who We Are:
We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.
Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services.
We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference.
We’d love your help. And we’ll support you all the way
