Customer Service Rep

2 months ago

Milton Keynes, United Kingdom Sensient Technologies Full time

At Sensient, we manufacture the flavour solutions for your favourite food and beverages. Can you imagine to be part of a team that prides itself to bring life to the products we all consume every day? 

As our new Customer Service Representative, you will manage the receipt and completion of customer orders through the order fulfilment cycle, whilst providing support to interrelated functions including Purchasing, Planning, Transport & Distribution, Commercial and Site Administration.

Due to the international nature of this role, we ask you to be business fluent in English and one other Western-European language, preferably German.

This is a fulltime, on-site role at our European Flavors & Extracts headquarters in Milton Keynes, UK.

What you’ll do: 

Your customer portfolio will consist of customers in the UK and across Europe, for whom you will source and provide information, manage enquiries and resolve queries. Some examples of these include receiving / verifying accuracy and entering customer orders, liaising with Planning and confirm delivery dates with customers. Most of the customer contacts are online and by phone, but you may be asked to travel across Europe occasionally to visit customers face-to-face To support your activities, you will generate reports for management meetings You love to be measured for your results? In this role you will take ownership of your orders, manifest transport collections and champion your OTIF completion Your aim is to reduce transport incidents. If these happen, you take ownership of resolving these timely and to the satisfaction of your customers

What you’ll bring:

To be successful in this role, we expect you to be an experienced Customer Service, Planning or Supply Chain professional with at least a secondary education. Your work experience and positive personality will be key in the selection process This is a true opportunity to work in a fantastic team that is driven by collective efforts and team spirit. You can show us that you are a self-starter, who loves to work in a team environment and build long-lasting relationships with your customers, colleagues and stakeholders Since your tasks include shipping and transportation of our goods to the European mainland, we are keen to talk about your post-Brexit export experience For documentation and reporting tasks we ask you to be numerate and have solid working knowledge of the Microsoft Office package

What you’ll get:

An excellent salary, benefit offering and development opportunities  A thorough and effective training experience during onboarding and beyond Your manager is known for empowering his team to make decisions, which reflects in a remarkable team spirit

About Sensient Flavors: 

Sensient Flavors offers innovative, global taste solutions and specialized flavor delivery systems that help bring life to your food and beverage products. Our leading-edge technologies reflect our core philosophies to be dynamic and innovative and to add value to your applications.

Equal Opportunity Employer

#LI-LA1

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