Customer Service Advisor

3 weeks ago

Hertford, United Kingdom PGL Full time
Customer Service Advisor - Ross-on-Wye

  • Permanent contract
  • Earning 23634.00 plus commission

Since 1957, we've enriched the lives of millions of young people by delivering inspirational learning through outdoor adventure. We are searching for an incredible Customer Service Advisor to effectively manage school and group bookings for PGL's UK Adventure centres, based at our Support Centre in Ross-on-Wye. 

THE ROLE

The UK Schools & Groups department generates revenue in excess of 60 million and as a Customer Services Advisor you will be liaising with teachers, youth group leaders and uniformed groups (such as cubs, scouts, guides, and brownies) to facilitate their bookings. You will provide a high level of customer service in order to meet customers' needs and to secure future re-bookings.

Working in a vibrant, open plan office, you will play a crucial part in the continued growth and success of PGL. Most of the contact you'll make will be over the phone which can often be challenging, given the busy schedules teachers have to work to.

Key responsibilities include:


Effectively managing all pre-travel administration for PGL's Adventure UK centre bookings, to ensure a strong relationship is built with our customers;
Meeting rebooking and feedback targets;
Developing an in-depth knowledge of your customers and the centres they visit;
Working with your colleagues to ensure all customer needs are met and more often exceeded.

IS THIS YOU? 

The successful candidate for this role will have strong personal organisational skills, with the ability and experience to effectively prioritise workloads and multi-task in a busy open plan office environment, whilst working to strict deadlines.

THE PACKAGE

We are renowned for our personal development & investment in people, we are ready to support you in your career development, each step of the way You'll have all the training you need to be confident and successful in your role, be equipped with a personal development plan, and access to nationally recognised qualifications funded by PGL to give your career the very best start.

  • Happy holidays - time to recharge and enjoy time away from the workplace. You'll also enjoy an extra day off on your birthday
  • Investing in your future - with sector leading family friendly policies and a contributory pension
  • Good living, for less - access to big savings and exclusive perks that span a huge range of retailers and service providers. Plus PGL discounted holidays and 20% discount in all our on-site shops
  • Take care of mind, body and soul - your wellbeing is top priority, so we've created a WELLBEING HUB for all our colleagues alongside access to Employee Assistance Program and cycle to work scheme
  • Smart saving, affordable borrowing - access to our financial wellbeing platform for financial support when you need it. This includes easy and affordable saving and borrowing directly from your salary, plus useful guides on how to effectively manage your money.
  • Doing good does you good - paid time-off to volunteer your time to worthwhile causes.

For a full Job Description and Personal Specification please click here

For further information on this role please contact Lauren Vernon (Customer Services Supervisor) at lauren.vernon@pgl.co.uk. The closing date for applications is: 30/10/2024 at 5pm

We hire the best talent and value a diverse, inclusive team; so, we are dedicated to ensuring our application process is accessible to everyone and are happy to provide helpful adjustments to make it easier to complete. Simply email or call us with detail around the adjustments you need.
However, our top priority is the safety of the guests on our centres. Therefore, all employees must undergo an Enhanced criminal records check (known as DBS or PVG), which we pay for. You will need to provide a 5-year address history and ID (such as passport/birth certificate). Convictions related to violence, drugs, or safeguarding may affect your application. Not all convictions will disqualify you, as we assess each case individually.

 

  • Service Advisor

    6 months ago

    Hertford, United Kingdom Riverside Consultancy Full time

    Job Advert Aiming to be the benchmark for excellence in customer service Mercedes-Benz of Hertford, which forms part of L&L Automotive are looking for a customer centric **Service Advisor**. **The Company** L&L Automotive are the franchised Mercedes-Benz partner in Hertfordshire with retailers in Stevenage, Hertford, Bishops Stortford, and Hemel...

  • Service Advisor

    5 months ago

    Hertford, United Kingdom Riverside Consultancy Full time

    Job Advert Aiming to be the benchmark for excellence in customer service Mercedes-Benz of Hertford, which forms part of L&L Automotive are looking for a customer centric **Service Advisor**. **The Company** L&L Automotive are the franchised Mercedes-Benz partner in Hertfordshire with retailers in Stevenage, Hertford, Bishops Stortford, and Hemel...

  • Mortgage Advisor

    6 months ago

    Hertford, United Kingdom William H Brown Full time

    Mortgage Advisor William H Brown Estate Agency are looking for a Mortgage and Protection Advisor to join them in Hertford. OTE £40k-£80k What’s in it for you? Excellent internal progression to support your career aspirations Lucrative earning potential and uncapped commission Abundance of lead opportunities Supportive and rewarding...

  • Home Ownership Advisor

    7 days ago

    Hertford, United Kingdom CV-Library Full time

    Home Ownership Advisor Based in Broxbourne, Hertfordshire (we will be moving office next year, therefore, the office location may change but will be local to Hoddesdon and Cheshunt) Part-time, 18.5 hours per week (with flexibility) Salary: £31,658 - £35,175 (pro rata) We have an exciting opportunity for a flexible and adaptable individual with...

  • Part Time Sales Advisor

    5 months ago

    Hertford, United Kingdom F.Hinds Full time

    **F.Hinds Hertford: Sales Advisors: 15hrs, Monday 7.5hrs and Tuesday 7.5hrs** **Duties will include**: - Sales, - Customer Service, - Display work, - Admin tasks, - Stock control, - Cash Handling, - Repairs (Basic Jewellery and Watches) - and other duties Having these varied duties makes the job more interesting and satisfying. We also place high priority...

  • No7 Advisor

    5 months ago

    Hertford, United Kingdom No.7 Boots Full time

    Hertford, Bircherley Green Shopping Centre Full-Time Permanent - The salary for this role is £24,245.10 - £26,884.69 depending on location. - No 7 Advisor is an exciting role helping customers and advising them about their skincare and beauty needs. - Who we are - Five iconic brands make up No7 Beauty Company - No7, Liz Earle, Soap & Glory, Botanics and...

  • No7 Advisor

    5 months ago

    Hertford, United Kingdom Boots Full time

    Summary Job Reference: 230763BR - Job Reference: 2 3 0 7 6 3 B R Hertford, Bircherley Green Shopping Centre Permanent 37.5 Hours **The salary for this role is £24,245.10 - £26,884.69 depending on location.** No 7 Advisor is an exciting role helping customers and advising them about their skincare and beauty needs. **Who we are** Five iconic brands...

  • Customer Advisor

    5 months ago

    Hertford, United Kingdom Boots Full time

    Summary Job Reference: - 227534BR Hertford, Bircherley Green Shopping Centre Fixed Term Various Hours Available **The hourly rate for this role is £11.44 and up to £12.02 across selected locations within London. The hourly rate will increase after 6 months in role.** **The importance of your role.** This is your chance to be part of something a bit...

  • Financial Advisor

    1 month ago

    Hertford, United Kingdom CV-Library Full time

    Financial Advisor Location: Hertford, Hybrid Working. Salary: Basic £75,000 with a generous bonus scheme. Achievable OTE of £150k year one, plus benefits. Are you a Financial Advisor looking for an exciting new challenge/opportunity? Are you a forward-thinking dynamic Financial Advisor who would like to join a fully established and supported...

  • Customer Experience Advisor S1 Everyday Banking

    5 months ago

    Hertford, United Kingdom Santander Full time

    Customer Experience Advisor | S1 | Everyday Banking | Hertford Country: United Kingdom **WHAT YOU WILL BE DOING** **Join our community** We are currently recruiting Customer Service colleagues with a starting package of **£23,184, **this is made up of a base salary of **£21,200 **along with an additional **£500 **flexible benefit and up to a **£1484...

  • Financial Advisor

    3 weeks ago

    Hertford, United Kingdom Tate Full time

    Financial AdvisorLocation: Hertford, Hybrid Working.Salary: Basic £75,000 with a generous bonus scheme. Achievable OTE of £150k year one, plus benefits.Are you a Financial Advisor looking for an exciting new challenge/opportunity?Are you a forward-thinking dynamic Financial Advisor who would like to join a fully established and supported team working in an...

  • Housing & Neighbourhood Advisor

    4 weeks ago

    Hertford, United Kingdom CV-Library Full time

    Housing & Neighbourhood Advisor Based in Broxbourne, Hertfordshire. Full-time, 37 hours per week. Six month fixed term contract. Salary: £31,658 - £35,175 per annum We have an exciting opportunity for a customer focused individual with great communication, teamwork and IT skills. In this role, you’ll provide support to our service users...

  • Weekend Advisors

    7 days ago

    Hertford, Hertfordshire, United Kingdom B3Living Full time €31,658 - €35,175

    Based in Broxbourne, Hertfordshire (we will be moving office next year, therefore, the office location may change but will be local to Hoddesdon and Cheshunt) Part-time, 18.We have an exciting opportunity for a flexible and adaptable individual with great communication, numerical and IT skills. In this part-time, highly flexible role, youll provide...

  • Customer Service Administrator

    6 months ago

    Hertford, United Kingdom Hales Group Ltd Full time

    We are looking for a Customer Service Administrator to join a friendly family run business in Hertford that specialise in plumbing, drainage & heating services. **Title**: Customer Service Administrator **Location**: Hertford **Salary**: £25k per annum (reviewed after 6 months of service) **Schedule**: 5 shifts per week (one weekend day...

  • Customer Service Administrator

    2 months ago

    Hertford, United Kingdom CV-Library Full time

    Agenda Partnership are working with a Hertford based client who are seeking an experienced and dedicated Customer Service Administrator to join their team on a full time, permanent basis. The Customer Service Administrator will be responsible for providing outstanding customer service to new and existing customers. Day to day responsibilities include: *...

  • Customer Service Administrator

    5 months ago

    Hertford, United Kingdom Agenda Partnership Full time

    Customer Support Role Hertford Up to £27k Monday - Friday 8:30am - 5pm Agenda Partnership are working with a Hertford based client who are seeking an experienced and dedicated Customer Support Administrator to join their team on a full time, permanent basis. The Customer Support Administrator will be responsible for providing outstanding customer...

  • Customer Service Executive

    5 days ago

    Hertford, United Kingdom CV-Library Full time

    Customer Service Executive Permanent, full-time position Based in Hertford SG13 Mon-Fri – 8:30am-5:00pm (half hour lunch) Salary: £24,000 Our client is an international, innovative, and passionate travel goods business, with their Head Office in Hertford, offices in USA, China and Hong Kong, and their manufacturing and supplier base in...

  • Customer Service Administrator

    5 months ago

    Hertford, United Kingdom East and North Hertfordshire NHS Trust Full time

    We are recruiting for a Customer Service Administrator who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients. You will be working in a team of customer service administrators that provide an excellent standard of customer care, and administrative duties to enable the delivery of high quality...

  • Customer Service Representative

    6 months ago

    Hertford, United Kingdom Rocialle Healthcare Ltd Full time

    **Job Purpose**: MidMeds is a leading national supplier of both medical supplies and medical equipment. Our aim is to be the most customer-friendly, reliable and price competitive medical supplier within the UK. We offer a total supply solution, including medical equipment, supplies and consumables, single-use surgical instruments, medical furniture, and...

  • Customer Service Executive

    4 days ago

    Hertford, United Kingdom Acapella Recruitment Full time

    Customer Service Executive Permanent, full-time positionBased in Hertford SG13Mon-Fri – 8:30am-5:00pm (half hour lunch)Salary: £24,000Our client is an international, innovative, and passionate travel goods business, with their Head Office in Hertford, offices in USA, China and Hong Kong, and their manufacturing and supplier base in China.They are looking...