Admin Coordinator

Job summary

An exciting opportunity has arisen for a Band 3 Administrator to work within the BCUHB Long Covid Service.

The successful candidate will have strong administration and organisational skills to be able to support and be an integral member of the Long COVID MDT, ensuring the efficient running of the service, along with supporting the transition into the new Community Complex Conditions service.

This role will involve communication with patients and carers, the wider MDT and other specialist services to allow the team to case manage and deliver a well coordinated pathway of care to those with Long Covid and other chronic health conditions.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Main duties of the job

The main duties of this role include processing referrals into the service in a timely manner, being first point of contact to patients, typing of clinical correspondence and providing the team with general administrative support.

The role involves being an integral member of the Long Covid administrative team , working under direction from the Lead Coordinator coordinating and administering the Long Covid pathway and processing patient correspondence.

The post holder will liaise closely with patients, clinicians and other health professionals to provide an efficient administrative service, and must demonstrate a professional and sensitive manner and maintain confidentiality at all times.

Applicants must also have a good standard of education, be flexible and adaptable and have good organisational skills. A professional telephone manner is essential to receive and respond courteously to all telephone enquiries regarding patient care.

About us

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Job description

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Person Specification

Qualifications

Essential

Educated to NVQ level 3 or equivalent NHS experience Typing RSA Stage III or equivalent qualification/experience OCR Stage 3 and Word processing or equivalent qualification/experience Knowledge/Experience of Medical Word Processing and Medical Terminology Good general education to include English and Maths

Desirable

AMSPAR Medical Secretarial Qualification NVQ in administration ECDL

Experience

Essential

Proven Administration/Secretarial Experience Computer literate and experience in using Office, Word and Excel Experience of working as part of a team Touch typing & Audio typing with high level of accuracy Knowledge of Minute taking Previous experience in a health care environment

Desirable

Experience of working in NHS setting (Primary/Secondary Care)

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