Current jobs related to Care Navigator - Kendal - The James Cochrane Practice

  • Navigator, Autism Specialist Mentor

    4 months ago

    Kendal, United Kingdom Triple A (All About Autism) Full time

    Triple A (All About Autism) is a small Penrith based charity working across Cumbria, supporting and connecting autistic adults. We operate a diverse service portfolio including the Navigator Programme, Positive Pals, post-diagnosis support, inclusion at work and Autism Awareness training delivery. **Job description**: A mentor/befriender role in which an...

  • Admin Team Leader and Patient Navigator

    4 months ago

    Kendal, United Kingdom University Hospitals of Morecambe Bay NHS Foundation Trust Full time

    The Community Respiratory Service provides a number of services across Morecambe Bay, including (but not limited to) pulmonary rehabilitation, respiratory physiotherapy clinics, a domiciliary service and home oxygen. A small team of administrative colleagues support the day to day running of these services, along with our MDT clinical colleagues. We are...

  • Patient Navigator

    4 months ago

    Kendal, United Kingdom University Hospitals of Morecambe Bay NHS Foundation Trust Full time

    A new post has been developed for Rapid Response Services Cross Bay. The role is to support all pathways aligned to rapid responseto support the ever expanding Multi Disciplinary Rapid Response Teams working across the Morecambe Bay footprint to meet the 2hr Urgent Community Response mandate and avoid unnecessary hospital admissions by utilising the Virtual...

  • Senior Clinical Practitioner in Respiratory Care

    1 month ago

    Kendal, Cumbria, United Kingdom University Hospitals of Morecambe Bay NHS Trust Full time

    Position Overview The University Hospitals of Morecambe Bay NHS Trust is excited to announce an opportunity for a Senior Clinical Practitioner within our Community Respiratory Service. This role is pivotal in enhancing the quality of care for individuals suffering from chronic respiratory conditions. The successful candidate will engage in innovative service...

  • Patient Navigator Virtual Wards and Rapid Response

    3 months ago

    Kendal, United Kingdom University Hospitals of Morecambe Bay NHS Foundation Trust Full time

    A new post has been developed for Virtual Ward and Rapid Response Services Cross Bay. The role is to support with data collection and admin tasks to support the ever expanding Multi Disciplinary Rapid Response Teams working across the Morecambe Bay footprint to meet the 2hr Urgent Community Response mandate and avoid unnecessary hospital admissions by...

  • Care Navigator

    5 months ago

    Kendal, United Kingdom The James Cochrane Practice Full time

    Booking appointments Supporting the clinical team with a range of administrative tasks Answering queries Giving out test results Checking patients in on the clinical system Greeting patients and other Healthcare Professionals Promoting the collection of patient feedback Medical administration

  • Experienced Private Dentist Opportunity

    4 weeks ago

    Kendal, Cumbria, United Kingdom Rodericks Dental Partners Full time

    Private Dentist Position at Rodericks Dental Partners1 Day Per Month CommitmentCo-Funding Opportunities AvailableExcellent Private Practice ProspectsAccess to CEREC TechnologyBecome a vital part of a well-established practice that prides itself on delivering exceptional dental care. Our facility is equipped with experienced dental professionals and a...

  • Elective Surgery Assessment Nurse

    1 month ago

    Kendal, Cumbria, United Kingdom University Hospitals of Morecambe Bay NHS Trust Full time

    Position Overview An exceptional opportunity has emerged for a skilled and motivated Band 5 Staff Nurse to join a well-respected and innovative Pre-operative Assessment Service (POA). This service is dedicated to evaluating elective surgical patients to determine their suitability for anaesthesia and surgical procedures. As a Nurse Led Service, we seek a...

  • Clinical Support Worker

    3 months ago

    Kendal, United Kingdom University Hospitals of Morecambe Bay NHS Foundation Trust Full time

    The Oncology Unit is looking for a caring, compassionate and motivated person to join our close-knit team of Doctors, Nurses and support staff. Together, we have the privilege of providing treatments and support to people with cancer across North Lancashire and South Cumbria. Working in oncology can be extremely rewarding, in the knowledge that you are...

  • Transport Specialist

    1 month ago

    Kendal, Cumbria, United Kingdom Cumbria Health Full time

    Position Overview We are pleased to present an opportunity for a dedicated and proactive individual to join our driving team at Cumbria Health in Kendal. This role is essential for ensuring the efficient operation of our vehicles and facilities. Work Schedule The role will involve a structured work schedule, with hours distributed across a 12-week...

  • Support Specialist

    3 weeks ago

    Kendal, Cumbria, United Kingdom Home Group Full time

    About This RoleWe are seeking a dedicated and compassionate Support Specialist to join our team at Home Group. In this role, you will play a vital part in empowering individuals experiencing homelessness or at risk of homelessness by providing comprehensive support and guidance.Your Responsibilities:Assist clients with daily living tasks to foster...

  • Support Specialist

    1 month ago

    Kendal, Cumbria, United Kingdom Home Group Full time

    About This RoleWe are seeking a dedicated and compassionate Support Specialist to join our team at Home Group. In this role, you will play a vital part in empowering individuals experiencing homelessness or at risk of homelessness by providing comprehensive support and guidance.Your Responsibilities:Assist clients with daily living tasks to foster...

  • Head of Campaigns and Engagement

    5 days ago

    Kendal, United Kingdom Charity People Full time

    Would you love the opportunity to rejuvenate the campaigning DNA of a respected, well-established and well-resourced conservation charity? This is a newly created role, at the heart of a new organisational structure for Friends of the Lake District. The Head of Campaigns and Engagement is a vital recruit that will support the organisation to return to its...

  • Graduate (Junior Project Manager)

    2 weeks ago

    Kendal, United Kingdom Reed Talent Solutions Full time

    Who are United Utilities? We are known for keeping the taps flowing and toilets flushing throughout the North West, but we also pride ourselves on delivering excellent customer service, protecting and enhancing the environment and caring for our communities. We invest in the region to support future growth, address climate change and work in partnership to...

  • Driver - Kendal

    2 months ago

    Kendal, United Kingdom Cumbria Health Full time

    Job summary We are excited to offer the opportunity for a highly motivated and enthusiastic individual to become a Driver as part of our Cumbria Health driving team in Kendal. The role requires you to maintain the smooth running of the vehicles and the site. The position will average at hours per week across a 12 week rota. Please refer to the...

  • Bank Driver

    2 months ago

    Kendal, United Kingdom Cumbria Health Full time

    Job summary We are excited to offer the opportunity for a highly motivated and enthusiastic individual to become a Bank Driver as part of our Cumbria Health driving team in Kendal. The role requires you to maintain the smooth running of the vehicles and the site. Closing Date: 15 AUGUST 2024 Main duties of the job To provide a professional...

Care Navigator

3 months ago

Kendal, United Kingdom The James Cochrane Practice Full time

Job summary

Would you like to work in a forward thinking, happy and well organised GP Practice where you will feel part of the team, well supported, and enjoy genuine work-life balance? Due to internal promotion, we are looking for a new member for our team.

Your core responsibilities will be working front of house in the reception desk, answering our telephones dealing with appointments and queries from our patients and working through administrative tasks.

You will be required to maintain a professional and friendly manner and work well within a large team. We are looking for someone with natural customer service skills and the ability to understand and respond to individual patient needs, ensuring that our patients are always looked after. Experience within a similar role is desirable however full training will be given.

Main duties of the job

Essential Skills

Desirable Skills

Main Duties/Tasks

Excellent customer service skills

Friendly and outgoing personality

Computer literate

Empathetic and responsive to patient needs

Ability to use own initiative

Ability to think on your feet and under pressure

Discretion & Confidentiality

Previous experience in a similar role

Competent user of Microsoft Office programmes

Knowledge of/experience in a healthcare setting

Previous experience or training in Customer Service

Greeting patients and other Healthcare Professionals

Booking appointments

Giving out test results

Answering queries

Supporting the clinical team with a range of administrative tasks

Checking patients in on the clinical system

About us

The James Cochrane Practice has a long-standing reputation for excellent patient care, as the largest General Practice in the South Lakes area we have a registered list of over 17,500 patients and operate from 2 sites in Kendal. We are looking for an energetic and professional Care Navigator who is proactive and works well on their own initiative to join our busy team.

We can offer you:

Access to the competitive NHS Pension Scheme

27 days annual leave plus Bank Holidays

Access to NHS discounts with many retailers and leisure companies

Job description

Job responsibilities

Role Details

Job Title:

Care Navigator

Hours of work:

37 WTE hours per week

Primary Location:

The James Cochrane Practice, Helme Chase Surgery, Kendal, LA9 7HR

and Maude Street Surgery, Kendal, LA9 4QE

Line Manager:

Office Manager

Salary:

£ per hour

Accountable to:

Practice Operations Manager

Responsible for:

Enabling access to efficient and appropriate medical care

Commencement date:

2024

Job Summary

Main job functions (Note: In addition to these functions employees are required to carry out such other duties as may reasonably be required.)

Provide a professional first line response to all callers, whether in person, by telephone, or electronically

Ensuring all medical administration duties are performed effectively and to the required standard, meeting the objectives of the practice.

Primary Responsibilities

The following are the core responsibilities of the Care Navigator There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.

Care Navigation

Provide a professional first line response to all callers, whether in person, by telephone, or electronically

Explain practice arrangements and formal requirements to new patients and those seeking temporary cover ensuring procedures are completed correctly

Receiving telephone and personal requests and enquiries from patients and ensuring sufficient information collected for triage purposes, making appointments/dealing with request as required

Keeping up to date with changes in procedures and information affecting the post

Ensuring that mail and specimens are ready for collection by the courier.

Attend to any ad hoc IT issues, for example replacement of toners, printer issues etc Ensure public areas are kept clean and tidy

Attending team meetings and practice learning sessions

Open and close of premises procedures

Core administration responsibilities

Signpost patients to the correct service

Process personal, telephone and e-requests for appointments

Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

Initiating contact with and responding to, requests from patients, team members and external agencies

Photocopy documentation as required

Data entry of new and temporary registrations and relevant patient information as required

Input data into the patients healthcare records as necessary

Manage all queries as necessary in an efficient manner

Maintain a clean, tidy, effective working area always

Monitor and maintain the reception area and notice boards

Ensuring general office areas are kept tidy and safe in accordance with the Health and Safety and Fire policies. Reporting any defects or unsafe practices to the Practice Manager.

Support all clinical staff with general tasks as request

Completing opening and closing procedures in accordance practice policy

Partake in audit as directed by the audit lead

Answering general enquiries explaining surgery procedures, giving results to patients after the doctor has made the necessary comments, making new and follow-up appointments

Receiving and recording requests for home visits.

On a PLT day to ensure that telephone message is telling patients that we are closed for staff training. Also restoring telephone services in the morning after the PLT

Ensuring that Practice Notes, Docman and AccuRx messages and e-mails are dealt in a timely manner and efficiently.

Communicating information about any unresolved or urgent matter.

Maintaining confidentiality regarding patient issues and the affairs of the practice

Other specific duties which may be allocated to individual team members

To help achieve this you must ensure that: -

i)All enquiries, whether from patients or others, are handled in a timely, efficient, and courteous manner

ii)Scanning of documents, record keeping, and distribution of documents is undertaken efficiently, accurately, and promptly

iii)You are familiar with use of the computer and that entries on the computer are made accurately and promptly

iv)Doctors letters are typed accurately and promptly, where required

v)You know the written instructions regarding:

doctors surgery times and their booking arrangements

Practice Standing Orders for Staff

how to identify a patient who will need a doctors immediate attention whether at home or in the surgery

the various individual duties allocated to office staff

Secondary Responsibilities

Participate in training and service redesign activities

Deliver training, mentoring and guidance to other staff

To perform computer searches as required with the clinical computer system

Contribute to the achievement and maintenance of good to outstanding CQC registration status.

Person Specification Care Navigator

Qualifications

Essential

Desirable

Educated to GCSE grade A-C equivalent in Maths and English

ü

Desire to learn and develop skills within the role

ü

Evidence of continuing education / professional development

ü

IT literacy to European Computer Driving License Equivalent

ü

Experience of working in a primary care or health care setting

ü

Awareness Quality and Outcomes Framework and Quality Improvement Scheme Frameworks, indicators

ü

Aptitudes and skills

Essential

Desirable

Desire to learn and develop skills within the role

ü

Emis user skills

ü

Effective keyboard skills and good spelling

ü

Work ethic, self-starter, able to work autonomously

ü

Self-motivated, articulate, and diplomatic

ü

Effective time management (Planning & Organising)

ü

Ability to work as a part of a team and autonomously

ü

Ability to deal with members of the public in a courteous and understanding manner

Excellent interpersonal skills, able to communicate with and understand a range of stakeholders

ü

Excellent written and oral communication skills

ü

Ability to plan, manage, monitor, and deliver activities to time and agreed specification

ü

Ability to follow policy and procedure

ü

Personal Qualities

Essential

Desirable

Professional demeanour and conduct

ü

Customer service focus

ü

Promotes organisational values

ü

Polite and confident

ü

Flexible and cooperative.

Flexibility regarding rotas and working patterns

Flexibility in an environment where the workload is constantly changing and varied

ü

Ability to use own judgement, resourcefulness, and common sense in response to patients enquiries and requests

ü

Ability to work under time pressure

ü

Commitment to ongoing professional development

ü

Punctual and committed to supporting the team effort

ü

Sensitive and empathetic in distressing situations

ü

Initiative and Judgement (knowing when to ask for help)

ü

Other requirements

Essential

Desirable

Flexibility to work outside of core office hours on occasion

ü

Disclosure Barring Service (DBS) check

ü

Pre-Employment Check Clearance

ü

Ability to travel between GP practice sites

ü

Good attendance record

ü

Person Specification

Experience

Essential

Excellent customer service skills Friendly and outgoing personality Computer literate Empathetic and responsive to patient needs Ability to use own initiative Ability to think on your feet and under pressure Discretion & Confidentiality

Desirable

Previous experience in a similar role Competent user of Microsoft Office programmes Knowledge of/experience in a healthcare setting Previous experience or training in Customer Service

Qualifications

Essential

Educated to GCSE grade A-C equivalent in Maths and English Desire to learn and develop skills within the role