Team Leader

3 weeks ago

Glasgow, United Kingdom TK Maxx Full time

From designers straight off the runway to statement jewellery, we have an ever-changing product range that means the whole store experience is less about shopping, and more about the thrill of the find. It’s about the exciting surprises that make the everyday a little more fun and it’s the same working here. Our work environment is ever-evolving - and always inspiring. Because every day is a new opportunity to Discover Different.

Team Leader role
- 37.5 hours weekly contract with a balanced rota of early/late and weekend work. The role salary is Circa 26K + Company Benefits.

**Job Summary**:
To support in the day-to-day running of the store and the execution and delivery of KPIs. To
work alongside and lead Associates, supporting and coaching them to achieve the required
standards on a daily basis. To lead key activities within the store, ensuring adherence to Best

**Standard Practice principles in the following areas**:
/ Cashiering, Customer Service and Queue Management
/ Receiving, Processing and Flow
/ Maintenance, Merchandising, IBI and Markdown Management
/ Duty Manager responsibilities

**Key areas of accountability**:
Delivers Results
/ Lead and coach Associates to execute all activities to the required standards
/ Ensure that the processing room is set-up as per BSP and stock is 100% floor-ready
before flowing
/ Support the management of payroll and scheduling activities when required
/ Promote ‘choice and change’ by prioritising new products on features
/ Support the AM in ensuring that shrinkage is controlled and kept to a minimum
/ Support the AM in ensuring sales floor / visual presentation standards are consistently
delivered in-line with Best Standard Practice
Develop Our People
/ Support the AM in the recruitment, training and validation of Associates
/ Demonstrate and role model own personal development
/ Demonstrate and role model the Leadership Competencies and Cultural Factors
/ Support the AM with Associate performance, development and absence management
Our Culture
/ Champion ‘Our Store Our Home’ and Store Fund
/ Support Company Charity campaigns
/ Champion the Off-Price business model and educate the team in the effective delivery of
the model
TEAM LEADER 2
Customer Service
/ Lead and support Associates to deliver great service to our customers and deal with
queries positively
/ Ensure that the front-line is set-up / re-set as per Best Standard Practice
/ Manage queues efficiently and ensure idle time is used effectively
/ Manage the Service Support Associate to ensure merchandise is cleared regularly and
re-processed promptly
/ Lead the Home delivery process (Home delivery stores only)
/ Ensure omni-channel processes are delivered in-line with Best Standard Practice
/ Coach Associates to deliver and promote customer loyalty
General
/ Uphold day-to-day Health and Safety standards
/ Adhere to Best Standard Practice and business compliance levels
/ Carry out Duty Management / supervisory responsibilities as required

**Key Performance Measures**:
/ Customer Service scores
/ Customer Loyalty results
/ Sales targets
/ Operational Shrink compliance
/ Damage compliance
/ Markdown compliance
/ Operational compliance
/ Door to Floor compliance
/ Leadership Competencies and Cultural Factors
/ Our Store Our Home
/ Corporate Social Responsibilities
Although each Team Leader may be allocated a specialty, the expectation is that Team
Leaders will work together to achieve the above, covering each role as required

We care about our culture, but we also prioritise the important things like competitive salaries, solid benefits and plenty of room to grow in your role. It’s our way of empowering you to make your career here.

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