Debt Recovery Assistant

6 months ago


Widnes, United Kingdom Halton Housing Full time

Here at Halton Housing, we are looking for a Debt Recovery Assistant to join us on a 6-month fixed-term basis.

**What You’ll Do**:
Identify and be responsible for chasing low level arrears and debt cases; manage the impact of Universal Credit by completing rent verification and financial and personal circumstances assessments; identify and report customer vulnerability; and respond to ad-hoc queries around rent accounts.

**What You’ll Need**:
A good working knowledge or understanding of legislation and regulation in benefits, welfare reform and Universal Credit; excellent customer service skills while handling difficult situations; and the ability to follow processes and procedures accurately and efficiently.

**What You’ll Get**:

- 27-day holiday entitlement, plus bank holidays
- Opportunity to buy or sell holidays
- Competitive salary
- Electric Vehicle Salary Sacrifice Scheme
- Flexible and Hybrid working
- Supported training and development opportunities
- Health and Wellbeing Cash Plan
- Competitive Pension Scheme

An innovative housing provider, with customers at the heart of everything we do.

We're an award-winning housing association, with over 7,000 homes across Runcorn and Widnes in Cheshire, and now expanding geographically across the North West.

We're known for our innovative approach - strengthening our reputation as a landlord of choice in the borough and beyond.

**Tel**:0303 333 0101



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