Admin Team Leader and Patient Navigator

1 month ago

Kendal, United Kingdom University Hospitals of Morecambe Bay NHS Trust Full time

Job summary

The Community Respiratory Service provides a number of services across Morecambe Bay, including (but not limited to) pulmonary rehabilitation, respiratory physiotherapy clinics, a domiciliary service and home oxygen.

A small team of administrative colleagues support the day to day running of these services, along with our MDT clinical colleagues.

We are looking to recruit a Lead administrator and Patient Navigator to our service, to provide oversight, leadership, management and service improvement to the administrative and patient flow functions of our service.

Job share (within scope of role and hours) is possible

The successful candidate(s) will have extensive administrative experience and excellent people skills, with a passion for supporting effective and timely patient care and continuous service improvement.

Ideally, the successful candidate(s) will come from an NHS background, with a working knowledge of UHMBT Community Services and NHS IT, procurement and electronic patient record systems.

The successful candidates will have proven line management and people development skills and experience, and can articulate key areas for improvement to support improve patient flow and experience within our services.

Main duties of the job

This list is not an exhaustive, please see job description for further details:

Provide oversight of all service administrative functions Provide leadership and line management to the administrative staff within the service Support the service lead/manager with finance, business, performance and quality data /functions Work with service lead clinicians and service users to lead on improved patient access, flow and experience through the Pulmonary Rehabilitation , domiciliary and clinic services Provide support to the Pulmonary Rehabilitation Service Accreditation Scheme [arranging meetings, minuting meetings, collating evidence for the accreditation process] Provide senior administrative support to the Morecambe Bay Respiratory Network as required

About us

We operatefrom three main hospitals-Furness General Hospital (FGH) in Barrow, the Royal Lancaster Infirmary (RLI), and Westmorland General Hospital (WGH) in Kendal, as well as a number of community healthcare premises including Millom Hospital and GP Practice, Queen Victoria Hospital in Morecambe, andUlverstonCommunity Health Centre.

FGH and the RLI have a range of General Hospital services, with full Emergency Departments, Critical/Coronary Care units and various Consultant-led services.

WGH provides a range of General Hospital services, together with an Urgent Treatment Centre, that can help with a range of non-life threatening conditions such as broken bones and minor illnesses.

All three main hospitals provide a range of planned care including outpatients, diagnostics, therapies,daycase and inpatient surgery. In addition, a range of local outreach services and diagnostics are provided from community facilities across Morecambe Bay.

Job description

Job responsibilities

Please see job description

We would encourage interested candidates to contact us to discus the role and our service further.

Person Specification

Experience

Essential

Experience of a wide range of secretarial duties [inc. diary management, typing letters, dealing with phone queries] Experience of using MS office systems Experience of overseeing a small team of staff Word processing and audio typing knowledge of medical terminology

Desirable

Previous experience as a secretary in a medical setting Experience using a patient database Experience using spreadsheets and databases Experience of digital dictation

Skills, ability and knowledge

Essential

Knowledge of data protection and confidentiality Evidence of good clear communication, tact and diplomacy when speaking to patients Demonstrates high levels of motivation Proficient in the English Language

Qualifications

Essential

NVQ3 in Business Administration or equivalent, or relevant experience ECDL or recognised typing qualification or relevant experience GCSE English and Maths (or equivalent)

Desirable

Shorthand

Personal Qualities

Essential

Demonstrates a commitment to team working Co-operative, flexible, enthusiastic, approachable and friendly Excellent communication skills Ability to travel across Bay Evidence of continuing to update knowledge and personal development Demonstrates a willingness to change as role evolves

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