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Care Navigator
4 months ago
We are looking for people with natural customer service skills and the ability to understand and respond to individual patient needs, ensuring that our patients are looked after at all times. Experience within a similar role is desirable however full training will be given.
The following are the core responsibilities of the Care Navigator. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.
- Provide a professional first line response to all callers, whether in person, by telephone, or electronically
- Explain practice arrangements and formal requirements to new patients and those seeking temporary cover ensuring procedures are completed correctly
- Receiving telephone and personal requests and enquiries from patients and ensuring sufficient information collected for triage purposes, making appointments/dealing with request as required
- Keeping up to date with changes in procedures and information affecting the post
- Ensuring that mail and specimens are ready for collection by the courier.
- Attend to any ad hoc IT issues, for example replacement of toners, printer issues etc Ensure public areas are kept clean and tidy
- Attending team meetings and practice learning sessions
- Open and close of premises procedures
Work remotely
- No
**Job Types**: Full-time, Permanent
**Salary**: £10.90 per hour
**Benefits**:
- Company pension
- Sick pay
Schedule:
- Day shift
- Monday to Friday
- Weekend availability
Work Location: In person
Application deadline: 31/03/2024