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Delivery Support Advisor

4 months ago

BartonuponHumber, United Kingdom Wren Kitchens Full time

About The Role

We are now seeking a Delivery Support Advisor to ensure that our customers receive their kitchen with a smooth delivery process, identifying and resolving any issues along the way. No experience is needed for this position as full training will be provided. Main Responsibilities: Handle customer, internal departments & showroom queries through various channels of communication
Achieve individual and department targets and expectations set out by department managers
Deliver exceptional levels of customer service and satisfaction
Pro-actively manage a number of showrooms’ open order banks
Ensure all customers experience a smooth delivery process
Work individually and as a team to achieve the daily & weekly targets set
Monitor the showrooms’ compliance and highlight any concerns to management
Take ownership and resolve all queries you receive
Provide all Wren customers / showrooms with an exceptional customer service experience
Offer problem solving solutions and follow up with customers / showrooms with a ‘can do attitude’
Identify and report on any processes that result in a poor customer / showroom experience
Provide annual leave cover for other members of the team

In addition to any other duties, as a responsible person you must ensure that you have read, understood and adhere to polices and procedure relating to Health and Safety, and your responsibilities located in the Integrated Management System (IMS) Responsibilities document.

What Wren Offer: Alongside our highly competitive starting salary of £24,720 we also offer a monthly bonus of up to £165 for all of our Delivery Support Advisors
Free on-site Gym for all employees to use
Free on-site parking
Smart Casual dress code as well as dress down Fridays - every Friday
A relaxed working environment with many fun event days throughout the year
Fantastic opportunities for career progression - all of our Team Leaders and Management in the Delivery Support department have been promoted internally in to their current position

About You

Desired Skills and Knowledge: GCSE level C or above in English and Maths Strong communication skills – both written and verbal Good IT skills Experience in using MS Office Customer Service experience Ability to work independently and within a team environment