Customer Service Advisor

3 days ago

Hertford, United Kingdom PGL Full time
Customer Service Advisor - Ross-on-Wye

  • Permanent contract
  • Earning 23634.00 plus commission

Since 1957, we've enriched the lives of millions of young people by delivering inspirational learning through outdoor adventure. We are searching for an incredible Customer Service Advisor to effectively manage school and group bookings for PGL's UK Adventure centres, based at our Support Centre in Ross-on-Wye. 

THE ROLE

The UK Schools & Groups department generates revenue in excess of 60 million and as a Customer Services Advisor you will be liaising with teachers, youth group leaders and uniformed groups (such as cubs, scouts, guides, and brownies) to facilitate their bookings. You will provide a high level of customer service in order to meet customers' needs and to secure future re-bookings.

Working in a vibrant, open plan office, you will play a crucial part in the continued growth and success of PGL. Most of the contact you'll make will be over the phone which can often be challenging, given the busy schedules teachers have to work to.

Key responsibilities include:


Effectively managing all pre-travel administration for PGL's Adventure UK centre bookings, to ensure a strong relationship is built with our customers;
Meeting rebooking and feedback targets;
Developing an in-depth knowledge of your customers and the centres they visit;
Working with your colleagues to ensure all customer needs are met and more often exceeded.

IS THIS YOU? 

The successful candidate for this role will have strong personal organisational skills, with the ability and experience to effectively prioritise workloads and multi-task in a busy open plan office environment, whilst working to strict deadlines.

THE PACKAGE

We are renowned for our personal development & investment in people, we are ready to support you in your career development, each step of the way You'll have all the training you need to be confident and successful in your role, be equipped with a personal development plan, and access to nationally recognised qualifications funded by PGL to give your career the very best start.

  • Happy holidays - time to recharge and enjoy time away from the workplace. You'll also enjoy an extra day off on your birthday
  • Investing in your future - with sector leading family friendly policies and a contributory pension
  • Good living, for less - access to big savings and exclusive perks that span a huge range of retailers and service providers. Plus PGL discounted holidays and 20% discount in all our on-site shops
  • Take care of mind, body and soul - your wellbeing is top priority, so we've created a WELLBEING HUB for all our colleagues alongside access to Employee Assistance Program and cycle to work scheme
  • Smart saving, affordable borrowing - access to our financial wellbeing platform for financial support when you need it. This includes easy and affordable saving and borrowing directly from your salary, plus useful guides on how to effectively manage your money.
  • Doing good does you good - paid time-off to volunteer your time to worthwhile causes.

For a full Job Description and Personal Specification please click here

For further information on this role please contact Lauren Vernon (Customer Services Supervisor) at lauren.vernon@pgl.co.uk. The closing date for applications is: 30/10/2024 at 5pm

We hire the best talent and value a diverse, inclusive team; so, we are dedicated to ensuring our application process is accessible to everyone and are happy to provide helpful adjustments to make it easier to complete. Simply email or call us with detail around the adjustments you need.
However, our top priority is the safety of the guests on our centres. Therefore, all employees must undergo an Enhanced criminal records check (known as DBS or PVG), which we pay for. You will need to provide a 5-year address history and ID (such as passport/birth certificate). Convictions related to violence, drugs, or safeguarding may affect your application. Not all convictions will disqualify you, as we assess each case individually.

 

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