Debt Recovery Assistant

1 month ago


Widnes, United Kingdom Halton Housing Full time

Here at Halton Housing, we are looking for an experienced and proactive Debt Recovery Assistant to work across our vibrant organisation.

What You’ll Do:

  • Identify and chase low level arrears and other debt cases, at initial contact with customer
  • Take appropriate action, responding in line with current procedures implementing established recovery methods, including letters, telephone calls and serve notices of seeking possession
  • Manage impact of Universal Credit by completion of rent verification, assess financial and personal circumstances complete APA application, confirm, and monitor regular rent payments and the take up of Direct Debits
  • Identify any changes in Housing Benefit payments and take action to maintain rent payments
  • Identify any customer vulnerability or abandoned tenancy and pass to appropriate Halton Housing Team for investigation

What You’ll Need:

  • Relevant previous experience ideally with a knowledge of debt management and the processes for debt recovery process
  • A good working knowledge and/or understanding of relevant legislation and regulation in benefits, welfare reform and universal credit
  • Ability to follow defined processes and procedures in an accurate and consistent manner
  • Good customer service and communication skills (internal and external) demonstrating understanding and support whilst handling/resolving difficult situations or conflict

What You’ll Get:

  • 27 day holiday entitlement, plus bank holidays
  • Opportunity to buy or sell holidays
  • Competitive salary
  • Electric Vehicle Salary Sacrifice Scheme
  • Flexible and Hybrid working
  • Supported training and development opportunities
  • Health and Wellbeing Cash Plan
  • Competitive Pension Scheme

If you want to work in a role that makes a real impact on improving people’s lives and you know you’d be a great fit, please apply today



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