Weekend Advisors
1 month ago
Based in Broxbourne, Hertfordshire (we will be moving office next year, therefore, the office location may change but will be local to Hoddesdon and Cheshunt)
Part-time, 18.We have an exciting opportunity for a flexible and adaptable individual with great communication, numerical and IT skills.
In this part-time, highly flexible role, youll provide high-quality, personalised and professional customer service to our Home Owners via phone calls, email, and face to face, supporting them with queries. You will also assist with the preparation of annual leasehold accounts and service charge recovery, review all charges and ensure these are accurate and proportional. The ability to interpret legal documents relating to leasehold sales and shared ownership
- You will also be required to have a basic criminal record (DBS) check, which we will pay for.
Were a social business, based in Hoddesdon and across southeast Hertfordshire, helping local people by renting or selling affordable homes. We offer services designed to help our customers live comfortably in their homes and we work to keep our buildings and estates maintained, offering support when money becomes an issue or when people get older. Our mission is to make a sustainable, positive change to the housing crisis for our customers and communities.
We enjoy a benefits package that offers something for everyone, including
- 27 days holiday per year (pro rata) plus bank holiday (pro rata for part time colleagues).
- Buy and sell holiday scheme.
- Cross organisational bonus scheme.
- Up to 12% pension contribution.
- Life assurance cover.
- Funded health cash plan or subsidised private medical insurance.
- Discount vouchers.
- Enhanced family leave.
- Car loans, cycle to work and electric car lease scheme.
- Opportunities for flexible working.
We are a Disability Confident employer, which means that we offer an interview to a fair and proportionate number of disabled applicants that meet the minimum selection criteria for the job.
Other organisations may call this role Leasehold Advisor, Service Charge Officer, Home Ownership Officer, Customer Service Advisor, Customer Care Advisor, Customer Service Representative, Customer Service Officer, Customer Care Executive, Customer Service Executive, or Customer Service Rep.
All our vacancies are open to flexible working arrangements, something we are really proud of. The extent to which flexible working is possible will vary between jobs according to the needs of the business and our customers.
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