Legal Support Assistant
4 months ago
Here at Halton Housing, we are looking for a proactive and enthusiastic Legal Support Assistant to work across our vibrant organisation.
**What You’ll Do**:
- Arrange to interview customers prior to court attendance, offer general welfare benefit and ensure all action has been taken and recorded to recover outstanding arrears
- Ensure effective communication with customers, DWP, JCP, Halton Borough Council and other statutory and voluntary agencies to maximise rent payments
- Liaise with appointed bailiffs in relation to eviction orders and attend evictions
- Collection of rent arrears from point of escalation and referral from debt recovery team with customer and external organisations
**What You’ll Need**:
- Knowledge and understanding of legal process especially within the civil courts
- Previous experience in working with others to resolve problems through negotiation, persuasion and influencing
- Working knowledge and understanding of court protocol for arrears
- Proven good customer service and communication skills, liaising with and responding to internal/external customers, users and contractors
- Ability to follow defined processes and procedures in an accurate and consistent manner
**What You’ll Get**:
- 27 day holiday entitlement, plus bank holidays
- Opportunity to buy or sell holidays
- Competitive salary
- Electric Vehicle Salary Sacrifice Scheme
- Flexible and Hybrid working
- Supported training and development opportunities
- Health and Wellbeing Cash Plan
- Competitive Pension Scheme
An innovative housing provider, with customers at the heart of everything we do.
We're an award-winning housing association, with over 7,000 homes across Runcorn and Widnes in Cheshire, and now expanding geographically across the North West.
We're known for our innovative approach - strengthening our reputation as a landlord of choice in the borough and beyond.
**Tel**:0303 333 0101
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