Trainee Online Support Consultant

4 weeks ago

East Kilbride, United Kingdom Clarity Travel Full time

**Online Travel Support Co-ordinator**
**Overview and what we offer
- East Kilbride office
- Monday - Friday 37.5hrs
- Refer a friend for £1000 bonus which is unlimited
- Extra earning potential with Incentive Scheme
- Generous holiday entitlement
- Staff Awards
- Hotel and airline discounts
- Discounts on sporting events and tickets
- Exclusive discounts for mobile phone providers, designers, retailers, days out, gym memberships and much more
- Employee Assistance inc access to free counselling
- ** OUR COMPANY CULTURE IS..... Bright, Energetic, Fast Paced and Rewarding, where we PROVIDE you with the opportunity for that brighter FUTURE**:

- At Clarity we not only listen, we adapt and we deliver

**Who we are**

Clarity is a Top 10 UK-based Travel Management Company with global reach. With over 60 years’ experience, we are backed by the brightest people, and industry leading technology.

As the business travel experts, we combine state-of-the-art automation with exceptional customer service delivering customer satisfaction scores of over 98%. Our attention to detail and duty of care is unrivalled and allows Clarity to provide successful travel programmes in several key sectors including Energy and Marine, Sports & Recreation, Construction and Government.

Clarity promotes a sustainable approach to business travel and by 2030 will be carbon neutral. With our innovative technology we can drive sustainable travel at all stages of the booking process, this meaningful information along with comprehensive data that can be drilled down to individual level, allows our clients to make informed decisions and operate a sustainable travel program that aligns with their goals. All of this and a professional membership with the Institute of Customer Service are what enable Clarity to provide a brighter approach to business travel.

At Clarity we not only listen, we adapt and we deliver

**Your new role**

Are you looking to start you career in Business Travel?

Due to an exciting year of growth we are now looking for experienced problem solvers who thrive in a fast-paced environment, and have the ability to deliver exceptional levels of customer service while supporting our clients.
- Offer support to our clients using our online travel booking system
- Ensure that any system issues are dealt with, and assist the client with any process queries or amendments required to complete their online travel bookings
- Develop an in-depth understanding of clients’ online needs and expectations and ensure that the online systems are configured in line with these requirements.
- Liaise with our system suppliers to ensure that any issues are dealt with promptly and effectively.
- Offer support and train our clients on our self-booking tools. Be able to dial into client PC’s to help guide the client through the systems.
- Deal with all Rail Ticketing and refunds for online clients, and amend or cancel any booking at the clients request

**Essential**
- Computer literate with experience of Microsoft office.
- Excellent attention to detail, accuracy, and the ability to follow instructions.
- The ability to work within a team environment to achieve team/department objectives
- Ability to work under pressure and to tight deadline
- Excellent verbal and written communication skills

**Desirable**
- Previous experience in a call centre and customer service role would be desirable

**What you’ll get in return**

Competitive salary, with incentive scheme. 23 days leave plus 8 Bank Holidays, as well as an additional day-off in December.

You'll receive an outstanding benefits package which includes Regular staff awards. Access to supplier incentives, competitions and educational as well as Life Cover, Eye Care Vouchers and Pension Scheme.

**What you need to do now**
- Computer literate with experience of Microsoft office.
- Excellent attention to detail, accuracy, and the ability to follow instructions.
- The ability to work within a team environment to achieve team/department objectives
- Ability to work under pressure and to tight deadline
- Excellent verbal and written communication skills

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