Bulk Product Executive

7 months ago

Worcestershire, United Kingdom Halfords Full time

JOB PURPOSE

You will play a pivotal role in delivering a service that customers’ come back for, aiming to support customers during bulk orders, you will be responsible for the fulfilment and quotation for all customer orders and enquires, following an introduction from the client success team.

The role will heavily focus on striving to continuously improve our service levels to the business by handling customer orders in an effective manner, problem solving and finding a suitable solution to issues whilst creating a positive working environment for all team members.

KEY RESPONSIBILITIES

Process and manage administrative duties of the Bulk Sales department.Process quotes for customers in an accurate manner and within KPIProcess orders for delivery, liaise with our HME for customer handover of bikes and ensure all orders are transacted.Process orders for invoicing via our Kryia platformKeep Sharepoint up to date on orders for all teams to view.Work closely with the Halfords for Business department to identify and fix issues before escalationCreating Moments of ‘WOW’Keeping it SimpleShowing you are knowledgeable & InformedBe an oracle of internal process to complete bulk ordersYou may be asked to help the other customers services teams in Halfords for Business

Communication

Excellent communication skills – showing empathy, listen and patiently process problems and issues from around the business Actively suggest changes to address issues Supporting several different business teams using a diverse set of applications and environments

Skills, Knowledge and Experience

Customer Services experienceKnowledge of bikes and their components Excellent communicatorBasic knowledge of Excel Comfortable using a computerAble to work on your own and within a team Be Enthusiastic & Passionate Be Open, Clear & TransparentUse personal judgement and initiative to develop solutions to challenges and obstacles.

PERSON SPECIFICATION

Keen sense of customer service, a faultlessly welcoming and helpful representative of the B2B Team, highly visible to the wider companyAbility to adhere to departmental standards and best practicesAn inquisitive problem solver with strong analytical and diagnostic skillsAbility to work calmly and give their best even if under pressureExcellent task and time management skills, with own tasks and where their work contributes to other timelines

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