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Patient Administration Care Coordinator

3 months ago


Shrewsbury, United Kingdom Shrewsbury Primary Care Network Full time

Job summary

We have an exciting opportunity for a Patient Administration Care Coordinator Medical Note Summariser to join the Shrewsbury Primary Care Network. This role will be a mixture of administration and care coordination, supporting the PCN and practices in delivering the key performance indicators of the PCN Directed Enhanced Service (DES) contract and other key network service areas.

The role will develop over time, initially ensuring that patients medical notes (when patients change practices) are summarised as efficiently as possible. The post-holder will follow protocols to ensure patients medical records are to a standard set by, and in accordance with, the "Good Practice Guidelines" published by the Department of Health. The work contributes towards embedding the PCN's care coordination and people engagement strategy through supporting teams and practices.

Main duties of the job

The main duties of the role include:

Medical Record Summarising

Follow an agreed protocol to summarise incoming patients Medical Records.

Incoming paper records

Read and process all hospital letters (discharge letters/outpatient reports, results etc) and transpose by coding any information onto the patient's clinical record. Code and "link" each "problem" appropriately as per the practice summarising protocol. Review and enrich the summary page. Review QOF (Quality and Outcome Framework) performance markers and ensure read coding captures these codes. Identify gaps or errors in medical records and rectify as appropriate, or flag these gaps, if unable to find any data. Record all allergies and sensitivities. Alert recall clerk to any potential recalls that need setting up/reviewing. Ensure that information on safeguarding children (or vulnerable adults) is appropriately flagged and identified.

Incoming electronic records - GP2GP

Match electronic record on computer. Validate all existing medical history (immunisations, problems, etc) enetered by previous practice and complete any gaps. Tidy "home" page - removing old and out of date reminders, current and past medical history. Check medication, allergies, and sensitivities in degraded GP2GP data.

Record checking and verification

Check medical records content for online record access. Report findings back to usual GP. Check medical records for patients choosing to have enhanced summary care record.

About us

Shrewsbury PCN has a collective list size of ,000 patients across Shrewsbury and surrounding areas. Our main aims are as follows:

To address out wider population health needs and health inequalities. To ensure patients have access to a larger range of professional groups to aid health issues. To support clinical decision making. To make the best use of data and technology available to us. To work together more effectively. Job description

Job responsibilities

Please find attached a full Job Description and Person Specification detailing the scope of the position.

Person Specification

Other

Essential

Meet DBS reference standards and criminal records checks Willingness to work flexible hours when required to meet work demands Access to own transport / full clean driving license Ability to travel across the locality on a regular basis

Experience

Essential

Experience of working in a role that requires a high degree of autonomy Experience of working across a variety of multidisciplinary teams Demonstrable commitment to professional and personal development

Desirable

Experience of working in Primary Care Experience of data collection or using audits to measure the impact of services

Knowledge & Skills

Essential

Strong organisational skills, including planning, prioritising, time management and record keeping Ability to work collaboratively, liaising with other stakeholders as needed for the collective benefit of patients Ability to recognise and work within limits of competence and seek advice when needed Able to prioritise own workload Computer efficient with the ability to apply effective IT systems Excellent written and verbal communication skills Excellent team working skills Able to work independently, showing initiative

Desirable

Knowledge of Primary Care and how it operates Knowledge of Primary Care Networks and the Network Contract DES specifications Able to use Clinical Information systems

Qualifications

Essential

Educated to GCSE level or equivalent

Desirable

Level 3 or equivalent in admin / business / marketing / customer service

Personal Attributes

Essential

High level of written and verbal communication skills and the ability to communicate effectively both verbally and in writing Ability to demonstrate personal accountability, resilience and work well under pressure Flexible and adaptable to team and service needs Able to work under pressure and to deadlines Flexible approach to change Reliable, punctual and confident