Repairs Administrator

Who we are

Every life is unique and so are you

At Dräger we protect, support and rescue lives day in and day out. We are interested in you if you have the desire to work for an organisation that does something more, something that is truly worth working for.

As an international leader in medical and safety technology, we develop pioneering devices, software, services and solutions that people around the world trust. Wherever Dräger products are used, it's about the most important thing: it's about life.

About the role

Primary Tasks

Create suitable service orders within SAP for all receipts into the workshop Physical processing of customer equipment. Generation of customer service order acknowledgments Preparation and supply of customer quotation Creation of customer invoice Creation of dispatch documentation Creation of 3rd party repair requisitions Ensure accuracy of repair documentation Chasing of outstanding customer orders within specified targets Monitor and maintain customer details Ensure departmental targets are achieved Provide first line technical advice for customers regarding repairs Customer communication on all repair queries regarding receipt/despatch, delays, quotations, invoicing in a timely and effective manner Arrange courier shipments when required Direct contact with 3rd party suppliers is required

Additional Tasks

Undertake personal development and training as required Assist with projects as directed Provide administrative support to Repair Centres when requested

Shared responsibilities

All employees have a responsibility:

to comply with the Integrated Management System (IMS) and minimise any impact on the environment whilst carrying out their duties. to ensure and promote safe working conditions for all employees, visitors and contractors by implementing, monitoring and complying with occupational health & safety provisions to embed our WeLEAD competencies – I build trust, I create value for the customer, I enable others, I provide direction, I embrace diversity, I deliver results

Reporting Relationships

Manager

Lead Administrator

Size of team/environment

The service administration team made up of seven people and sits within the wider Service & Repairs team consisting of 24 people.

Role Requirements

Education/Qualifications

GCSEs at grade C or above (or equivalent) in English Language & Mathematics is desirable or proven work experience

Related Experience

Desirable experience:

Proven administration and coordination skills Experience in a range of customer administration activities Working knowledge of SAP Customer service experience (communication face to face, telephone and email)

Skills, Special Competencies

Strong IT skills (Outlook, Microsoft Excel and Word), Ability to prioritise workload to ensure customer expectations are achieved Data input accuracy is essential

Dräger‘s Benefits

27 days holiday plus bank holidays, with option to purchase up to 3 additional days Flexi scheme Discounted critical illness cover, dental cover and partner life assurance Healthcare cash plan Subsidised canteen Discounted shopping & leisure vouchers Salary sacrifice car scheme Cycle to Work Gym membership discounts – up to 25% Charity Giving scheme

Dräger‘s dedication

At Dräger we have a clear vision, to be an organisation with a working environment that includes a diverse mix of talented people who want to come, stay and grow.

We ensure candidates with the required qualifications and experience will be considered for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

All are welcome to apply.

From hospitals to fire departments to industrial customers, people around the world rely on our products: cutting-edge technology that combines real engineering with the digital future. With over years of experience, passion and the bold ideas of more than 16, employees, we are committed to turning technology into ›technology for life‹.

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