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SCL Domestic Services Manager

4 months ago

Darlington, United Kingdom CDD Services (Synchronicity Care Ltd) Full time

Job summary

Do you want a rewarding career working for an excellentservice provider, supporting essential NHS services?

An Exciting opportunity has arisen for a hard working,ethusiastic Domestic Services Manager to join our team in deliveringexceptional levels of cleanliness in line with the National Standards ofHealthcare Cleanliness 2021.

The successful applicant will have a keen eye for detail andensure that the Domestic Service delivery to County Durham and DarlingtonFoundation Trust (CDDFT) and its Partners are maintained within contractualparameters and Synchronicity Care Limited budgets.

They will effectively manage, monitor and develop theservice to the satisfaction of the SCL, CDDFT and other PFI Partners, usingstandards set by the company to ensure the consistent delivery of service, adheringto the contract specification and establishing good working relationships withstakeholders.

The Domestic Services manager will provideday-to-day leadership and operational control to ensure the service isdeveloped and maintained to exceed the staff, patient and visitors present andfuture expectations.

Main duties of the job

The post holder is responsible for the recruitment,selection, welfare and disciplinary procedures relating to staff. They will facilitate induction programmes, ongoingstaff training and development, whilst ensuring the highest standards of cleanliness,in line with the National Standards of Healthcare Cleanliness 2021 are achievedand that these standards are maintained through the development of monitoringsystems, policies, procedures, carrying out risk assessments and actionplanning.

The post holder will be responsible with the Head ofFacilities for the management of approximately 130 staff across the site forwhich they are responsible.

In addition the post holder will participate incompanywide strategic developments, taking a lead on activities and projectswhere delegated by the Head of Facilities and will be required to makeassessments, provide written reports and implement new ways of working across thesite. Such developments often impact other services, thus requiring the abilityto pro-actively manage change to working practices, manage conflict and changeprocesses.

About us

CDD Services / SCL is a wholly owned subsidiary of County Durham and Darlington NHS Foundation Trust (CDDFT) set up to deliver a range of non-clinical services The company is a separate legal body to CDDFT.

CDD Services offers its own Terms and Conditions of employment which differ to the national NHS Terms and Conditions. As an employee in the company you will benefit from:

A Competitive salary Excellent Performance Related Bonus Scheme Access to a pension scheme - National Employment Savings Trust (NEST) CDD Services will pay a 3% contribution (this is over and above the minimum contribution rate at the present time) Night Shift Working Allowances (where appropriate) Bank Holiday Working Allowances (where appropriate)

Bank work is offered on an 'as and when' basis with no guaranteed hours and will be paid on a pro-rata hourly rate for hours worked only.

Job description

Job responsibilities

Job Dimension

This role is varying in nature and the elements below are aguide to responsibilities that will be undertaken.

Managedepartments within the remit within prescribed budgetary limits

To exploitopportunities to promote SCL, building customer confidence in standardsprovided.

Responsiblefor ordering and authorising of departmental equipment and materials, keepingaccurate financial records and ensuring best value.

Reportingto and liaising with the Facilities Senior Management Team.

Providerelevant information to demonstrate achievement of Key Performance Indicators.

Compilationof monthly KPI reports and any other departmental reports as requested byFacilities Management.

Provideprofessional advice at all levels of the organisation for services within remitof post.

Ensurethat all aspects of Health & Safety and COSHH are complied with.

Ensurecorporate Facilities objectives are communicated effectively.

To lead byexample and act as an ambassador for SCL

Themonitoring and investigation of complaints as directed.

Assistwith the development and implementation of a continual review of internaldepartmental systems for monitoring of performance supervisory audits,PLACE lite audits etc.

Ensurethat statutory obligations are met, responsibilities are properly allocated andeffective management systems are in place.

Ensure thedelivery of training programmes for all grades of staff within the FacilitiesDepartment liaising with Domestic Supervisors/Team Leaders and Training Officers.

Ensure allincidents are appropriately reported using Ulysses reporting system.

Planningand organising a robust staff cover system.

To ensurethat labour and materials are controlled daily in line with the requirements ofthe service.

To undertakerisk assessments and produce method statements to minimise risk as appropriate.

Ensurecleaning quality standards are achieved and evidence of management systems keptup to date.

Overseeingall processes with focus identifying and implementing methods for improvingperformance and the effectiveness of processes, systems and practices.

Co-ordinationwith the Estates Department for the repair and routine maintenance of cleaningequipment.

Liaisingwith Procurement to seek best value suppliers of materials.

Toidentify areas of concern and have the ability to implement preventativeactions.

Engagementwith all staff.

Participate in the internal PLACE audit process ensuring relevantreports and action plans are formulated and disseminated to appropriatestakeholders

Person Specification

Experience

Essential

Working in a Facilities Management discipline at Operational level Management experience Experience of working in a re-active & pressurised environment Experience in working and achieving nationally set standards Knowledge of Health and safety & COSSH

Desirable

Experience of working in a Hospital environment

Special Skills & Knowledge

Essential

Natural & enthusiastic staff member with ability to motivate and develop staff Ability to follow clear instructions and feedback to senior staff Committed to quality customer care/delivering excellent customer service. Effective interpersonal skills Able to work with minimal supervision following set procedures. Flexible approach to work and adaptable to change Good manual dexterity, physical fitness Ability to work shifts and weekends and have flexibility to needs of the service Good timekeeping

Special Requirements

Essential

Ability to travel across sites High level of integrity, openness, honesty and reliability in handling and discussing confidential information

Qualifications

Essential

CMI Level 5 Leadership and Management or Equivalent Qualification / Experience City & Guilds 764 1 & 2 (Cleaning Science Qualification) OR Equivalent Qualification /Experience Basic Literacy Basic Numeracy Ability to use a range of Microsoft Office applications

Desirable

CMI Level 7 Leadership and Management or Equivalent Qualification / Experience