Events and Groups Travel Consultant

7 months ago

East Kilbride, United Kingdom Clarity Travel Full time

**Overview and what we offer**
- Monday - Friday 37.5hrs
- Refer a friend for £1000 bonus which is unlimited
- Extra earning potential with Incentive Scheme
- Generous holiday entitlement
- Staff Awards
- Hotel and airline discounts
- Discounts on sporting events and tickets
- Exclusive discounts for mobile phone providers, designers, retailers, days out, gym memberships and much more
- Employee Assistance Programme
- ** OUR COMPANY CULTURE IS..... Bright, Energetic, Fast Paced and Rewarding, where we PROVIDE you with the opportunity for that brighter FUTURE**:

- At Clarity we not only listen, we adapt and we deliver

**Who are we?**

**Clarity Business Travel**
A top 10 UK-based Travel Management Company which is part of **The Portman Travel Group** and includes **Brighter Event**, **Elegant Resorts**, **If Only** and **Destination Sports Group**

**Purpose of the role overview**
- Based in our East Kilbride office this role is to offer first line support to our clients wishing to book meetings, conferences & group arrangements for a variety of events throughout the world, assisting with all travel requirements and always providing excellent customer service. The role is to work on an array of client accounts in a variety of industry sectors.

**Accountabilities**
- Process all group flight reservations, amendments and cancellations as requested by the client in a timely and accurate manner and in accordance with the company standards.
- Process all events & conference enquiries around the world.
- Offer a variety of flight options, explaining fare rules Booking flights for groups of passengers and groups of individual passengers.
- Offer a variety of flight options, explaining fare rules Booking flights for groups of passengers and groups of individual passengers.
- Convert general enquiries into actual bookings utilising all the tools and technology available.
- Maintain and Develop relationships with key clients.
- Accurately process data and issue invoices to ensure compliance with ISO standards.
- Ensure all communication both written and verbal is professional, accurate and conducted in a timely manner
- Take ownership and responsibility for all client queries handled until successfully concluded.

**Main deliverables**
- Ensure the highest level of customer service is offered to internal and external customers at all times.
- Take ownership of complex customer enquiries received in writing or over the telephone.
- Responsible for delivering the most cost-effective solutions to remain competitive.
- Build relationships ensuring the efficient processing of all bookings and queries received.
- Confirm the reservations as required and ensuring the booking process goes smoothly.
- Utilise account management skills in order to retain and grow business.
- Ensure that full support is given to the key preferred suppliers.
- Log and deal with customer complaints and reduce future issues, escalating where necessary.

**Essential**
- Previous experience booking Group flights, and coordinating group bookings would be advantageous
- Excellent Worldwide travel knowledge
- Proficient in using travel booking systems, including use of a GDS
- Computer literate with experience of Microsoft office
- Accuracy and ability to follow complex instructions
- Exceptional communication skills both verbal and written
- Ability to think logically and consider all relevant aspects with strong analytical skills
- Flexible and able to prioritise tasks in line with business objectives.

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