Technical Support Representative

3 days ago


Farnborough, United Kingdom ITW Construction Products (UKNordics) Full time
Job Description

We are excited to announce a great opportunity for a designer looking to take their next step on their career journey and join our team of industry-experts in providing technical & design support to our customers of our software and connector product ranges with multiple opportunities for progression within a global organisation.

The successful applicant will be a self-starter looking to significantly impact the future of our technical services offering, providing best-in-class technical support to our customers, with a view to become a leading subject matter expert in the field.

 

Responsibilities

  • Provide technical and design support to customers through our technical helpdesk.
  • Undertake roof, floor, wall and remedial works design on behalf of our customers to their specifications and requirements.
  • Undertake bespoke designs to customer requirements.
  • Liaise with key stakeholders to provide solutions to complex design, engineering, and software queries on the behalf of customers and ITW colleagues.
  • Identify and capture knowledge of multiple products from senior subject matter experts, ensuring a future pipeline of in-house expertise.
  • Contribute to engineering discussions between the Technical, R&D and Software Development departments.
  • Identify customer support trends and utilise the ITW toolbox, working with the Technical Team and other key stakeholders within the business, to further improve our technical service offering.
  • Review internal and customer software releases in keeping with our internal familiarisation processes to understand new features and provide pre-release feedback to the Software Development teams as necessary.
  • Contributing and maintaining content on our technical portal.
  • Working with key stakeholders, support the onboarding of new customers through the transition to our software, metalwork and beyond through exemplary technical and design support.

Qualifications

  • Demonstrable experience in reading technical drawings, calculations, and specifications.
  • Experience using AutoCAD or equivalent drafting package.
  • Use of either Floor, Truss or Timber frame drafting, and design software essential.
  • Experience using Microsoft Office Suite.
  • Degree in Architectural Technology, structural engineering or civil engineering preferred but not essential.
  • Experience working with timber frame systems preferred but not essential.


Additional Information

  • Positive problem-solving mindset.
  • Confident with strong communication skills.
  • Aptitude & hunger to learn.
  • Experience in reading architectural and engineering plans and information.
  • Ability to prioritise workload with an 80/20 focus.
  • Excellent organisational skills & timekeeping.
  • Ability to work both independently and as part of a dynamic team.
  • Customer-centric approach to work.
  • Prepared to travel domestically and internationally as required
  • Flexibility with working hours as required


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