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Pathway Support
3 months ago
Job summary
An exciting opportunity has arisen for an enthusiastic, flexible, and motivated individual to join our CASOP administration team in a Pathway Support role on a permanent basis.
You should be educated to a good standard of English to GCSE or equivalent and have an advanced level of IT literacy with experience of using a range of IT applications.
To provide an efficient receptionist and waiting list service to the consultants and their teams working flexibly with or alongside, consultants and other Allied health professionals.
You must have read the contents of the Job Description and feel confident that you are able to fulfil the requirements.
The hours of work will be hours per week, to be worked Monday - Friday
Main duties of the job
To act as the point of contact for patients and medical staff on behalf of the consultant and his/her team ensuring that all queries are resolved with skill, sensitivity and in a courteous andprofessional manner . Admitting and discharging patients. An understanding of the 18-week RTT process and a knowledge of the Trust Patient Access Policy and an agreement to adhered to these policies according to National Trust Guidelines. Input patient information onto the various IT systems. Prepare and send out (with minimum delay) notification letters to those patients selected for outpatient appointment, notifying patients by telephone when necessary. Ensure that notes are prepared and available prior to the patient episode or admission. Responsible for preparing the notes ready for scanning . Scanning of notes and documentation Liaise effectively with wards and departments within the hospital. To escalate any urgent problems to a senior manager. Undertake necessary training as and when required by the Trust.Closing date of applications: 07 July 2024
Interview date: 18 July 2024
About us
As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together
Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.
In return we will offer:
Development opportunities, including both professional and leadership development On-going support through every step of the way from recruitment to when you join our team and beyond. A variety of other staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemesKey Facts about our Trust:
We see on average 4810 OP appointments per day. We are the 4th busiest Trauma & Orthopaedic outpatients department in England - an average of 2077 per week. An average of 1115 patients are seen in A&Es across our network every day - 3rd largest in the country. Our hospitals admit an average of 195 emergency patients daily. Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres. We are one of only 7 Trusts nationally with more than 50 operating theatres. We carry out more than 140 elective procedures each working day. Job description
Job responsibilities
Please see attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.
Following the recent update on UK immigration policy for those on a Health and Care Visa or Skilled Worker Visa, please click on the link to check your eligibility before applying for this post as we may be unable to provide sponsorshipImpacts of the changes to the UK immigration policy | NHS Employers
Person Specification
Education and Knowledge
Essential
GCSE 9-4 A-C or equivalent IT literacy
Desirable
Hospital Administration system
experience and Knowledge
Essential
At least 2 years experience in an administration role Customer Service experience Knowledge of Microsoft packages
Desirable
An understanding of the patient access policy
Skills and ability
Essential
Ability to work to deadlines Be able to work as part of a team Be able to manage your own work load
Communication
Essential
Be able to communicate effectively using written,face to face and the telephone
Values and behaviours
Essential
Be a team player