Team Leader

4 months ago

Glasgow, United Kingdom Hymans Robertson Full time

The Vacancy

Our Third Party Administration (TPA) department is a dynamic administration team with a varied portfolio of clients. They play a key part in providing our clients and members with a market-leading service on Defined Benefits (DB), Defined Contribution (DC) and CARE pension arrangements.

We currently have an exciting opportunity to join this department as a Team Leader, within our Data Journey team in our Birmingham, Edinburgh or Glasgow Office.

What will your role look like?
You will provide high quality leadership to a team that is focussed on delivering Data Journey projects such as de-risking activities, data analysis, benefit rectification, GMPe calculations and associated data cleanse activity. Primarily responsible for effective work planning and delivery by the team and making decisions on next steps for client projects and recommending fees and timescales for this work.

Though this is a varied role, your key tasks will include:

Allocating work to team members by managing capacity on a daily basis and ensures this is delivered according to the correct process and service standards. Preparing and presents project updates to clients & trustees as needed. Being responsible for preparation of fee and timescale estimates for work. Being the main point of contact for Client Managers, Administration Managers and Project Leads for the activity of the team. Making continuous improvements to service quality by identifying areas where service to members and clients could be improved, including automation of calculations. Ensuring the standard complaint procedure is followed by reporting all complaints and errors at an early stage. Escalating more complex technical queries, exceptions and errors to the Administration Manager and technical support team members. Ensuring allocated work is carried out in accordance with BU guidelines, procedures, quality standards and service standards.


To enjoy and succeed in this role, you will have:

Previous experience of day-to-day pension administration and of working on DB, DC and CARE pension arrangements. Strong commercial awareness of the UK Pensions Market, with up-to-date knowledge of relevant pension legislation, technical developments affecting pension administration and industry best practice. Experience in delivery of data projects is preferable. Experience of working in a client-focussed role in pensions administration. Strong IT skills, including working with Microsoft Office applications and experience with the use of Pensions Administration systems e.g. UPM or similar. Good understanding of Data Protection legislation, the Information Commissioner, HMRC Limits, the Pensions Regulator, rules and regulations and recent legislative changes. Exceptional communication skills, demonstrated through your ability to be clear and concise in communications with clients, members and colleagues. Experience of leading a team with a collaborative, consultative approach.

Ideally, we would be looking for candidates to hold a professional qualification such as Associate Membership to the Pension Management Institute (or be working towards this). However, we would also be open to applications from candidates who could bring a knowledge of the UK pensions market from relevant industry experience.

A more detailed list of requirements for this position is available within the role profile – which is available on request.

In addition to a competitive salary and access to our profit share scheme, we offer:

A flexible selection of employee benefits, so you can choose a package that best matches your lifestyle and needs. A collaborative and encouraging work environment where your thinking and ideas are encouraged. On site mental health and wellbeing assistance. A commitment to helping you develop both personally and professionally, with mentoring opportunities and access to our award-winning learning portal, Aspire. Regular social activities, in addition to three days paid volunteering leave each year and a day’s leave to celebrate your birthday. Hybrid working so you can enjoy the positive wellbeing of working from home as well as the benefits of meeting colleagues in our sociable, modern office environments.

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