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Spa Manager

2 months ago

Oxford, United Kingdom The Store Oxford Full time

We are open



The Store is a new lifestyle luxury and boutique
hotel set in the heart of Oxford. Situated in the historic building of
Boswells, a renowned department store and Oxford institution, our 101-bedroom
hotel delights guests with a sense of curiosity and wonder, reflecting the rich
heritage of the building’s former life.



Our growing team is already full of dedicated and
passionate professionals working hard to see The Store bring a new and
refreshed luxury lifestyle hotel experience to the city of Oxford.



Cocooned in walnut panelled walls, our luxurious
spa is located on the lower ground floor and offers three treatment rooms a
steam room, sauna, thermal relaxation area, and gym.



Alongside treatments from world-renowned British
brand, Oskia.



Oskia take a results-driven approach to treatments,
combining bespoke anti-ageing techniques, drawing both on traditional knowledge
and modern advancements, to leave the skin, body and mind rejuvenated and
glowing.



Oskia facials, massages, body treatments, personal
training and yoga are available to guests of The Store, and the public. We have
created something special, and we are looking for a talented Spa Manager to
help us drive this forward.



Does this role appeal to you?



The Spa Manager plays a pivotal role within the
business, driving the revenue in the
Spa through effective scheduling, strong leadership and sales whilst working
alongside all other departments in the hotel.



The Spa manager
will be responsible for supporting, training and develop a highly motivated and
engaged team who deliver consistently high standards of service and operation
in all areas. 



As an
ambassador for the Spa and all things wellness, this role ensures outstanding
guest relations, driving and delivering The Stores brand
standards. Providing and maintaining the highest standard of personal
appearance and hygiene.



Our
Spa Manager will take great care in ensuring that when guests arrive at the spa
they are greeted, movements co-ordinated, and needs and requests anticipated.



Continuously seeking ways to enhance the spa
experience for our guests and implement improvements accordingly.



Recruit, train, and manage a skilled team of
spa professionals, including therapists, receptionists, and support staff.
Fostering a positive and collaborative work environment.



Ensure compliance with health and safety
regulations, maintaining a clean, hygienic, and safe environment for guests and
staff.



We’re looking for someone who is naturally
confident and highly driven, with exceptional customer service. The successful
candidate will have previous experience of working in a hotel or events venue
in a customer facing role, preferably with operational experience. This is a
varied role where no one day will be the same, a role that will require plenty
of energy and motivation and will require someone who can work across many
departments.



If this is you then step into the spotlight as Spa
Manager at The Store, Oxford



The role covers weekends and will be on a rota
basis.



These are the behaviours that we’re looking for:



Professionalism



Personable



Knowledgeable



Exceptional
Customer Service



Adaptable



Passionate
about People




  • 28 days annual leave (increasing to 33
    days after 5 years’ service) 
  • Flexible rotas 
  • Delicious and nutritious meals on duty
  • Ongoing training provided - both in house
    and external
  • Career progression and development - we
    invest in our people         
  • £35,000 per annum plus 5% on treatments
  • Discounts at the hotel for family and
    friends
  • Discount with Experience Oxfordshire –
    Perks for Partners
  • Royal Cars taxis 50% discount for our
    people (to and from work)
  • Refer a Friend Scheme 
  • 25% off spa treatments and thermal suite
    access 
  • 50% off Oskia skincare products
  • Family and Friends discount 
  • Fully equipped team canteen 
  • Hospitality Rewards; health and wellbeing
    benefits and perks for everyone (high street discount, restaurants and
    Employee Assistance) 
  • Brand pillars - we have four pillars that
    we live and breathe every day 
  • Opportunities to socialise and celebrate
    - birthdays, work anniversaries and big life moments 
  • Fundraising initiatives - we support the
    community and like to give back, in 2023 we walked for wellbeing
    supporting Hospitality Action. 
  • Go green - come and work with a company
    that are committed to creating a greener planet, by looking at how we can
    reduce our carbon footprint - we have a green team who ensure we are on
    track, come and play your part in that.      


As the hotel grows more benefits will become
available.



We’ve got 4 Brand Pillars that will also
help you thrive:



Legacy - The
Store celebrates its rich history as a beloved department store, in the heart
of Oxford, and pays tribute to the building’s past by carrying forward a legacy
of enchanting guests with a sense of delight and wonder.



Discovery -
Like its predecessor, The Store is a place of discovery, offering a myriad of
spaces to explore and uncover, from the luxurious spa to its diverse range of
dining experiences, window displays and seasonal pop-ups.



Innovation - The
Store is more than just a hotel it’s a hub of innovation and change that
constantly seeks to improve the guest experience through varying design,
evolving installations and innovative food, drink and services.



Community - As a former
pillar of the community, The Store remains committed to supporting and engaging
with the local community through various initiatives and events that bring
people together. 



At The Store, we value diversity. We are committed
to providing an inclusive and supportive environment as we believe diversity
fosters a more innovative, creative, dynamic, and nurturing culture. We are
striving to create a culture that fully represents our four brand pillars:
Legacy, Discovery, Innovation and Community – including all the communities we
serve.



We are an equal opportunity employer, and all
applicants will be considered for employment regardless of race, age,
ethnicity, religion, sexual orientation, gender, gender identity, family or
parental status, or disability status.