Delivery Support Advisor

2 weeks ago


BartonuponHumber, United Kingdom Wren Kitchens Full time

**About The Role**
We are now seeking a Delivery Support Advisor to ensure that our customers receive their kitchen with a smooth delivery process, identifying and resolving any issues along the way. No experience is needed for this position as full training will be provided.
**Main Responsibilities**:

- Handle customer, internal departments & showroom queries through various channels of communication
- Achieve individual and department targets and expectations set out by department managers
- Deliver exceptional levels of customer service and satisfaction
- Pro-actively manage a number of showrooms’ open order banks
- Ensure all customers experience a smooth delivery process
- Work individually and as a team to achieve the daily & weekly targets set
- Monitor the showrooms’ compliance and highlight any concerns to management
- Take ownership and resolve all queries you receive
- Provide all Wren customers / showrooms with an exceptional customer service experience
- Offer problem solving solutions and follow up with customers / showrooms with a ‘can do attitude’
- Identify and report on any processes that result in a poor customer / showroom experience
- Provide annual leave cover for other members of the team

In addition to any other duties, as a responsible person you must ensure that you have read, understood and adhere to polices and procedure relating to Health and Safety, and your responsibilities located in the Integrated Management System (IMS) Responsibilities document.
**What Wren Offer**:

- Alongside our highly competitive starting salary of £21,644 we also offer a monthly bonus of up to £150 for all of our Delivery Support Advisors
- Free on-site Gym for all employees to use
- Free on-site parking
- Smart Casual dress code as well as dress down Fridays - every Friday
- A relaxed working environment with many fun event days throughout the year
- Fantastic opportunities for career progression - all of our Team Leaders and Management in the Delivery Support department have been promoted internally in to their current position

**About You**
**Desired Skills and Knowledge**:

- GCSE level C or above in English and Maths
- Strong communication skills - both written and verbal
- Good IT skills
- Experience in using MS Office
- Customer Service experience
- Ability to work independently and within a team environment

**About The Company**
Wren Kitchens are not only passionate about kitchens, we are passionate about our people We have achieved incredible milestones over the years; opening over 100 showrooms, launching in the USA, and winning multiple awards including the UK’s Number 1 place to work
This is thanks to our team, the Wren family, who have inspired us to push limits and make a difference. With our exponential growth, we are looking for incredible individuals to join us and continue our success story
Location: The Nest, Barton-upon-Humber DN18

Location: The Nest, Barton-upon-Humber DN18

**Job Type**: Permanent

**Salary**: £22,726.00 per year



  • Barton-upon-Humber, United Kingdom Wren Kitchens Full time

    **About The Role**: We are now seeking a Delivery Support Advisor to ensure that our customers receive their kitchen with a smooth delivery process, identifying and resolving any issues along the way. No experience is needed for this position as full training will be provided. **Main Responsibilities**: - Handle customer, internal departments & showroom...


  • Barton-upon-Humber, United Kingdom Wren Careers Full time

    **About The Role** We are now seeking a Delivery Support Advisor to ensure that our customers receive their kitchen with a smooth delivery process, identifying and resolving any issues along the way. No experience is needed for this position as full training will be provided. **Main Responsibilities**: - Handle customer, internal departments & showroom...


  • Barton-upon-Humber, United Kingdom Wren Kitchens Full time

    About The Role We are now seeking a Delivery Support Advisor to ensure that our customers receive their kitchen with a smooth delivery process, identifying and resolving any issues along the way. No experience is needed for this position as full training will be provided. Main Responsibilities: Handle customer, internal departments & showroom...


  • Barton-upon-Humber, United Kingdom Wren Kitchens Limited Full time

    About The CompanyWren Kitchens are not only passionate about kitchens, we are passionate about our people! We have achieved incredible milestones over the years; opening over 100 showrooms, launching in the USA, and winning multiple awards including the UK's Number 1 place to work! This is thanks to our team, the Wren family, who have inspired us to push...


  • Barton upon Humber, North Lincolnshire, United Kingdom Wren Kitchens Full time

    About The Role:We are now seeking a Delivery Support Advisor to ensure that our customers receive their kitchen with a smooth delivery process, identifying and resolving any issues along the way. No experience is needed for this position as full training will be provided.Main Responsibilities: Handle customer, internal departments & showroom queries through...


  • Barton upon Humber, North Lincolnshire, United Kingdom Wren Careers Full time

    About The RoleWe are now seeking a Delivery Support Advisor to ensure that our customers receive their kitchen with a smooth delivery process, identifying and resolving any issues along the way. No experience is needed for this position as full training will be provided.Main Responsibilities: Handle customer, internal departments & showroom queries through...


  • Barton-upon-Humber, United Kingdom Wren Kitchens Limited Full time

    About The CompanyWren Kitchens are not only passionate about kitchens, we are passionate about our people! We have achieved incredible milestones over the years; opening over 100 showrooms, launching in the USA, and winning multiple awards including the UK's Number 1 place to work! This is thanks to our team, the Wren family, who have inspired us to push...


  • Barton-upon-Humber, United Kingdom Wren Kitchens Full time

    About The Role As our business continues to grow, the number of fantastic kitchens we deliver to our customers’ homes is constantly increasing. Due to this growth, we are now looking to recruit two Driver Support Advisors to support the expansion of our Delivery Support and Transport teams. The Driver Support Advisor role will have a strong element...


  • Barton-upon-Humber, United Kingdom Wren Kitchens Limited Full time

    About The CompanyWren Kitchensare not only passionate about kitchens, we are passionate about ourpeople! We have achieved incredible milestones over the years; openingover 100 showrooms, launching in the USA, and winning multiple awardsincluding the UK's Number 1 place to work! This is thanks to our team, the Wren family, who have inspired us topush limits...


  • Barton-upon-Humber, United Kingdom Wren Kitchens Full time

    **About The Role**: This is a fantastic opportunity to work as part of an award-winning Transport team, who have won numerous awards for Operational, Business and H&S excellence over the last two years. Most recently, at the 2021 Motor Transport Awards, we were winners in 5 categories including; - Operational Excellence - Business Excellence - Home Delivery...


  • Barton-upon-Humber, United Kingdom Wren Kitchens Full time

    **About The Role** This is a fantastic opportunity to work as part of an award-winning Transport team, who have won numerous awards for Operational, Business and H&S excellence over the last two years. Most recently, at the 2021 Motor Transport Awards, we were winners in 5 categories including; - Operational Excellence - Business Excellence - Home Delivery...


  • Barton-upon-Humber, United Kingdom Wren Careers Full time

    **About The Role** This is a fantastic opportunity to work as part of an award-winning Transport team, who have won numerous awards for Operational, Business and H&S excellence over the last two years. Most recently, at the 2021 Motor Transport Awards, we were winners in 5 categories including; - Operational Excellence - Business Excellence - Home Delivery...

  • Junior HR Advisor

    4 weeks ago


    Barton-upon-Humber, United Kingdom Wren Kitchens Full time

    **About The Role**: As a Junior HR Advisor, you will be responsible for supporting the HR Advisor in ensuring the delivery of a professional HR Advisory service. You will assist the HR Advisor in managing all people related projects and issues, to drive forward the people agenda and encourage the development of effective people managers across the business...

  • Hse Advisor

    2 weeks ago


    Barton-upon-Humber, United Kingdom Jacobs Full time

    **Your Impact**: At Jacobs, we'll inspire and empower you to deliver your best work so you can evolve, grow and succeed - today and into tomorrow. With more than 55,000 people in 40+ countries, working at Jacobs offers an exciting range of opportunities to develop your career within a supportive and diverse team who always strive to do the right thing for...

  • HR Advisor

    3 weeks ago


    Barton-upon-Humber, United Kingdom Wren Kitchens Full time

    **About The Role** As a HR Advisor with Wren, you'll take full ownership of all HR related matters within the Transport and Head Office departments, while providing professional, pragmatic and commercially focused HR advice and guidance to line managers. You'll work with colleagues in the HR team and business area, to ensure the provision of a high quality...

  • HR Advisor

    2 weeks ago


    Barton-upon-Humber, United Kingdom Wren Kitchens Full time

    **About The Role**: As a HR Advisor with Wren, you'll take full ownership of all HR related matters within the Retail departments, while providing professional, pragmatic and commercially focused HR advice and guidance to line managers. You'll work with colleagues in the HR team and business area, to ensure the provision of a high quality and consistent HR...

  • HR Advisor

    2 weeks ago


    Barton-upon-Humber, United Kingdom Wren Kitchens Full time

    **About The Role** As a HR Advisor with Wren, you'll take full ownership of all HR related matters within the Transport and Head Office departments, while providing professional, pragmatic and commercially focused HR advice and guidance to line managers. You'll work with colleagues in the HR team and business area, to ensure the provision of a high quality...

  • HR Advisor

    4 weeks ago


    Barton-upon-Humber, United Kingdom Wren Kitchens Full time

    **About The Role**: As a HR Advisor with Wren, you'll take full ownership of all HR related matters within the Retail departments, while providing professional, pragmatic and commercially focused HR advice and guidance to line managers. You'll work with colleagues in the HR team and business area, to ensure the provision of a high quality and consistent HR...

  • HR Advisor

    4 weeks ago


    Barton-upon-Humber, United Kingdom Wren Kitchens Full time

    **About The Role** As a HR Advisor with Wren, you'll take full ownership of all HR related matters within the Transport and Head Office departments, while providing professional, pragmatic and commercially focused HR advice and guidance to line managers. You'll work with colleagues in the HR team and business area, to ensure the provision of a high quality...

  • HR Advisor

    3 weeks ago


    Barton-upon-Humber, United Kingdom Wren Kitchens Full time

    **About The Role**: As a HR Advisor with Wren, you'll take full ownership of all HR related matters within the retail department, while providing professional, pragmatic and commercially focused HR advice and guidance to line managers. You'll work with colleagues in the HR team and business area, to ensure the provision of a high quality and consistent HR...