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Branch Operations Manager
4 months ago
Essential Functions/Responsibilities:
Branch Profit and Loss, including SG&A, NSFE and Revenue Manage, coach and support Workshop Manager to ensure successful management & efficiency of the Workshop Drive all Fleetcare opportunities within branch Branch CV analysis by customer Branch Profit and loss analysis for Fleetcare & PAYGO Provide ongoing support, training and development to branch & workshop staff Develop and deliver strategies and tactics to achieve business net income Maximise branch productivity through development and deployment of key operational measures Evaluate branch fleet status and co-ordinate with Asset Management Department to maximise profitable utilization through equipment availability and equipment redeployment Ensure branch focus on customer service and revenue generation Deliver cost & productivity savings through process improvement Support communication efforts through quarterly branch MBO reviews & branch/workshop meetings, team progress reviews and EMS Support sales team as necessary to conduct joint sales calls to identify and deliver profitability against customer Key Performance Indicators (KPIs) Manage and drive recharge profitability including, trailer re-inspections, dispute negotiation, supplier management and cycle time reductions Ensure property issues are handled proactively and are consistent with legal and environmental guidelines Accountability for EH&S inspections and lead issue closure rate to ensure 100% are closed within 30 days Drive EH&S policies and procedure adherence in branch, workshop & designated MSU’s ensuring they are kept clean and tidy & that at all times compliance of the Company’s EHS Policy is adhered to. Deliver cause and effect analysis for any accidents which may occur and implement preventative measure to ensure no further occurrences Accountability for branch delinquency and invoice query reductions Implement front office / back office roles and responsibilities To ensure work is progressed and maintained through workshops plus all staff are aware of & adhere to the Company’s servicing and inspection guidelines. Negotiate labour rates & communicate company policy with external vendors To drive vendor management to ensure quality and cost is acceptableWhilst the above outlines the main duties of the post, the list is not exhaustive and duties may need to change in the light of future developments or as directed by management and business needs.
Knowledge/Competencies /Requirements
Demonstrated Leadership skills P&L experience & able to carry out detailed analysis Understanding of all TIP branch and workshop metrics Excellent communication skills both internally & externally Motivational skills and able to energise branch and workshop Excellent communicator & strong facilitation skills Negotiation Skills IT literate Good presentation skills Ability to understand and deliver against profit and loss targets Knowledge of trailer maintenance procedures & standard times ( eg GETSMART) Detailed knowledge of all ALS applications Good people recruitment skills and development experience Enthusiastic with a strong desire to succeed plus a real commitment to driving 100% customer satisfaction. Organisational ability and be able to prioritise workloads and meet deadlines Self motivated Understanding of and ability to apply the TIP ValuesHiring Manager: John Johanson HR Manager: Julie Preston
