Head of Operations and Development

Job Title: Head of Operations and Development (South Region)

Walsingham Support

We are looking for an energetic and dynamic leader to help transform and grow our care and support services in the South Region if you think that is you, read on...

Work with us and make a real difference to people's lives.

Walsingham Support are a charity that has been enhancing the lives of people with learning disabilities, autistic people and people with complex needs across England and Wales since 1986.

We pride ourselves on putting the people we support at the centre of everything that we do. We do this by delivering specifically tailored support for every individual we work with.

By working with Walsingham Support, you'll be supporting people live their lives to the full. Our people are committed to meeting the evolving needs of people we support and their expectations around how they live.

We reinforce the voices of all those with learning disabilities, autistic people and other complex needs to challenge the status quo, disrupt perceived limitations and influence sector-wide change.

Position Overview - Head of Operations and Development:

As the Head of Operations and Development South Region, you will play a key role in overseeing and optimising the day-to-day functioning of our supported living and residential care services in London and the surrounding area.

You will be responsible for overseeing care and support services across several local authority areas, ensuring excellent quality and full regulatory compliance, driving continuous improvement, managing significant budgets and working closely with the business development team to continue to grow the number of services we operate.

The successful candidate will bring a wealth of experience in social care, along with strong leadership skills and a passion for making a positive impact on the lives of others.

Responsibilities of this role:

Operational Leadership:

• As Head of Operations and Development, you will provide strategic leadership to the operations team, setting clear objectives and ensuring the successful execution of day-to-day activities.

• Foster a positive and collaborative work environment, promoting teamwork and effective communication among staff.

Quality Assurance:

• Implement and monitor quality assurance measures to uphold the highest standards of care.

• In your role as Head of Operations and Development you will conduct regular audits and assessments to identify areas for improvement and implement corrective actions.

Regulatory Compliance:

• Stay up to date with industry regulations and ensure that the organisation complies with all relevant laws and standards.

• Develop and implement policies and procedures to maintain compliance.

Resource Management:

• As a Head of Operations and Development you will effectively manage resources, including staff, and budgets, to ensure optimal operational efficiency.

• Collaborate with HR to recruit, train, and retain a high-performing team.

Client and Stakeholder Relations:

• Build and maintain strong relationships with the people we support, families, and external stakeholders.

• Address concerns and feedback promptly, working to enhance overall satisfaction scores.

Continuous Improvement:

• As Head of Operations and Development you will identify opportunities for process improvement and innovation to enhance service delivery.

• Implement best practices and keep abreast of industry trends to drive operational excellence.

Qualifications - Head of Operations and Development:

• Ideally Level 5 Diploma in Health and Social Care Management

• Proven experience in a leadership role within the social care industry

• Strong knowledge of regulatory requirements and compliance standards

• Excellent communication and interpersonal skills

• Demonstrated ability to lead and inspire a team

• Analytical mindset with a focus on continuous improvement

We really care about our staff and offer a wide range of benefits - Head of Operations and Development:

• 33 days annual leave including bank holidays, rising to 43 days depending on length of service.

• Pension scheme contributions.

• Employee Assistance Programme Supplied by Health Assured

• Life assurance equal to three times your salary.

• Bereavement helpline.

• Walsingham Rewards Scheme with extensive discounts on everyday items.

• Exceptional training and continuing professional development opportunities.

• Long service awards.

• Eyecare vouchers.

• Outstanding work bonus payments.

• Recommend a friend bonus of £250.

• Milage paid from your home for work travel

Working arrangements: Hybrid working: home-based but with frequent travel across services in your region.

Head of Operations and Development Salary:

Up to £58,000 per annum

Head of Operations and Development

THE BENEFITS OF WORKING FOR A CHARITY

Head of Operations and Development

Working for a charity can offer a range of unique benefits compared to working for a commercial business. If it is your first time applying for a job at a charity organisation below are some of the notable differences between us and a commercial, corporate organisation:

• Sense of Purpose: Many people find working for a charity to be more personally fulfilling because they contribute to a cause or mission that aligns with their values. The sense of purpose derived from making a positive impact on society can be a powerful motivator.

• Social Impact: Charities typically focus on addressing social issues, whether it's healthcare, education, poverty, or the environment. Working for a charity allows employees to be part of efforts to create positive social change and improve the lives of others.

• Diverse and Inclusive Environment: Charities often have a strong commitment to diversity and inclusion, reflecting the diverse communities they serve. Employees may find themselves working alongside people with varied backgrounds and perspectives.

• Skill Development: Working for a charity may provide opportunities for employees to develop a wide range of skills. With limited resources, employees often take on multiple roles and responsibilities, allowing for skill diversification and professional growth.

• Community Engagement: Charities are usually deeply connected to the communities they serve. Employees may have the chance to engage directly with beneficiaries, volunteers, and community partners, fostering a strong sense of community and interconnectedness.

• Flexibility and Passion-Driven Work: While this may not be universally true, some charities offer a more flexible work environment, recognising the passion and commitment of their employees. This can lead to increased job satisfaction and work-life balance.

• Positive Workplace Culture: Charities often foster a positive and collaborative workplace culture where employees share a common goal and work together to achieve it. This sense of camaraderie can contribute to a supportive and encouraging work environment.

• You are not making money for a board of Directors: At Walsingham, any surplus funds generated by the charity goes back into the care of the service users not pay bonuses to directors.

• Job Stability: According to Tori Utley's article for Forbes magazine in 2016, charities are less likely to take risks when expanding, so are less likely to suffer financially compared to companies that focus purely on profit. Many non-profit organisations do not have private owners, and they do not issue stock or pay dividends as rewards.

Head of Operations and Development