Client Travel Support Agent

1 month ago

East Kilbride, United Kingdom Clarity Travel Full time

**Overview and what we offer**
- Monday - Friday 37.5hrs
- East Kilbride - office based
- Paid day off for your birthday
- Refer a friend for £1000 bonus which is unlimited
- Extra earning potential with Incentive Scheme
- Generous holiday entitlement
- Staff Awards
- Hotel and airline discounts
- Discounts on sporting events and tickets
- Exclusive discounts for mobile phone providers, designers, retailers, days out, gym memberships and much more
- Employee Assistance Programme
- ** OUR COMPANY CULTURE IS..... Bright, Energetic, Fast Paced and Rewarding, where we PROVIDE you with the opportunity for that brighter FUTURE**:

- At Clarity we not only listen, we adapt and we deliver

**Who are we?**

**Clarity Business Travel**
A top 10 UK-based Travel Management Company which is part of **The Portman Travel Group click here to view our** **LinkedIn Careers Page**
and includes **Brighter Event**, **Elegant Resorts**, **If Only** and **Destination Sports Group**

With over 60 years’ experience, we are backed by the brightest people, and industry leading technology.
As the business travel experts, we combine state-of-the-art automation with exceptional customer service delivering customer satisfaction scores of over 98%. Our attention to detail and duty of care is unrivalled and allows Clarity to provide successful travel programmes in several key sectors including Energy and Marine, Sports & Recreation, Construction and Government.

**Clarity promotes a sustainable approach to business travel and by 2030 will be carbon neutral.**

**Purpose of the role overview**
- To deliver exceptional customer service and offer expert and knowledgeable training and troubleshooting advice to Clarity Customers using our supported Online Booking Tools, along with after sales fulfilment. This role is full time office based in our East Kilbride office with no option for hybrid working.

**Accountabilities**
- Use resources and customer questioning skills to identify opportunities to enable the client to achieve ‘self-service’ with the Online Booking Tools.
- After Sales actions from adding ancillaries to flights to handling travel changes and cancellations.
- Quality Control ensuring the Bookings full completion.

**Main deliverables**
- High levels of customer satisfaction. Low levels of customer complaints
- Resolution of queries within agreed SLA’s
- Positive feedback from clients regarding support monitored by the satisfaction surveys
- Achieve personal target.
- Client Online retention
- Environmental & energy business targets met

**Skills required**
- Strong communication skills - friendly, confident manner with all levels
- Meticulous attention to detail is required for this role along with the need to multi-task.
- A flexible approach to your work and support the team as needed.

**Proven experience working in a fast paced, targeted environment would be desirable**

**Essential**
- Computer literate with experience of Microsoft office.
- Excellent attention to detail, accuracy, and the ability to follow instructions.
- The ability to work within a team environment to achieve team/department objectives
- Ability to work under pressure and to tight deadline
- Excellent verbal and written communication skills
- Very high attention to detail and organisational skills
- Excellent knowledge of Word and Excel - creating and maintaining document

  • Business Travel Consultant

    5 months ago

    East Kilbride, United Kingdom Clarity Travel Full time

    **Overview and what we offer** - Salary Competitive - Mon - Friday 37.5hrs - Location - Refer a friend for £1000 bonus which is unlimited! - Generous holiday entitlement - Day off for your birthday - Staff Awards - Hotel and airline discounts - Employee Assistance Programme - ** OUR COMPANY CULTURE IS..... Bright, Energetic, Fast Paced and Rewarding, where...

  • Travel Consultant

    5 months ago

    East Kilbride, United Kingdom Barrhead Travel Full time

    **Homeworking Travel Consultant Roles** Full-time and Part-time opportunities Join our team of Travel Experts and use your knowledge to find the right holiday for our customers. Our market leading technology offers a huge range of tailor-made holidays for our customers. With the full support of experienced customer service and back-office admin teams,...

  • Events and Groups Travel Consultant

    5 months ago

    East Kilbride, United Kingdom Clarity Travel Full time

    **Overview and what we offer** - Monday - Friday 37.5hrs - East Kilbride - Office based - Refer a friend for £1000 bonus which is unlimited! - Extra earning potential with Incentive Scheme - Generous holiday entitlement - Paid day off for your birthday - Staff Awards - Hotel and airline discounts - Discounts on sporting events and tickets - Exclusive...

  • Events and Groups Travel Consultant

    5 months ago

    East Kilbride, United Kingdom Clarity Travel Full time

    **Overview and what we offer** - Monday - Friday 37.5hrs - Refer a friend for £1000 bonus which is unlimited! - Extra earning potential with Incentive Scheme - Generous holiday entitlement - Staff Awards - Hotel and airline discounts - Discounts on sporting events and tickets - Exclusive discounts for mobile phone providers, designers, retailers, days out,...

  • Boutique Travel Consultant

    5 months ago

    East London, United Kingdom Platinum Travel Recruitment Ltd Full time

    Our client is an award winning elite travel company that offers bespoke travel across the globe to the discerning traveller. Due to remarkable growth in luxury travel we are now seeking an experienced **Boutique Travel Consultant** to join its fun and friendly team, based in an effluent part of London. From a helicopter across Iceland to trekking the slopes...

  • Travel Consultant

    6 months ago

    East Kilbride, United Kingdom Barrhead Travel Full time

    Barrhead Travel is on the hunt for experienced Travel Consultants to join our incredible sales team. We’re expanding across the UK and looking for passionate, well-travelled travel experts to join us! The role is fast paced, rewarding and incredibly diverse. Our dedicated Training Academy offers support for every single member of our team -so, we’ll be...

  • Business Travel Consultant East Kilbride

    6 months ago

    East Kilbride, United Kingdom Clarity Travel Full time

    **Business Travel Consultant** **Overview and what we offer** - Monday - Friday 37.5hrs - East Kilbride - Office Based - Paid day off for your birthday! - Refer a friend for £1000 bonus which is unlimited! - Extra earning potential with Incentive Scheme - Generous holiday entitlement - Staff Awards - Hotel and airline discounts - Discounts on sporting...

  • Business Travel Consultant East Kilbride

    5 months ago

    East Kilbride, United Kingdom Clarity Travel Full time

    **Business Travel Consultant** **Overview and what we offer** - Monday - Friday 37.5hrs - Paid day off for your birthday! - Refer a friend for £1000 bonus which is unlimited! - Extra earning potential with Incentive Scheme - Generous holiday entitlement - Staff Awards - Hotel and airline discounts - Discounts on sporting events and tickets - Exclusive...

  • Business Travel Consultant East Kilbride

    6 months ago

    East Kilbride, United Kingdom Clarity Travel Full time

    **Business Travel Consultant** **Overview and what we offer** - Monday - Friday 37.5hrs - East Kilbride office based - Refer a friend for £1000 bonus which is unlimited! - Extra earning potential with Incentive Scheme - Generous holiday entitlement - Staff Awards - Hotel and airline discounts - Discounts on sporting events and tickets - Exclusive discounts...

  • Business Travel Consultant East Kilbride

    5 months ago

    East Kilbride, United Kingdom Clarity Travel Full time

    **Business Travel Consultant** **Overview and what we offer** - Monday - Friday 37.5hrs - Refer a friend for £1000 bonus which is unlimited! - Extra earning potential with Incentive Scheme - Generous holiday entitlement - Staff Awards - Hotel and airline discounts - Discounts on sporting events and tickets - Exclusive discounts for mobile phone providers,...

  • Meeting and Events Consultant Group Travel

    5 months ago

    East Kilbride, United Kingdom Clarity Travel Full time

    **Overview and what we offer** - Refer a friend for £1000 bonus which is unlimited! - Extra earning potential with Incentive Scheme - Generous holiday entitlement - Staff Awards - Hotel and airline discounts - Discounts on sporting events and tickets - Exclusive discounts for mobile phone providers, designers, retailers, days out, gym memberships and much...

  • Customer Support Agent

    7 months ago

    East Kilbride, United Kingdom Air Charter Scotland Ltd Full time

    Air Charter Scotland Europe Ltd is recruiting a full-time Customer Support Agent to join our Team in Malta. The role is to provide support within the Operations and Client Services Department and assist our customer relations through coordinating with aircraft owner’s, PAs, and clients’ enquiries with the operations team and other ground-based teams to...

  • Business Travel Consultant

    3 weeks ago

    East Midlands, United Kingdom Clarity Travel Full time

    At Clarity Business Travel, we're seeking a dedicated Business Travel Consultant to join our team of industry experts. As a Business Travel Consultant, you'll play a critical role in handling high-volume client interactions, consistently aiming to surpass our established service goals.You'll be responsible for booking and managing complex travel itineraries,...

  • Travel Sales Consultant

    3 weeks ago

    East London, United Kingdom FCM Travel Full time

    Unlock Your Potential in Travel SalesAre you passionate about travel and customer service? Do you have a knack for sales and a love for exploring new destinations? As a Sales Travel Consultant at FCM Travel, you'll have the opportunity to turn your passion into a rewarding career.About the RoleWe're seeking a highly motivated and organized individual to join...

  • Travel Sales Expert

    4 weeks ago

    East London, United Kingdom FCM Travel Full time

    Unlock Your Potential in Travel SalesAre you passionate about travel and customer service? Do you have a knack for sales and a love for exploring new destinations? As a Travel Sales Expert at Flight Centre, you'll have the opportunity to turn your passion into a rewarding career.About the RoleWe're seeking a highly motivated and customer-focused individual...

  • Senior Travel Consultant

    2 weeks ago

    East Liverpool, Ohio, United Kingdom C&M Travel Recruitment Full time

    Business Travel Consultant RoleWe are seeking an experienced Business Travel Consultant to join our team. As a Business Travel Consultant, you will be responsible for providing exceptional service to clients, organizing and confirming travel itineraries, and processing all travel documentation.Key Responsibilities:Manage client enquiries and ensure timely...

  • Senior Estate Agent

    5 months ago

    East Kilbride, United Kingdom Connells Group Full time

    Uncapped Commission - Career Progression - Competitive Salary _ We’re looking for a highly motivated **Sales Valuer/Lister **to complement our fantastic residential sales team in **East Kilbride**_._ **What’s in it for you as our Sales Valuer/Lister?** - Industry leading **training and development**: - **Support to gain your Level 3 qualification in...

  • Estate Agent

    5 months ago

    East Kilbride, United Kingdom Slater Hogg & Howison Full time

    Estate Agent Uncapped Commission, Career Progression We’re looking for a highly motivated Sales Consultant to complement our fantastic residential sales team in East Kilbride . Why join us as a Sales Consultant? Industry leading training and development Demonstrable career ladder Supportive and rewarding environment Compete for...

  • Venue Sourcing Specialist

    3 weeks ago

    East Kilbride, South Lanarkshire, United Kingdom Clarity Travel Full time

    Job Title: Venue Sourcing SpecialistAbout the RoleClarity Travel is seeking a skilled Venue Sourcing Specialist to join their team. As a Venue Sourcing Specialist, you will be responsible for finding and securing venues for corporate meetings, conferences, and events.Key ResponsibilitiesUnderstand client requirements for business meetings and...

  • Travel Sales Expert

    2 weeks ago

    East London, United Kingdom FCM Travel Full time

    About the Role:As a Sales Travel Consultant at Flight Centre, you will be responsible for planning, booking, and coordinating travel experiences for our customers.Key Responsibilities:Using your travel experience to sell products and destinationsDelivering exceptional customer service in-store, over the phone, and via emailPreparing and issuing invoices,...