Online Travel Support

3 weeks ago

East Kilbride, United Kingdom Clarity Travel Full time





Overview and what we offer

  • Monday - Friday 37.5hrs  
  • East Kilbride - office based
  • Paid day off for your birthday
  • Refer a friend for £1000 bonus which is unlimited
  • Extra earning potential with Incentive Scheme
  • Generous holiday entitlement
  • Staff Awards
  • Hotel and airline discounts
  • Discounts on sporting events and tickets
  • Exclusive discounts for mobile phone providers, designers, retailers, days out, gym memberships and much more
  • Employee Assistance Programme 
  • OUR COMPANY CULTURE IS..... Bright, Energetic, Fast Paced and Rewarding, where we PROVIDE you with the opportunity for that brighter FUTURE
  • At Clarity we not only listen, we adapt and we deliver


Who are we? 

Clarity Business Travel
 A top 10 UK-based Travel Management Company which is part of The Portman Travel Group click here to view our LinkedIn Careers Page
and includes Brighter Event, Elegant Resorts, If Only and Destination Sports Group

With over 60 years’ experience, we are backed by the brightest people, and industry leading technology.
As the business travel experts, we combine state-of-the-art automation with exceptional customer service delivering customer satisfaction scores of over 98%. Our attention to detail and duty of care is unrivalled and allows Clarity to provide successful travel programmes in several key sectors including Energy and Marine, Sports & Recreation, Construction and Government.


Clarity promotes a sustainable approach to business travel and by 2030 will be carbon neutral. 

We know this has become really important to the people who work with us and you as a candidate, you can read more here on how CLICK HERE to see how we’ll get there,


Purpose of the role overviewTo deliver exceptional customer service and offer expert and knowledgeable training and troubleshooting advice to Clarity Customers using our supported Online Booking Tools, along with after sales fulfilment. This role is full time office based in our East Kilbride office with no option for hybrid working. 


Accountabilities• Answering incoming calls, emails and Live chat customer interactions within agreed service levels whilst delivering exceptional customer service at all times
• Use resources and customer questioning skills to identify opportunities to enable the client to achieve ‘self-service’ with the Online Booking Tools.
• After Sales actions from adding ancillaries to flights to handling travel changes and cancellations.
• Quality Control ensuring the Bookings full completion.


Main deliverables• High levels of customer satisfaction. Low levels of customer complaints
• Resolution of queries within agreed SLA’s
• Positive feedback from clients regarding support monitored by the satisfaction surveys
• Achieve personal target.
• Client Online retention
• Environmental & energy business targets met
Skills required
• Strong communication skills – friendly, confident manner with all levels
• Can work effectively communicating with customers via phone, email and live chat while maintaining focus on key business goals.
• Meticulous attention to detail is required for this role along with the need to multi-task.
• A flexible approach to your work and support the team as needed.Proven experience working in a fast paced, targeted environment would be desirable

Essential

  • Computer literate with experience of Microsoft office.
  • Excellent attention to detail, accuracy, and the ability to follow instructions.
  • The ability to work within a team environment to achieve team/department objectives
  • Ability to work under pressure and to tight deadline
  • Excellent verbal and written communication skills
  • Very high attention to detail and organisational skills
  • Excellent knowledge of Word and Excel – creating and maintaining document

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