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Branch Operations Assistant Manager

2 months ago


Knottingley, Wakefield, United Kingdom Orb Recruitment Full time
Job Overview

ORB Recruitment presents an exceptional opportunity for individuals seeking to advance their career in management. Our client, a prominent player in the leasing and sales of fleet services, is on the lookout for an Assistant Branch Operations Manager to enhance their team.

Company Profile

Our client operates extensively across Canada and Europe, setting industry standards in service delivery.


Key Responsibilities:
  • Drive Profitable Growth: Raise work orders, ensure precise coding, review maintenance history, and validate & authorize additional work.
  • Cost Management: Oversee secondary warranty, warranty ID & management, challenge maintenance expenses, and negotiate with vendors & suppliers to ensure cost-effectiveness.
  • Rebilling Process: Accurately follow up on the rebill process, secure purchase orders, and apply customer markups.
  • Service Pricing: Ensure that service pricing aligns with agreed vendor pricing.
  • Parts Ordering: Order parts as necessary for external vendors.
  • Customer Service Excellence: Provide world-class customer service, manage reservations effectively, and minimize non-billing days.
  • Compliance Management: Schedule service events, update business applications, and manage documentation efficiently.
  • Leadership: Actively participate in team meetings and contribute to productivity and process enhancements.

Qualifications and Skills:
  • Self-motivated with relevant administrative experience and the ability to work accurately under pressure.
  • Technical Proficiency: Strong knowledge of Microsoft Office applications.
  • Negotiation Skills: Proven ability to negotiate effectively with vendors.
  • Customer Service Orientation: Deliver exceptional service with a positive and professional demeanor.
  • Product Knowledge: Understand the relationship between products and customer service levels.
  • Analytical Skills: Ability to analyze data to inform daily operations.
  • Leadership Qualities: Demonstrate enthusiasm and the ability to motivate others.

Benefits Offered:
  • Company pension plan
  • Private healthcare coverage
  • Generous holiday allowance
  • Referral program
  • Life assurance
  • And more...

Job Type: Full-time, Permanent

Compensation: Competitive salary with additional bonus scheme.